Job Summary
Jabil’s Client Program Manager for Logistics Operations acts as the primary liaison between a 3PL/warehouse provider and its clients, while simultaneously acting as an on-floor subject matter expert for operations. They ensure both client satisfaction and daily operational accuracy.
The combined role requires a "hybrid" professional who thrives at the intersection of client relationship management and warehouse floor operations. They are responsible for owning the end-to-end client experience, from onboarding to daily order fulfillment, managing inventory integrity, and ensuring service level agreements (SLAs) are met.
Key Responsibilities
- Client Relationship Management: Act as the primary point of contact for assigned accounts, conducting regular business reviews and maintaining strong, proactive communication.
- Operational Execution & Monitoring: Oversee daily warehouse functions for assigned clients, including receiving, pick-and-pack, kitting, and shipping to ensure high-performance fulfillment.
- Order & Inventory Accuracy: Troubleshoot order issues (e.g., sync errors, mis-ships) and manage inventory discrepancies through cycle counts, investigation, and reporting.
- Onboarding & SOP Development: Onboard new clients by establishing standard operating procedures (SOPs), configuring warehouse management systems (WMS), and coordinating inventory intake.
- Process Improvement & Analysis: Use data from WMS/OMS to analyze fulfillment performance (e.g., shipping metrics, accuracy) and implement improvements.
- Floor Presence: Split time between the office and the warehouse to ensure client-specific handling instructions and quality expectations are met
- Experience: 5-7 years of experience in 3PL, logistics, or ecommerce fulfillment, travel requirement 30%
- WMS Proficiency: Strong familiarity with Warehouse Management Systems (e.g., ShipHero, NetSuite, Blue Yonder).
- Communication: Excellent written and verbal skills for client-facing meetings and internal coordination.
- Problem-Solving: Ability to resolve order-level exceptions quickly and trace errors to root causes.
- Analytical Skills: Proficiency in Excel or Google Sheets for inventory tracking and reporting.
- Ownership Mindset: Highly proactive with a strong sense of accountability for client outcomes
Key Performance Indicators (KPIs)
- Order accuracy rate
- On-time shipment percentage
- Inventory accuracy (cycle count results)
- Time to resolution of order-level issues
- Client satisfaction and retention
Qualifications/ Experience
- Hold a degree/ diploma preferably with 3-5 years of experience in Logistics solutioning and business development.
- Highly proficient computer skills in Microsoft Office Suite
- Experience in 3PL solutions, 4PL carrier management, Road freight, warehousing solutions is preferred.
- Good interpersonal, communication and influencing skills, leadership, time and task management, the ability to build strong stakeholder relationships, change and innovation
- Operational logistics acumen combined with strong sense of business development
- Capable of working independently, focused, and driven, capable of decision making based on facts and data, whilst under pressure yet deliver on time.
- Excellent communicator, present findings effectively across all levels of the business
- 30% travel required for customer meetings.
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