Job DescriptionWe are seeking an experienced SQL Data Analyst to join our team. The ideal candidate is a self-starter with a strong analytical mindset, adept at transforming raw data into actionable insights. This role involves working across multiple applications and data warehouses to deliver high-quality analysis and reporting, supporting data-driven decision-making.
Roles and Responsibilities- Perform advanced data analysis and reporting using SQL across multiple data sources and warehouses.
- Write complex SQL queries for data extraction, transformation, and analysis.
- Develop and maintain self-serve dashboards and visualizations in Tableau.
- Conduct in-depth data analysis using Excel to identify trends, patterns, and anomalies.
- Collaborate with business stakeholders to understand requirements and translate them into actionable analyses.
- Interpret complex data and communicate findings effectively to non-technical audiences.
- Understand underlying applications and processes generating the data; iteratively form hypotheses and validate them to deepen dataset and process knowledge.
- Take ownership of projects from raw data to polished dashboards, ensuring accuracy and insights that drive decision-making.
Qualifications- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 6+ years of experience in data analysis and reporting across multiple applications and data warehouses.
- Advanced SQL skills with experience writing complex queries for analysis and data extraction.
- Strong experience building self-serve dashboards in Tableau.
- Solid data analysis skills using Excel.
- Self-starter with the ability to thrive in ambiguous situations and learn quickly.
- Strong analytical and problem-solving skills, comfortable forming and testing hypotheses.
- Excellent verbal and written communication skills, with the ability to explain complex data to non-technical audiences.
Preferred / Nice to Have- Experience working with call, case, or order data.
- Familiarity with systems such as Salesforce, Remedy, NICE, IVR, or similar platforms.
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