Technical Program Manager

About the Opportunity

The organization is seeking an experienced Technical Program Manager to lead complex programs across communications platforms, cloud infrastructure, applications, and operational systems. This role collaborates closely with Engineering, Product, QA, Network Operations, DevOps/SRE, Security, Support, and business teams to guide initiatives from requirements and technical planning through production deployment and operational readiness.

This position requires someone who is technically curious, organized, and comfortable working directly with engineers. Rather than focusing primarily on status reporting, the role requires understanding systems and dependencies well enough to identify issues, drive decisions, resolve obstacles, and independently advance technical programs.

• Role Title: Technical Program Manager

• Location: United States

• Employment Type: Full time

Key Responsibilities

• Own complex programs across VoIP, UCaaS, CCaaS platforms, cloud services, customer-facing applications, APIs, infrastructure, and operational systems from planning through production.

• Translate product, customer, and engineering objectives into clear execution plans, milestones, owners, dependencies, and measurable outcomes.

• Coordinate execution across Engineering, Product, QA, Network Operations, DevOps/SRE, Security, Support, and other cross-functional teams.

• Build sufficient technical understanding of managed systems to collaborate with engineers, challenge assumptions, identify technical gaps, and resolve issues.

• Manage platform upgrades, software releases, infrastructure migrations, customer deployments, integrations, and reliability and performance initiatives.

• Identify technical and organizational dependencies, risks, and bottlenecks early, driving appropriate mitigation or escalation.

• Track execution with rigor, ensuring commitments have clear owners and are driven to completion.

• Communicate status, risks, trade-offs, and recommendations clearly to engineering leadership and executives.

• Use operational and engineering metrics to improve delivery predictability, quality, reliability, and efficiency.

• Continuously refine program management processes and implement automation and modern AI tools to reduce manual coordination.

• Operate effectively across globally distributed engineering teams and influence stakeholders without direct reporting authority.

Required Qualifications

• 8+ years of experience in technical program management, engineering program management, software or product development, or a closely related technical role.

• Demonstrated success independently driving technically complex, cross-functional programs involving multiple engineering teams.

• Strong understanding of software development lifecycles, APIs, distributed systems, cloud infrastructure, databases, networking, and production operations.

• Ability and willingness to learn unfamiliar technologies deeply enough to understand their architecture, dependencies, failure modes, and engineering trade-offs.

• Proven experience managing releases, migrations, integrations, production deployments, technical dependencies, risks, and competing priorities.

• Strong organizational skills with a demonstrated track record of establishing structure and execution discipline in ambiguous environments.

• Strong written and verbal communication skills, including the ability to communicate effectively with both engineers and senior executives.

• Hands-on experience with Jira, Confluence, dashboards and reporting tools, and modern AI-assisted productivity tools.

• Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent practical technical experience.

Preferred Qualifications

• Experience with VoIP/SIP, telecommunications, UCaaS/CCaaS, cloud communications, AWS, Azure, OCI, Linux, networking, carrier integrations, or related technologies.

• Prior professional experience in software engineering, systems engineering, QA automation, DevOps/SRE, solution architecture, or another hands-on technical discipline.

• Professional certifications such as PMP, PgMP, Scrum, SAFe, or related credentials.

Benefits

• Comprehensive medical, dental, and vision insurance for employees and eligible dependents

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)

• Employer-paid basic life, AD&D, and short- and long-term disability coverage

• 401(k) retirement plan with an employer match, including Roth options

• Employee Stock Purchase Plan (ESPP)

• Paid time off, sick leave, and paid company holidays

• Commuter benefits

• Employee Assistance Program

Equal Opportunity and Hiring Notices

The organization is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. Employment decisions are made without regard to any trait or characteristic protected by applicable federal, state, or local laws.

AI-enabled tools may be utilized during the hiring process for administrative tasks, including resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support the hiring team, and all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.