Manager: Training & Systems Support
Recruiter:
Isilumko Staffing (JHB)
Job Ref:
1945268778
Date posted:
Wednesday, March 25, 2026
Location:
Johannesburg, South Africa
SUMMARY:
POSITION INFO:
Job Overview
We are seeking an experienced
Manager: Training & Systems Support to lead client software training, data implementation, and ongoing systems support.
This role goes beyond training delivery — the successful candidate will take ownership of the full client journey, ensuring that training translates into successful system adoption through continuous engagement, follow-ups, and issue resolution.
Key Responsibilities Leadership & Management
- Lead and mentor a team of training, implementation, and support professionals
- Drive a culture of accountability, collaboration, and customer excellence
System Implementation
- Oversee full lifecycle implementation of software solutions
- Coordinate with internal teams to ensure seamless deployment
- Track progress and ensure successful delivery of milestones
Training & Adoption
- Deliver and oversee impactful client training sessions
- Ensure training translates into real system usage and adoption
Customer Support & Experience
- Oversee resolution of client queries and system-related issues
- Proactively engage clients to improve system utilisation
- Gather feedback to enhance training and support processes
Project & Stakeholder Management
- Manage timelines, resources, and competing priorities
- Work closely with Product, Sales, and Client Success teams
Minimum Requirements
- Bachelor’s degree in Business, Information Systems, Education, or related field
- 7–10 years’ experience in software training, implementation, and support
- Minimum 3 years in a leadership role
- Strong understanding of SaaS platforms, change management, and adult learning methodologies
- Proven track record in managing cross-functional teams
- Exceptional communication, presentation, and stakeholder management skills
- Demonstrated ability to manage competing priorities in a fast-paced environment
Key Competencies
- Strong training and facilitation skills
- Client engagement and relationship management
- Problem-solving and analytical thinking
- Project management
- Excellent communication and presentation skills
Additional Information
- Preference will be given to candidates in line with Employment Equity targets
- Includes data and cell phone allowance
ZA
