Job Details
Description
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this
Customer Service Representative opportunity at
NDX Group Practice Solutions (GPS) in
Sarasota, FL.
The regular hours for this position are from 8:30 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities And Essential Functions Of The Position
- Answer incoming calls in a timely and professional manner.
- Promptly relay issues and concerns to appropriate area.
- Be courteous and treat external as well as internal customers with respect.
- Organize work area for highest function and efficiency.
- Pull case histories from files.
- Make outgoing calls to Dr.’s.
- Responsible for scheduling appointments for management, custom shades, etc.
- Help schedule incoming work and bill outgoing work when needed.
- Reschedule resource center work and Dr. work, and communicate back to the appropriate office.
- File paperwork.
- Manage all communications between sister labs, due date issues, technical issues, etc.
- Actively participate and share ideas for improvement that will positively shape the relationship the laboratory has with customers.
- Ensure the responsible use, safety and care of equipment. Ensure preventive maintenance requirements are met and that work area is kept clean.
- Participate in Company sponsored training and meetings as required.
- Support and incorporate NDX’s Mission, Vision and Core Values into daily endeavors.
- All other duties as assigned.
Skills And Abilities Required
- Must be able to read, write, speak and understand English
- Ability to work in a fast paced, ever changing work environment.
- Must have computer skills including typing and familiarity with Microsoft Office products.
- Verbally communicate via telephone, maintaining a positive demeanor.
- Verbally communicate with all levels of staff, maintaining a positive attitude.
- Demonstrated initiative.
- Attention to detail and accuracy.
- Excellent listening skills.
- Read and interpret prescriptions and other required documentation.
- Ability to multi-task and prioritize.
- Strong data entry skills.
Minimum Education And Experience Required
- Required: High school diploma or GED equivalent.
- Entry-level role.
Hazardous Materials Or Equipment Used
Physical Requirements
- Perform tasks at multiple workstations, standing and sitting for extended periods of time.
US
