About The Group
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
- Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Role: Command Center Analyst
Location: Remote
Mandatory Skill: Command Center Engineer
Key Responsibilities
- Real-Time Monitoring & Alert Management
- Monitor enterprise applications, infrastructure, and dashboards (24x7 / shift-based)
- Track alerts across multiple technology towers (Network, Unix, Windows, DB, etc.)
- Perform initial analysis and triage of alerts/incidents
- Incident Management & Major Incident Handling
- Own major incident coordination (P1/P2) from detection to resolution
- Initiate war rooms / bridge calls and engage relevant support teams
- Ensure incidents are acknowledged and acted upon within defined SLAs
- Escalation & Coordination
- Coordinate with L2/L3/SRE teams for troubleshooting and resolution
- Manage cross-functional communication across multiple technology towers
- Drive escalations for unresolved or critical issues
- Executive & Critical Incident Handling
- Handle high-priority and executive-level incidents/inquiries
- Gather required data from technical teams and ensure closure with approvals
- Reporting & Operational Visibility
Prepare And Share
- Daily health check reports
- Incident summaries
- Pulse/operational dashboards
- Compliance & Risk Monitoring
- Ensure adherence to:
- Security policies
- Privacy protocols
- Regulatory requirements
- 7. Batch Job & Scheduler Monitoring (Optional / Program-Specific)
- Monitor job schedulers (e.g., Tivoli Workload Scheduler / Control-M)
- Validate job executions, SLAs, and dependencies
Salary and Other Compensation: The annual salary for the position is between $60,000- $73,000/year and depends on experience and other qualifications. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
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