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## Responsibilities
Contribute to program and agency decision-making, program planning, policy development and administration oversight
Assist leadership in program development and implementation; Coordinate and implement innovative strategies to engage clients in program services and increase satisfaction of the program participants; Assist leadership in program service required services, outcomes, and events; Assist and coordinate various training opportunities
Provide case consultation, motivation, coaching, crisis management support, resource navigation and dissemination to all program staff members and clients; Responsible for providing direct services to clients including maintaining a caseload and facilitation of special events and workshops
Record and maintain accurate records as outlined by funding sources; Support monthly reporting and information gathering including up-to-date database compliance; Facilitate Continuous Quality Improvement based on monthly reports and satisfaction surveys to inform program advancement and improve outcomes
Increase awareness and accessibility of the program through effective outreach strategies and communication; Attend agency and community meetings to communicate program services
Position may require the transport of participants in a YMCA vehicle to and from activities and appointments as needed; Practice non-aggressive defensive driving techniques; Operate YMCA vehicles in safe manner; Vehicle use is for YMCA business only
Perform other administrative tasks as assigned and assist with maintaining proper document storage of confidential information and auditing
Ensure that YMCA policies and procedures and applicable laws are always adhered to
Participate in and attend all required staff meetings, trainings, YMCA staff development events, and appropriate agency-wide committees
Travel Requirements
Must have access to reliable transportation to travel regularly throughout San Diego County
Supervisory Responsibilities
Volunteers, Direct Service and Administrative Staff
## Qualifications
Bachelors degree in social science, psychology or a related field or equivalent work experience required
Three to five years of experience with under resourced population, including youth and families
Knowledge of and experience with systematic entities that serve under resourced youth and families
Experience with MS office (Word, Excel, Outlook, Etc.)
Basic computer knowledge and skills
Job Competencies
Excellent verbal, written and interpersonal communication skills with the ability to quickly build rapport with others and ability to establish and maintain a working relationship with staff, volunteers, funders, and the community
Must have demonstrated leadership, training, and public speaking skills and ability to motivate and lead teams
Ability to work in a very diverse setting with people of all backgrounds, culture, and orientation
Ability to communicate expertise to improve and influence systems change
Must be able to independently and as part of a team
Ability to work with confidential information
Must be self-aware, flexible, adaptable and teachable
Demonstrate initiative, resourcefulness, and problem solving skills
Excellent organizational skills and the ability to follow all safety and health standards
Must be an adult role model with the ability to effectively set limits and function in crisis-oriented and high stress situations
Visual and auditory ability to respond to critical incidents and the physical ability to act swiftly in an emergency situation
Ability to adequately observe participants activities, enforce safety regulations and apply appropriate policies and procedures
Must possess the ability to lead and interact in group activities and perform related physical skills
Abilit to work effectively with others in alignment with the YMCA 4 Core Values; Models the 4 Core Values in all aspects of position responsibilities
Pre-hire Contingencies
Licensing, state law and our funders require that applicants of critical positions within Community Support Services be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
Position may require additional clearances in order to comply with all program, licensing, state law, and funding requirements:
Negative TB test results obtained within the past one year, prior to first day, and annually thereafter, as required
Exclusion and Debarment checks prior to first day and monthly thereafter
## Pay Range
USD $28.04 - USD $31.24 /Hr.
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