Brief Description
Job Title: Material Handler
Department: Customer Experience/Logistics
Reports to: Connor Tassoul
Employment Type: Non-exempt
About NeuWave
NeuWave Medical develops image guided microwave ablation tools and software that enables physicians to treat tumors in a minimally invasive procedure. This technology allows patients to be treated in outpatient settings, reducing procedural complexity and recovery times. Our organization is excited to be embarking on numerous new development projects to further improve patient care, and we are looking for new teammates to help us on this inspired journey. You’ll join an interdisciplinary group of engineers who work closely with manufacturing, quality, regulatory, clinical, and strategic marketing professionals. This team highly values rapid experimentation and close collaboration with clinicians. Our culture blends friendly competition with genuine camaraderie—we move quickly, celebrate wins, and build lasting relationships while shaping the future of the business.
As part of NeuWave, you’ll have access to a comprehensive offering of competitive benefits. If you’re motivated by clinically meaningful problems, evidence driven development and building solutions at scale, NeuWave offers the chance to perform career defining work--with freedom to develop yourself within a progressive and growing healthcare company.
Position Summary
The Material Handler plays a key role in supporting NeuWave Medical’s mission to improve patient outcomes through innovative medical device technologies. This position is responsible for the stocking, shipping, and receiving of products and components and works cross-functionally with Production, Quality, and Sales to ensure customer and patient needs for product are met.
Key Accountabilities
- Package, process and manage customer orders and returns, ensuring accuracy, timeliness, and compliance.
- Receive orders physically and in the ERP system.
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Utilize forklift to move and stock inventory in various warehouses
- Maintain data integrity in ERP systems and resolve discrepancies promptly.
- Communicate order status updates to customers and internal stakeholders.
- Assist with inventory checks and backorder management to minimize delays.
- Stock and pick orders for various production areas.
- Investigate and resolve customer complaints, ensuring a positive resolution experience.
- Document all interactions and maintain accurate records.
- Escalate issues that need evaluation to the quality team.
- Understand and follow complaint procedures.
- Develops and maintains a high degree of knowledge of the entire product portfolio
- Communicate business-related issues or opportunities to the next management level
- Responsible for ensuring personal compliance with all Federal, State, local, and Company regulations, policies, and procedures
- Performs other duties assigned as needed
- DOT Hazmat shipping certification is desired.
Education, Experience & Skills
- High school diploma or equivalent
- Associates degree desired
- Forklifting experience preferred
- Previous material handling experience preferred
- Generally, requires 2-4 Years of work experience working in the medical device industry preferred
- Experience with NetSuite ERP system desired
- Ability to work a standard work schedule of Monday – Friday 8:00 am to 5:00 pm
Physical Requirements
- Must be able to lift 80lbs (for short periods of time, under 1 minute).
- Must pass a hearing and vision check to drive a motorized forklift
Location
This position will be based in Madison, Wi. Relocation assistance may be available for the preferred candidate.
Equal Opportunity Employer
NeuWave Medical is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
US
