The Dispatcher is responsible for all driver load assignments and other delivery service tasks for the fleet supporting the operations.
Essential Job Responsibilities
Communication: Daily communication with 20+ CDL drivers, yard spotters, local delivery drivers and over the-road drivers. Work with customers, drivers, vendors, management, and HR. Ability to communicate with other dispatchers.
Reporting skills: Use of PeopleNet, TMW, eLogs, Trip Manager, DOT, Company Compliance, medical, TotalMail – ability to assist drivers and keep track of their work/hours as need/required. Tracking/reporting. Safety Program, Incidents, etc. Use of proper documentation for all reporting.
Relationship Building: Builds positive relations with drivers, other dispatchers, managers, the Mill, customers, vendors. Works with other employees for mutual good.
Safety: Follow safety protocol. Track/report. Monitor driver performance and report issues to Management. Review/inspect equipment & report issues timely.
Response Time: Handle all incoming calls and ensure timely responses to customers, vendors, drivers, carriers, etc., communicate issues with drivers and Dispatch Supervisor. Escalate issues as necessary.
All other duties as assigned.
The Company assesses applicants on standards for performance, stability, dependability, and honesty.
A College Degree Is Preferred, But Not Required.
Previous dispatch experience is required, minimum 3 years.
US
