About the Company
Our client is a fast-moving, remote-first SaaS startup based in the United States. Their platform helps individuals and businesses manage email routing and DNS settings with simplicity, speed, and reliability. Trusted by over 200,000 users, they combine technical excellence with user-centric design.
Operating with a lean and agile team, the company prioritizes efficiency, high-quality support, and continuous improvement across both customer-facing and internal systems.
About the Role
We're looking for a versatile Hybrid Tech Support / Developer to join our growing team. We care more about your curiosity, technical aptitude, and ability to learn than your experience. This is a dream role for a specific type of person. This person:
- Has a background in IT and sysadmin work, who thrives in a self-directed, high-impact role.
- Enjoys coding, hates bureaucracy - there's satisfaction to deploying code and watching it do its thing. We'll get out of your way and enable you as much as possible to do this more.
- Works smart, not hard - no daily standups, no required hours, just do good work, we'll give you maximum flexibility.
- Is highly opinionated on tooling - you love trying and tweaking new tools (AIs, code editors, terminal colors, monitors, keyboards, etc.) because it means you can translate thought to action faster. We'll subsidize/encourage you to use whatever you want.
- Believes in outcome-based compensation - there's no seniority or set compensation bands, you'll earn more as you deliver more business value.
What You'll Do:
- These are some examples of what you might work on. But you'll constantly switch hats to deliver maximum value to the business, all the while learning a ton.
- Handle both development tasks and tech support responsibilities.
- Find new ways to leverage AI at our company.
- Build new features, from conception, design, implementation, iteration, deployment, and post-deployment polishing.
- Relentlessly search for areas of customer friction and sand down the rough edges.
- Dive into server/database performance to optimize delivery, reduce costs, and/or improve reliability.
- Handle on-call rotations to respond to production incidents.
- Deep dive into crusty old email protocol RFCs to improve our email deliverability and compliance.
- Write algorithms to catch abusive users.
Requirements:
- Strong opinions on the latest AI tools (ChatGPT, Cursor, Claude Code, etc.)
- Some development experience or strong technical aptitude.
- Type blazingly fast and be an internet/computer native.
Nice to Have:
- Experience with JavaScript, Python, databases, or cloud platforms
- Experience with email protocols (SMTP, SPF, DKIM, DMARC, etc.)
- Knowledge around DNS, IP addresses, and how internet plumbing works.
Soft Skills We Value
- Self-Starter Mentality: Able to work independently and solve problems without constant oversight
- Efficient & Proactive: Able to prioritize tasks, work quickly, and look for ways to improve systems
- Critical Thinker: Skilled in researching and resolving technical issues using available resources
What Makes This Role Exciting:
- You'll work directly with experienced founders in a small, high-impact team.
- You'll get hands-on exposure to building real SaaS products from scratch.
- Fast-tracked learning: AI tools and coding skills accelerate your growth.
- Maximum flexibility with no micromanagement - your work speaks for itself.
Ready to Join?
If you're versatile, curious, and excited to contribute in multiple areas, apply now and show us your skills!
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