- JOB-7664
- IT Support Engineer
- Las Vegas, NV
- Link Technologies (LinkTechConsulting.com) is currently seeking an IT Support Engineer for an opportunity in Las Vegas, NV.
About the Role Link Technologies is seeking a hands-on IT Support Engineer to serve as the primary on-site IT resource at HQ and the face of IT for teammates daily.
This is a highly independent role where you will own day-to-day IT operations while collaborating closely with a distributed IT leadership team operating in a different time zone. The ideal candidate is proactive, process-driven, communicates effectively, and knows when to escalate issues appropriately. You should be comfortable bringing structure to ambiguity while operating with minimal supervision.
What You'll Do Helpdesk & End-User Support
- Serve as the primary on-site IT resource at HQ (approximately 95% on-site), supporting teammates with hardware, software, and account-related issues
- Maintain the Jira Service Desk queue and resolve tickets within established SLAs
- Troubleshoot and diagnose laptops, mobile devices, conference room A/V systems, and peripherals
- Deliver outstanding customer service as a trusted and visible member of the IT team
- Manage the full user account lifecycle, including onboarding and offboarding
- Provide occasional remote or on-site support for satellite offices and additional locations as needed
Networking & Infrastructure
- Troubleshoot and resolve networking issues including connectivity, switching, wireless, and VPN-related concerns
- Coordinate with ISPs and vendors on circuit or hardware issues and escalate complex incidents with clear documentation
- Schedule and perform equipment upgrades, replacements, and configuration changes in accordance with change management procedures
- Participate in scheduled after-hours or weekend support rotations for infrastructure-related emergencies
Identity & Access Management o Administer user accounts, groups, and access policies in Okta or a comparable SSO/IdP platform o Integrate SaaS applications using SAML/SCIM and manage provisioning and deprovisioning workflows o Administer Microsoft 365 environments including Azure AD/Entra ID, Exchange, SharePoint, and Teams o Support security and GRC initiatives by implementing and documenting approved access changes and patching procedures
Asset & Process Management o Maintain accurate hardware inventory records and asset configuration documentation o Create, update, and follow operational runbooks and IT procedures o Coordinate with the broader IT team on cross-functional initiatives and organizational projects o Stay current on emerging technologies and recommend improvements where appropriate
What You Bring Required o 3+ years of IT helpdesk or desktop support experience in a corporate environment o CompTIA Network+ certification or equivalent demonstrated networking knowledge o Strong networking fundamentals with the ability to troubleshoot LAN/WAN issues, Cisco firewall and switching infrastructure, Meraki APs/MDM, and VPN configurations o Hands-on experience with Microsoft 365 technologies including Azure AD/Entra ID, Exchange, SharePoint, Teams, and Intune MDM o Working knowledge of SSO/SAML/SCIM concepts and experience integrating SaaS applications into Okta or a similar IdP platform o Excellent customer service and communication skills with both technical and non-technical stakeholders o Proven ability to manage workload independently, prioritize effectively, and follow through with minimal oversight o Comfort collaborating with leadership across multiple time zones using strong asynchronous communication practices
Nice to Have o Cisco CCNA certification or equivalent hands-on Cisco networking experience o Experience with Okta Workflows for identity automation and provisioning o Experience managing macOS endpoints via Addigy, Windows/cross-platform environments via NinjaRMM, and wireless/MDM solutions via Meraki o Experience with Jira Service Management or similar ITSM platforms o Exposure to vulnerability and patch management workflows o Basic scripting or automation experience using PowerShell, Python, or similar technologies o Familiarity with compliance frameworks such as SOC 2 Type II or ISO 27001
Working Style & Expectations This role is best suited for someone who takes ownership and operates with a high degree of accountability and independence. While established processes, escalation paths, and a collaborative IT team are in place for support, success in this position requires consistency, initiative, strong communication, and a commitment to delivering an exceptional end-user experience.
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
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