PROGRAM MANAGER, PROJECT MANAGER

3.7

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Job Location

Atlanta, GA

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Program Leadership & Ownership

Own multiple, concurrent programs from concept through delivery, with full accountability for outcomes, value realization, and stakeholder alignment
Lead initiatives where requirements evolve, helping internal teams and clients clarify goals, make trade-offs, and stay focused on outcomes
Translate strategic objectives into executable program roadmaps while allowing for iteration and change
Proactively identify risks, dependencies, and constraints across programs and drive mitigation strategies

Client & Stakeholder Partnership

Act as a trusted advisor to clients, steering decision-making in complex and ambiguous environments
Partner closely with executive sponsors and senior stakeholders to align on priorities, success metrics, and delivery expectations
Manage high-stakes, client-facing communications with confidence, diplomacy, and clarity

Cross-Functional Collaboration

Partner deeply with Field Operations, Product, and Engineering to surface systemic gaps in products, operational friction, and scalability issues
Contribute directly to product roadmap discussions by translating delivery insights and customer feedback into actionable recommendations
Support execution plans that close product and process gaps, ensuring alignment between roadmap intent and operational reality

Team Leadership & Practice Development

Lead, coach, and mentor a small team of Project Managers, setting standards for delivery excellence and professional growth
Establish and evolve project and program management best practices, tools, and operating rhythms
Create training plans, templates, and playbooks that improve consistency, predictability, and quality across programs

Execution, Governance & Reporting

Drive program governance, including planning, financial oversight, dependency management, and executive reporting
Monitor program performance using outcome-based metrics, not just schedule and budget adherence
Communicate progress, risks, and decisions clearly to leadership and stakeholders at all levels

Qualifications

What You Bring

Experience & Expertise

7+ years of experience in program or senior project management, preferably in technology, operations, or regulated environments
Proven success leading complex, cross-functional programs with evolving scope and high ambiguity
Experience managing and mentoring Project Managers or delivery teams
Strong background in stakeholder management, client steering, and executive-level communication

Skills & Capabilities

Exceptional ability to move from strategy to execution without losing momentum
Advanced problem-solving and systems-thinking skills
Strong business judgment, with the ability to balance speed, quality, and risk
Comfortable navigating high-pressure situations with competing priorities
Able to grasp technical concepts and communicate them clearly to non-technical audiences

Credentials (Preferred)

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