We are looking for experienced, driven, bilingual Social Media Content Specialists that are available to work a combination of shifts, including days - 8AM - 4PM North American Central Standard Time, evenings - 4PM -12AM North American Central Standard Time, and overnights 12AM - 8AM North American Central Time throughout the week AND on weekends, to join our growing team.
What awaits you?
Review, monitor, moderate, and respond to comments posted to our clients’ social channels (Facebook, Instagram, etc.) on behalf of our clients using their unique brand voice.
Craft creative written content to encourage participation and increase engagement across our clients’ social channels.
Provide our clients’ audience with an excellent experience through the clients’ social channels.
Escalate issues, observations, opportunities, and insights through the relevant channels.
Understand our clients’ social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently.
Ensure the online community's safety policies and brand guidelines are being followed by all members.