Engineer - DevOps [Windows Middleware]

Job Title : Engineer - DevOps

Department/Function : TOD-INT-MWD-SAAS-WIN

Reporting to Title : Manager - SaaS Lead

Main Objectives and Activities:

Within the Technologies & Operations Department (TOD), join the SaaS-Windows team and contribute in a multicultural environment by:

• Deploying and updating business applications running on Windows.
• Ensuring the availability and performance of production environments.
• Implementing strategic projects for new applications and major upgrades.
• Coordinating and communicating operational activities with stakeholders.
• Troubleshooting and resolving incidents.
• Ensuring compliance with policies and processes.
• Automating repetitive processes and delegating operational tasks.
• Collaborating with related teams, including SaaS-Linux, DBAs, and Platform.

Responsibilities/ Job Description:

Support and Maintenance

• Provide Level 2 technical support for business applications.
• Manage incidents and problems.
• Perform root-cause analysis and reduce the recurrence of issues.
• Configure monitoring and log-centralization systems for managed applications, including data collection, dashboards, and alerts.
• Perform routine application maintenance, upgrades, and troubleshooting.
• Prepare operational procedures and documentation, and train Level 1 support teams.

Release and Deployment Management

• Configure and deploy new application releases.
• Define deployment procedures.
• Automate recurring tasks using Jenkins, Ansible/AAP, and scripting.

Performance Management

• Work with Core Infrastructure teams to identify the root causes of performance issues.
• Recommend practical performance improvements and assist with their implementation.

Projects

• Implement strategic projects with application stakeholders and suppliers.
• Collaborate with other teams to design application architectures focused on availability, resilience, performance, and security.

Continuous Improvement

• Share ideas and contribute to the continuous improvement of IT production processes.

Qualifications:

• Minimum bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.

Language skills:

• Fluent English.

Experience and Skills Required:

• Minimum three years of experience in a similar position.
• Strong problem-solving skills and a responsive, proactive, and disciplined approach.
• Strong team spirit and good communication skills.
• Ability to participate in an on-call rotation, including nights and weekends.
• Experience with Windows Server environments (2019 or later), middleware, and IIS.
• Knowledge of .NET and Microsoft technologies.
• Experience with scripting and automation.
• Basic Microsoft SQL Server administration skills, including backup and restore.
• Understanding of application interactions and dependencies in distributed architectures, including load balancers and external third parties.
• Experience with Jenkins, Ansible, or Ansible Automation Platform (AAP) is an advantage.
• Experience with Zabbix and Splunk monitoring is an advantage.