Customer Support Representative – B2B / Industrial Products
Wilmington, MA | Hybrid (4 days onsite, 1 day remote after training)
$55,000–$65,000 base + 5% bonus | Full-Time, Permanent
About The Opportunity
We are partnering with a rapidly growing, independently owned sales and service center that is seeking candidates with 1-3 years of B2B customer service, inside sales, or order management experience.
What You’ll Do
- Respond to customer inquiries via phone, email, and electronic ordering systems (EDI, e-Store) regarding quotes, order entry, delivery timelines, and stock availability
- Develop deep product knowledge of the organization’s valves, fittings, and other industrial components
- Troubleshoot and resolve issues quickly while maintaining professionalism and customer trust
- Partner closely with the sales team to fulfill complex customer needs
- Maintain accurate documentation for orders, quotes, certifications, and customer records
- Track and report on order entry errors and any service issues to drive continuous improvement
- Serve as a dedicated point of contact for select high-priority accounts
What We’re Looking For
- 1–3+ years of B2B customer service, inside sales, or order management experience—preferably in manufacturing, medical devices, industrial products, or similar technical industries
- Strong ERP/CRM skills—experience with SAP highly desirable
- Exceptional communication skills, both written and verbal
- Detail-oriented, organized, and able to juggle multiple priorities in a fast-paced environment
- Professional, diplomatic approach to handling customer concerns
- Proficient with Microsoft Office (Word, Excel, Outlook)
If you’re interested, please email your resume to Molly mockerbloom@naglergroup.com for immediate consideration!
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