Service Teechnician 24H/365
New Hampshire USA
AutoStore is the pioneer of cube-engineered storage systems and is constantly evolving as a company.
We are changing the way goods and services are stored across the globe and are pushing borders to increase efficiency, safety, and develop new products for our customers. We are experiencing rapid and strong growth, and are currently looking for a Support Technician (ST) who will play a leading role in the AutoStore North America / Canada and LATAM Service and Support Team.
The ST will be a part of a team that handles 24 hour partner support cases globally. Working with the Service and Support North America and LATAM as well as our Global team. The position has hands on and troubleshooting activities on the Autostore robots, grid platform and software.
All training is provided in house insures success.
Position is located in New Hampshire - Derry office
Key Responsibilities and Accountabilities:
24 Hour support line
Day and Night Shift work is required on a schedule
Handle Salesforce cases and tickets in Jira, troubleshooting and resolving problems
Processing orders and warranty cases
Participate in 24/7 rotational support
Have knowledge about all AutoStore modules
Follow all internal procedures and processes
AVAILABLE SHIFTS (working weekends and holidays are required)
Day Shift (7:00am – 4:00pm)
Swing Shift (4:00pm – 12:00am)
Evening / Overnight (11:00pm – 8:00am)
Bachelor’s Degree (BA/BS) or equivalent, or two years plus of related experience and/or training, or equivalent combination of education and experience.
Ability to manage priorities and workflow.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/technical.
Working knowledge of data collection, data analysis, evaluation, and scientific.
Acute attention to detail.
Commitment to excellence and high standards.
Excellent written and oral communication skills.
Proficient with PowerPoint, Excel, Word, Salesforce.
Proven ability to handle multiple projects and meet deadlines.
Good judgment with the ability to make timely and sound decisions.
Creative, flexible, and innovative team player.
Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Motivation: Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Travel up to 10% to, Europe, or other sites in NA- Canada and LATAM as required to support customers or receive training.
Autostore office is located in Derry New Hampshire.
Current driver’s license is required.
Passport is required or ability to acquire.
Ability to speak other languages is an advantage.
A creative, safe, and fun workplace in a growing business
Opportunities for further development in your field
Competitive pay conditions and orderly working conditions and education support
You will become part of a unique, exciting, and highly skilled community in AutoStore who not only enjoy performing well but also appreciate the good laugh and having fun together
Working for Autostore Service will change your life!