Client Services Vice President job vacancy in Quincy at State Street - 20 April 2024 |

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Jobs in United States of America   »   Jobs in Quincy   »   Accounting / Auditing jobs   »   Client Services Vice President

Client Services Vice President

Quincy, Quincy, US
Who we are looking forPrevious operations experience supporting clients from front, middle and/or backExperience in servicing large, complex clients, with previous client service experienceAbility to work independently and with others throughout the organization regardless of areaOwn work from start to finish ensuring all parties are working collaboratively to meet expected deadlines and requirements.Strong project management skill sets, with the ability to manage multiple events at a time while ensuring these events stay on schedule.Proactively escalating concerns in order to address and remediate.Proactive approach to improving process and mitigating the risk to State Street and our clients. Why this role is important to us The team you will be joining is a part of State Street CCO organization. This areas gives managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, We help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for. What you will be responsible for As a Client Service, Vice President your responsibilities will include but no limited to:Responsible for the day to day management and successful long-term relationships of assigned accounts.Relationships individually managed are generally global, large sized.Begins to focus on strategic aspects of maintaining and growing long-term relationships.Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved. Proactive identification of client needs and potential internal issues impacting client satisfaction.Works closely with internal teams and clients. Facilitates communication between Client Service Operations & other business units to ensure an effective operating environment. Works with senior management keeping them informed of new developments, service issues, and new business opportunities.May be responsible for client retention and revenue expansion through existing services and cross sell. Identifies potential barriers to exit through strategic value-added services.Provides overall project management for client related initiatives. Acts as a liaison between business units to ensure successful implementation. Manages internal and client expectations.Prepares internal risk and compliance profiles, responds to inquiries from client auditors and periodically reviews client invoices for accuracy.Capability to initiate, plan, execute, monitor, control and close on multiple cross-organizational projects concurrently, working with multiple project teams. What we value These skills will help you succeed in this role:Demonstrated strong leadership and successful independent project management skills.Experience in relationship management will be considered a strong plus.Strong problem-solving skills and the ability to facilitate a shared understanding of a problem and possible solutions.Ability to multi task and work efficiently to meet client deliverables.Strong critical thinking skills, including considering stakeholder needs and asking probing questions until the real needs are surfaced and understood.Strong interpersonal communication, collaboration, facilitation, presentation, and negotiation skills.Ability to work independently and connect the dots to identify themes and common needs.Leadership skills to provide direction and support within the team.Excellent administrative and organizational skills Education & Preferred QualificationsBS/BA degree requiredMust have a minimum of 10 years of related experience, preferably in financial services industry.6+ years of leadership experienceKnowledge of financial services computer systems, financial operations and/or mutual fund and related industries will be considered a strong plus.Bachelor’s degree with accounting Additional requirementsA smart, challenging and energetic person with a passion and deep understanding of program management across Global organizations.Additional personal characteristics will include unbound energy, with a gravitas to work with key stakeholders across the organization. High intellect, decisiveness and the drive and flexibility to operate in a constant changing environment. Are you the right candidate? Yes! We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Salary Range: $100,000 - $160,000 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. For further information, and to apply, please visit our website via the “Apply” button below.
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