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Role: Network PMO
Location: Irving, TX (Hybrid)
Type: Fulltime
Job description:
Job Summary: The Operations Support Specialist plays a pivotal role in ensuring the efficient functioning of the Network Services team. This position focuses on providing essential administrative, documentation, and process support, particularly in coordination with our partners. The specialist will leverage key tools like JIRA and Confluence and assist in testing activities, contributing to data integrity and streamlined operational workflows.
Key Responsibilities:
- Perform accurate and timely data entry into various operational systems, including inventory management, CMDBs, and service management platforms (e.g., ServiceNow).
- Administer and maintain team documentation within Confluence, including creating, editing, and organizing process guides, SOPs, and knowledge base articles to ensure clarity, accuracy, and accessibility.
- Provide day-to-day process support for the NSS team, assisting with task coordination, information flow, and ensuring their activities align with Network Services' requirements.
- Manage and track tasks, issues, and project progress using JIRA, including creating tickets, updating workflows, generating reports, and ensuring timely resolution.
- Assist in testing activities, such as basic functional testing of network changes or documentation of test results, to support quality assurance efforts.
- Support various administrative tasks including scheduling, meeting coordination, and preparing operational reports and presentations.
- Ensure all activities adhere to and Clients internal policies, procedures, and compliance standards.
Required Skills:
- Exceptional organizational skills and meticulous attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Proven experience with JIRA for task tracking and reporting.
- Experience with Confluence for documentation and knowledge management.
- Basic understanding of testing methodologies or experience in assisting with testing efforts.
- Strong written and verbal communication skills, with the ability to convey information clearly and concisely to diverse audiences.
- Ability to work effectively both independently and as part of a collaborative team.
- Proactive approach to problem-solving and a strong sense of ownership.
Desired Skills (Preferred but not mandatory):
- Familiarity with IT Service Management (ITSM) tools like ServiceNow.
- Basic understanding of IT infrastructure, network operations, or DevOps concepts.
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