Position Open only to candidates currently based in Costa Rica, Honduras, Guatemala, or Mexico
As a TPM, you will be responsible for ensuring mission success by owning the development and integration of our client's software features and technologies. These programs will be diverse in nature and require you to be organized and flexible to adapt to changing situations.
- Strategic Alignment: On one project, you may be working with executives to clarify how each of the programs are meeting road map goals through our client's core technologies and execution requirements.
- Cross-Functional Leadership: In another situation, you may be the program leader, crafting a vision for and leading cross-functional teams of marketers and various software engineers to transform that vision into a tangible new product/feature.
During all this, you must be able to collaborate with both external and internal stakeholders, communicate clear plans to all parties, and lead teams towards success.
Success in this position also hinges on systems/engineering experience, or the ability to learn technical concepts, mainly software-related, quickly. Digging into the details to understand system dependencies, technical risks, and the impact of key architectural decisions with the engineering team is a must. You will be expected to utilize your technical capability in conjunction with your program management skills to deliver the best outcome for our client and the customer.
What You’ll Do:
- Ownership: TPMs are owners; we're looking for those who have a natural bias to assume responsibility, a healthy dose of skepticism, and contribute to a culture of performance. Lead the program from start to finish with the product management and engineering teams. Develop the technical path for success, identify engineering needs, and validate the projected product outcome. TPMs are empowered to quickly assume high levels of responsibility and entrust them to actively own their programs and shape their success.
- Embed/Engage: Work side-by-side with cross-functional teams to understand their specific mission objectives and represent them as you work to shape execution strategies for products/features that solve smart home security software challenges. Our client relies on TPMs to understand the lay of the land and bring a perspective that informs the product development process.
- Build/Orchestrate: Work with our client's product management and engineers to build the solution and/or pivot development as needed to meet product/feature requirements. Successfully developing these software products requires collaborating with nearly every internal team: engineering, product, marketing, finance, and many more. You'll be responsible for ensuring each party is engaged, informed, and will therefore become well-versed in what it takes to really bring the best of our client to stakeholders.
- Plan: Develop, coordinate, and communicate the path to success with both internal and external stakeholders. Partner with functional leads to build execution plans, sprint plans, milestones, and more.
- Grow the Business Through Customer Success: In addition to the operational and engineering relationships you own, you will be responsible for meeting commercial targets that drive top-line growth. This requires establishing committed and trust-based partnerships with customer success teams, to not only help them solve their immediate problems, but also to foresee future opportunities where our client's technology can make them more effective. Understanding our client's value proposition and articulating how we can have an impact on a customer's problem set, from the executive level to the end user, is critical to positioning our client for the future.
Qualifications
- Bachelor of Science degree in engineering or related field and a passion for technology
- Minimum 8 years of software development and/or consumer electronics experience, in technical program management and/or engineering
- Understanding of comprehensive product development execution and structure
- Extremely organized and detail-oriented
- Excellent communication skills, with the ability to communicate with the C-suite
- Ability to manage development teams using Scrum, Kanban, or hybrid methodologies
- Domestic travel required to our client's office sites and partner locations for quarterly planning and workshops
- Ability to work in a fast-paced environment with competing priorities
- Experience managing business stakeholders and engineering teams to deliver MVPs
- Tools: Smartsheet, Atlassian Jira and Confluence, Miro, Claude, ChatGPT, MS Office
Nice to Have
- Experience managing programs in the following categories:
- AI/ML
- Partner Platforms
- Mobile and Web App development
- Camera streaming services
- Data and Experimentation for Subscription-based SaaS businesses
- Beta Testing
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