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Do you enjoy providing memorable experiences? Can you actively engage and share various messages to a range of people?
About us
The award-winning Science Museum is not only famous for its unrivalled collections but also for its visitor care. As part of the Science Museum Group, we aim to Inspire Futures. In joining the Visitor Experience team at the Science Museum, you will have an integral part in making a significant difference to the experience of over 3 million museum visitors a year!
About the role
Our Visitor Experience Team have part time and full time Visitor Experience Assistant opportunities, for permanent contracts.
The following hours are available:
Regardless of your experience in customer-based roles if you're eager to bring on board your communication skills and proactivity, we want to hear from you!
You will provide industry leading customer service; handle sales and cash; manage queues; usher customers; promote Gift-Aid and donations; and provide information to our visitors. Assisting the department reach its targets, you will also proactively up-sell Museum's attractions.
We find that colleagues get the most from their time at the Museum when they are the most engaged versions of themselves. And we pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.
Assessment Centre expected in person 10 - 11 October
Anticipated start date 11 November
About you
You have great communication skills, and a friendly and accommodating attitude. You have a high-level of customer service or willingness to swiftly acquire the skills to become truly visitor focused.
You are great with a range of different people and are a keen team player who enjoys working with and supporting others.
You're keen to facilitate an environment where our visitors feel welcome and comfortable; whilst possessing the confidence to actively approach, and engage with visitors to understand their needs, or to promote Museum activities. You enjoy working during busy Museum periods, remaining focused and taking initiative.
Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
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Do you have experience or exposure to ICT desktop support within a MS Windows 7&10 environment? Are you able to troubleshoot issues effectively with a collaborative team?
About the role
We are looking for an ICT Site Support Engineer to join us on a full-time, permanent basis at the Science Museum. Working within the ICT team, you will lead the support for the Science Museum's premier events space to ensure our clients receive the best possible experience.
As ICT Site Support Engineer, you will troubleshoot and translate desk and network issues, build new user laptops using Autopilot on Intune, configure network devices and work through projects assigned by ICT. You will also support events by performing pre-checks and configuration, monitoring during events, and post-event reconfigurations so that the space is ready for the next client. When not actively supporting the event space you will provide general 1st and 2nd line ICT support for the Science Museum site.
About you
As ICT Site Support Engineer, you are customer-focused, organised and a good listener with an ability to problem-solve. With collaborative skills and the ability to work effectively with your team, you will be eager to help your stakeholders to resolve any technical issues. You have great interpersonal skills and can flex your style to work with a range of different people. You will also have experience or exposure to basic network switch and troubleshooting, active directory and desktop support.
Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.
Official account of Jobstore.