The Implementation Consultant serves as the catalyst for client success, transforming complex software deployments into seamless adoption journeys. By bridging the gap between platform capabilities and client end-users, you will drive rapid time-to-value, establish repeatable implementation standards, and translate real-world client feedback into continuous product evolution.
About Smollan Technologies
Smollan Technologies is the specialised technology arm of Smollan, dedicated to powering retail precision through innovative software, data analytics, and AI-driven platforms. We connect brands, retailers, and shoppers at the point of purchase by turning operational complexity into intelligent, actionable growth.
What You Will Do
- Own the Journey: Lead end-to-end customer implementations from initial discovery and scope definition to technical handover, rollout, and go-live sign-off.
- Drive Enablement & Adoption: Conduct on-site data runs, design digital documentation, and deliver comprehensive user training to eliminate adoption friction.
- Manage Stakeholders & Governance: Establish project rollout frameworks, maintain visible project updates, and run structured governance meetings across internal, client, and third-party teams.
- Feed the Product Pipeline: Capture implementation learnings and direct client insights to collaborate with Product Owners on future software enhancements.
- Support Commercial Growth: Assist in pre-sales discovery workshops, business case proposals, and solution demonstrations for prospective clients.
ZA
