Job Summary
This job position is to support retail customer store operations. Any SMEs with prior experience in handling end-to-end store operations with excellent communication skills will be a perfect fit for these positions.
- Shopify POS platform (Fixed and Mobile) with additional experience in peripherals troubleshooting.
- Any RFID platform used for inventory operations in stores (receiving, sending, transfers).
- UI technology stack of HTML5/CSS3/JavaScript and its libraries used in applications with integration to back-end API driven applications.
- Order-to-Cash process in NetSuite platform, specific to inventory management and store operations.
- Good to have experience in Workforce management apps used within Retail Stores.
- Provide developer oversight on complex L2 support Issues, Triage P1/P2 issues and provide RCAs.
- Develop SOPs, playbooks, update to confluence /SharePoint or respective repository.
- Should have an understanding on enabling observability for store solutions using any observability tools.
- Knowledge in ITIL framework will be an advantage.
- Collaborate with IT team, L2 support team, cross functional teams.
- Support new store openings, configuration, and early life support.
- Be an escalation point of contact for L2 and IT support team for any store-related activities.
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