Job Description
Skill: Cyara IVR Test Automation Engineer
Must Have Technical/Functional Skills
- Minimum 5 years of experience in contact center related technologies and experience in testing any IVR platform (manual / Cyara).
Good Understanding Of Below Contact Center Concepts
- IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM.
- Excellent communication and inter-personal skills
Roles & Responsibilities
- Design, develop, execute and maintain automated test scripts for the IVR system.
- Verify and validate performance and reliability of the IVR system.
- Good understanding of Software Testing Lifecycle (STLC).
- Work closely with the development team to ensure defects are closed timely manner.
- Good understanding of Cyara Velocity, Cruncher and Pulse modules.
- Develop and document test plans.
- Ensure world class customer experience
Salary Range - $115,000-$118,000 a year
TCS Employee Benefits Summary
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Qualifications: BACHELOR OF COMPUTER SCIENCE
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