Job Description
Provide support in a variety of functions and tasks for the player development department. All duties are to be performed in accordance with departmental policies, practices, and procedures.
Position: Salaried Full-Time
Location: Gold Strike Casino
Responsibilities
PRINICIPAL DUTIES AND RESPONSIBILITIES:
- Assists in all day-to-day activities.
- Leads a team comprised of guest-experience and sales-driven team members tasked with creating lasting guest relations and building brand loyalty for the purpose of increasing market share and revenue.
- Develops and implements policies and procedures; updates policies and procedures to ensure alignment with overall strategic plan.
- Manages host communication and development of guest contact strategies through OTPX.
- Assists with creating and managing all boutique host events.
- Oversees achievement of performance targets and budgeted goals.
- Perform other job-related duties as assigned.
Supervision
- Supervise/manage a department and provide input towards hiring/termination/performance decisions.
Qualifications
MINIMUM REQUIREMENTS:
- Bachelor’s degree in business administration, or another related field, or equivalent experience.
- Five (5) to seven (7) years of gaming and/or players club experience.
- Five (5) to seven (7) years of leadership experience.
Preferred
- Experience working in a similar casino resort setting.
Certifications, Licenses, And Registrations
- Ability to obtain and maintain licensing by the appropriate gaming authority.
- Must have and maintain a valid driver’s license.
Knowledge, Skills, And Abilities
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods and coordination of people and resources.
- Knowledge of principles and processes for providing customer service(s); this includes customer needs, assessment, meeting quality standards for services and evaluation of customer satisfaction.
- Working knowledge of all Microsoft Office products
- Excellent written, communication, presentation, and computer skills.
- Ability to identify alternative solutions, conclusions or approaches to problems.
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