Program Coordinator On-siteNew Way ServicesFull time Chicopee,
Massachusetts, United States Overview Application Description Position
Summary The Program Coordinator oversees two residential homes serving
survivors of acquired brain injury or other major life-changing events.
They ensure high-quality care, promote a positive program culture, and
supervise Site Managers and Direct Support Specialists. Working closely
with nursing and clinical staff, the Coordinator ensures compliance with
federal, state, and organizational policies. Pay Rate: \$55,000-57,000
annually Schedule: Monday through Friday 8am-4pm (40hrs) Key
Responsibilities Oversee Site Managers and staff to ensure exceptional
care delivery, adequate staffing ratios, program schedules, and timely
completion of program deadlines through supervision and training.
Support hiring, onboarding, training, performance management, and
disciplinary actions in coordination with the Senior Director and Vice
President. Remove barriers and problem-solve operational issues that
delay or disrupt services to ensure continuity of care. Collaborate on
Individual Service Plan (ISP) development, monitor implementation, and
manage transitions from skilled nursing facilities, including
Transitional Assistance Plans. Maintain licensing and regulatory
compliance through audits, systems management, staff education, and
adherence to MHA policies and procedures. Serve as a liaison between
departments, DDS Service Coordinators, external vendors, state agencies,
and families/guardians, ensuring clear communication, reporting, and
referrals. Participate in the divisional on-call system by maintaining
100% communication coverage for assigned clusters and submitting weekly
on-call reports to ensure program safety. Foster a collaborative,
respectful, and safe team environment focused on participant needs,
workplace safety, and reporting hazards or incidents as required. About
New Ways Services ? (ABI Division) New Way is MHA?s residential and
community-based program supporting individuals with acquired brain
injuries (ABI) from trauma, stroke, or serious illness. Our team helps
participants overcome physical, emotional, and cognitive challenges,
build skills, and gain independence through personalized care,
meaningful daily routines, and supportive homes in welcoming
neighborhoods. With 24/7 support, nursing, clinical, and therapeutic
services, we help participants reconnect with their communities, regain
confidence, and live life to the fullest. Equal Opportunity Statement
The Mental Health Association is an equal opportunity employer. We
celebrate diversity and are committed to creating an inclusive
environment for all employees. Requirements Valid driver?s license,
reliable vehicle, sufficient auto insurance, and acceptable driving
record. Bachelor?s degree in related field preferred. 3?5 years of
professional experience with at least 2 years in a supervisory role (or
equivalent experience). Experience working with brain injury survivors
or individuals requiring physical care strongly preferred. Ability to
work independently, manage priorities, lead a team, and adapt to
participant needs. Strong oral, written, organizational, and computer
skills. Excellent interpersonal skills with patience, compassion, and
cultural sensitivity. Must maintain certifications in CPR and First Aid.
Current Medication Administration Program (MAP) certification required.
Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan
(403B, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family
Leave (Maternity, Paternity) Long Term Disability
US
