Learning and Development Associate

Job Description

Job Title: Learning & Development Associate

Position Type: Full-Time

Work Setting: In Office

Group/Division/Team: Operational

Reports to: Amrita Patraju

FLSA: Exempt

About Vaxcare

The healthcare system is complex, presenting challenges for everyone—patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare.

THE POSITION

As a critical contributor to VaxCare’s mission of optimizing care and driving excellence, the Learning, Development, and Quality Audit Specialist plays a pivotal role in the growth and success of our teams across the Customer Care and Revenue Cycle Management (RCM) groups. This role is responsible for designing, delivering, and continuously refining training programs that empower high-performance teams while ensuring quality standards that align with VaxCare’s Core Values.

If you are passionate about fostering talent, driving operational excellence, and thrive in a dynamic environment where your contributions directly impact company success—this is your opportunity to lead the way.

Essential Responsibilities

• Training & Onboarding (New Hires):
• Own the end-to-end onboarding process for new hires, from preparing training materials and scheduling to delivering engaging, results-oriented sessions.
• Conduct real-time assessments to gauge comprehension and retention, ensuring seamless transition into daily operations.
• Provide constructive feedback, track progress, and close knowledge gaps to set every new team member up for long-term success.
• Collaborate with stakeholders to continuously refine the training process based on data-driven insights.
• Ongoing Development (Current Team Members):
• Design and implement scalable training initiatives to keep all teams aligned with evolving processes, policy updates, and industry best practices.
• Develop specialized training programs that reinforce deep knowledge and role-specific expertise for key teams.
• Leverage multiple tools (Kahoot quizzes, email polls, etc.) to conduct engaging assessments and ensure continuous learning.

• Quality Audits & Improvement:
• Conduct thorough quality audits across teams to identify improvement opportunities, track performance, and highlight areas for recognition.
• Translate audit results into actionable strategies, driving productivity and efficiency while ensuring compliance with organizational standards.
• Support leadership in implementing audit-driven improvements that elevate team output and partner satisfaction.
• Collaborative Leadership:
• Serve as a Subject Matter Expert (SME) in all aspects of Customer Care and Revenue Cycle Management.
• Actively support team leads by sharing best practices and offering innovative solutions to overcome operational challenges.
  

Required Experience & Qualifications

You are a strategic thinker with hands-on experience in learning, development, and quality auditing in fast-paced environments. You thrive on seeing teams grow and succeed under your guidance, while also ensuring that operational efficiency and performance standards are met or exceeded.

• Experience: 3+ years in a learning and development role, with a focus on training program creation, facilitation, and quality assurance in customer service or revenue cycle management environments.
• Skills: Strong communication, assessment, and analytical skills with a track record of using data to drive continuous improvement. Must be able to effectively train complex topics to a diverse audience and adapt to various learning styles.
• Leadership: You are collaborative, solution-oriented, and possess a natural ability to motivate and inspire teams to reach their full potential.
• Core Values : Demonstrated strong and consistent adherence to each of VaxCare’s Core Values and their associated Standards.
  
  

COMPENTENCIES: Core to all positions at VaxCare

We Live (and Work) By Our Values

• Building a team culture founded on trust, collaboration, and delivery excellence
• Belief in Something Bigger than Ourselves – Capacity to derive meaning from a larger purpose
• Humility as a Posture of Learning – Burning curiosity to learn without ego
• Adaptability & Embracing Change – Nimbleness & ready to seize new opportunities
  
  

Additional “Must Haves”

• Dependability – Must be able to meet deadlines, work independently, maintain focus, & punctual
• Interpersonal Skills – Builds strong relationships & contributes to a positive work environment.
• Computer Skills – Skilled with computers, learns new tools quickly.
• Ethics – Honest, accountable, maintains confidentiality.
  
  

Other Responsibilities

• Commute to Office: Must be able to commute to and from the corporate office for each scheduled shift.
• Prolonged sitting or standing: Team members must be able to remain in a stationary position for extended periods, as much of the work involves sitting at a computer or workstation. Some hybrid or office-based roles may also require the ability to stand for portions of a shift.
• Repetitive motions: Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and handling paperwork.
• Treating data engineering as a craft, with strong attention to correctness, performance, and maintainability
• Visual acuity: This job requires the ability to view a computer screen and read documents for extended periods.
• Communication: Team members must be able to clearly express and exchange ideas in English to effectively communicate with customers and co-workers.
• Occasional lifting: Many office-based jobs specify the ability to occasionally lift or move up to 10-20 pounds to handle supplies or equipment.
  
  

Physical Requirements/Work Environment

TASK

Continuous

Intermittent

Seldom

N/A

Regular & Reliable Attendance

X

Standing/Walking

X

Travel/Driving/Operating Vehicle

X

Sitting (desk/computer work)

X

Lifting/Lowering/Carrying (up to 20lbs)

X

Reaching/Bending/Twisting

X

Hand/Wrist Use (typing/mouse/writing)

X

In person attendance for meetings/conferences

X

Operating Mobile Equipment/Machinery

X

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My signature further acknowledges that I have reviewed this job description and understand that I have the individual responsibility to fulfill all the essential duties and responsibilities listed on a consistent and ongoing basis.

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Note : Team Members in this position will be responsible for implementing and acting in accordance with VaxCare’s information security policies; protecting assets from unauthorized access, disclosure, modification, destruction or interference; executing specific security processes or activities as assigned by the Information Security and/ or Privacy officers; and reporting security events or potential security risks to the organization. Team Members in this role will be involved in the processing of protected patient and/or payment information and will be responsible for ensuring the security and privacy of the information within their scope of work.