Key Responsibilities : 1 Replication of Tickets from Accenture Tool to client tool vice-versa
2 The updating of tickets is critical activity and need to be performed in real time basis
3 Proper Handling of Tickets Creation , Update , Closure
4 Working closely with technical team for driving of incidents to closure
5 Sharing timely reports with management
Technical Experience : 1 Should have knowledge about Service Now tool
2 Must be good in understanding customers queries in order to replication of the tickets
3 Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention
- LOCATION : NEW YORK
- QUALIFICATION : 3+ YEARS EXPERIENCE, GRADUATION
- EXPERIENCE : 3+ YEARS EXPERIENCE, GRADUATION
- KEYSKILLS : 3+ HTML, JSP, Windows server, UNIX, Linux.
US
