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Relationship Associate / Processor

MortgageCountry

3.9
1 review
MortgageCountry
Job Type   /   Job Level
Full-time   /   Fresh/Entry Level
Job Location
United States
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The Relationship Associate is responsible for seamlessly coordinating between borrowers, the MortgageCountry team, and relevant third parties to build complete customer credit packages for underwriting and eventual approval. The Relationship Associate reports to the Loan Engineering Officer.


Relationship Associate core responsibilities include:


  • Partnering with customers to ensure we receive all signed disclosures and other necessary documents in a timely manner.
  • Working with relevant 3rd parties (e.g. appraisers, banks, title companies, etc.) to meet deadlines on all assigned files.
  • Prioritizing the satisfaction of open loan conditions to bring files to settlement smoothly and efficiently.
  • Working with title companies to bring customer to closing and iron out last-minute details.
  • Ensuring a world class customer experience and being the “face of MortgageCountry” to our borrowers.
  • Continuously building mortgage industry knowledge to position themselves for advancement within our fast-growing company.


Relationship Associates will also collaborate across the MortgageCountry Team to identify opportunities for continuous process improvements with the goal of exceeding internal Key Performance Indicators (KPIs).


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