Responsibilities
The
Dispatch Office Supervisor is responsible for overseeing the scheduling and rerouting of bus routes in coordination with the transportation manager in order to meet the door-to door transportation needs of the frail and elderly population. The Dispatch Office Supervisor provides direct supervision to the dispatchers and is responsible for the overall coordination, training and work practices of the dispatch team and the InnovAge transportation dispatch function.
Dispatch Office Administration – 30%
- Resolve customer complaints or answer customers’ questions regarding policies and procedures
- Oversee all communications within specifically assigned territories
- Relay work orders, messages, or information to and from work crews and managers using telephones or two-way radios
- Confer with customers or management to address questions, problems or requests for service or equipment
- Supervises the daily operations of office services team
- Arranges for office services such as communications, typing, word processing, faxing and mail distribution
- Familiar with a variety of the field's concepts, practices, and procedures
- Relies on extensive experience and judgment to plan and accomplish goals
- Performs a variety of tasks
- Leads and directs the work of others
- A wide degree of creativity and latitude is expected
Functional Category: Supervision -70%
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complains or disputes
- Supervise the work of office, administration, or dispatch employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
- Reviews schedules of dispatch workers, work crews, or service vehicles to appropriate locations according to customer requests, specifications or needs using radios or telephones
- Review records or reports pertaining to activities such as dispatch, payroll, monitoring work activities, or evaluate performance
Required
- High School Diploma or GED required
- A minimum of three (3) years’ experience in a dispatch position that utilized scheduling software program
- Two(2) years previous supervisory or lead experience
Preferred
- Previous experience using Trapeze or similar software program
- Bilingual preferred
US
