PLEASE NOTE: This is a remote position. In accordance with CHLA policy, candidates must establish primary residency in California prior to their start date.
Purpose Statement/Position Summary: Children’s Hospital Los Angeles (CHLA) is on a multi-year transformation journey to improve the quality, effectiveness, and convenience of care delivery, through the creation and delivery of innovative products. Under the direction of the VP, Chief Digital & Transformation Officer and Director of Operational Transformation, the Transformation team will innovate and develop new products and deliver them to key end-users within CHLA through multiple channels. These initiatives are aligned with key strategic enterprise priorities for CHLA.
The Manager, Programs Sr. Will
- Lead and execute key operational transformation initiatives to drive measurable improvements in productivity, performance, efficiency, and margins through the optimization of people, process, and innovative technology.
- Provide oversight and strategic direction to Product Managers, ensuring that product development aligns with CHLA’s transformation goals.
- Support training and capability building for Product Managers on key operational concepts, including data-driven decision-making, change management, stakeholder engagement, and product management methodologies.
- Prioritize and align transformation initiatives with CHLA’s enterprise strategy, ensuring effective resource allocation and execution of high-impact projects.
- Serve as a thought partner to the VP, Chief Digital & Transformation Officer, and Director of Operational Transformation, shaping CHLA’s transformation strategy by identifying new opportunities for innovation and optimizing the deployment of operational transformation products.
Required
Minimum Qualifications/Work Experience:
- 5+ years of professional experience in Healthcare Performance Improvement/Operations and/or Healthcare Product Management.
- Supervisory experience.
Preferred
- Critical Thinking: Skill in exercising initiative, judgment, problem-solving, decision-making.
- Collaboration & Leadership: Ability to work across departments, engage leadership, and drive alignment with CHLA’s strategic goals.
- Data-Driven Decision-Making: Ability to leverage data analytics to drive improvements and measure success.
- Change Management & Stakeholder Engagement: Strong experience managing change, influencing stakeholders, and ensuring adoption of new processes.
- Understanding of Clinical Workflows: Experience working in a hospital setting that has led to familiarity with how care is delivered in a hospital, including patient journeys, reimbursement economics, provider needs, and operational challenges.
- End-to-End Product Lifecycle Management: Experience in the entire product lifecycle, from ideation and development to launch and iteration.
Education/Licensure/Certification: Bachelor’s degree in healthcare administration or scientific field with 5+ years’ experience from an accredited college or university required. Master’s degree in the field of public health, healthcare administration, or business administration preferred.
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