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Job Description
Record and classify received Incidents and service requests
Log all Incident/Service Request details, allocating categorization and prioritization codes
Keep users informed about their Incidents’ status at agreed intervals
Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
Investigate and diagnose of all Incidents and Service Requests
Verify resolution with users and resolve Incidents in ITSM tool
Determines if an incident needs to be escalated according to priority and severity of the issue.
Supports Fugro employees with knowledge sharing and guidance where required and applicable.
Disclaimer For Recruitment Agencies
Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.
A free Jobstore account is required to proceed to the employer site.
ZA
