Meet Our Team
Cloud Observability Engineering collaborates with all the engineering teams at Pega and advocate for Observability solutions and to establish standards and processes. The Cloud Observability Engineering team is responsible for designing, developing and maintaining observability solutions for Pega Cloud.
Due to the nature of the work with FedRamp, US Citizenship is required.
This is a hybrid role, based out of our Waltham, MA or Dulles, VA office
Picture Yourself At Pega
You'll join a highly innovative company that is changing how organizations work and optimize outcomes. In this role, you will be part of a collaborative, highly-skilled team in a fast-evolving space. You'll bring an adaptive, flexible mindset, driving data-driven decisions and seeing your work translate into measurable business outcomes.
What You'll Do At Pega
- Design and develop observability solutions for Pega Cloud-hosted applications.
- Build and operate microservices monitoring across Pega Cloud services, enabling metric collection, logging, and APM (tracing).
- Apply OpenTelemetry standards for distributed tracing and open metrics.
- Define KPIs, SLIs, SLOs, and SLAs for microservices.
- Manage and maintain Pega monitoring tools and technologies.
- You’ll be responsible for correlating Pega infrastructure and application metrics, error codes, and logs from end-to-end monitoring from customer request, load balancers, backend services (Tomcat, Java applications, databases, ping, network, etc.), and synthetic monitoring (simulation of customer requests end-to-end).
- Partner with Product and Cloud Engineering to improve availability, performance, and application monitoring, including correlation across infrastructure, applications, services, and supporting technologies.
- Automate and continuously improve processes and solutions.
- Provide feedback on defects and customer experience enhancements
- Operate, administer, and automate solutions across the Pega Cloud stack.
- Drive problem discovery, analysis, and resolution.
- Use world-class Pega Cloud infrastructure and management technologies.
Who You Are
- Passionate about cloud technologies and well-versed in observability tools such as Grafana Cloud, Prometheus, and New Relic.
- Familiar with AWS core concepts and services.
- Knowledge of the infrastructure-as-code tools.
- Hands-on experience with DevOps and continuous integration and delivery (CI/CD) tools.
- Experience managing the development of deliverables into production environments.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork skills.
- 2+ years of relevant experience.
What You've Accomplished
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in cloud technologies (AWS).
- Experience with infrastructure-as-code tools such as Terraform or CloudFormation.
- Exposure to CI/CD tooling such as GitHub Actions or Jenkins.
- Knowledge of observability tools such as Grafana and Prometheus.
- Exposure to one or more programming or scripting languages.
- Exposure to Kubernetes.
- Excellent communication and teamwork skills.
- Experience with build tools such as Gradle.
Desired Qualifications
- Understanding of GitHub Actions.
- Cloud certification (preferably AWS-related).
- Experience with agile methodologies.
- Troubleshooting and RCA experience using monitoring data and log analysis.
- Understanding of the Grafana stack.
- Understanding of Grafana dashboard design.
- Understanding of Alertmanager alert creation.
- Understanding of Helm.
- Understanding of EKS.
- Understanding of Gradle.
- Understanding of Bash and/or Python.
- Understanding of infrastructure-as-code tools such as CloudFormation and/or Terraform.
Pega Offers You
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Additional Information
Base salary range for this role is 91,700 - 137,100 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
Job ID: 23447
US
