Key Responsibilities: Typing of letters and referrals dictated by the GPs Maintain the scanning protocol to ensure that all staff.....
Key Responsibilities: Typing of letters and referrals dictated by the GPs Maintain the scanning protocol to ensure that all staff are up to date with any changes Quality control of data inputting Answering the telephone to patients, relatives and other healthcare providers. Making referrals using the NHS e-referral system Enduring register for referral is kept using clinical coding Dealing with correspondence (both letters and emails) Expediting hospital appointments and chasing results Transfer of medical records, ensuring all deductions are processed weekly New notes to be summarised within two weeks of arrival Responsible for workflow and task management, ensuring all are dealt with properly Actioning tasks sent by the doctors and clinical staff To support service delivery and patient care within the team you lead in line with organisational, local and national guidelines. To work closely with other Team members to facilitate a collaborative, transparent, and knowledge-sharing environment. Skills: Good organisational skills Reliable and hardworking High attention to detail Interpersonal abilities Tactful Having IT skills Being discreet with confidential information Good written and spoken communication Being able to work with a team Must be adept at answering questions and dealing calmly with patient queries Preferred skills: Knowledge of EMIS web (our clinical IT system) Knowledge of the NHS e-referral system Knowledge of medical terminology Knowledge of Docman workflow management system Experience in using clinical read-codes. Experience of working in a GP surgery Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
