Total 1,632 Customer Service job vacancies in Changi, East

We are looking for a confident Night Support Worker with a passion for delivering outstanding care. You'll be working 42 hours a week working nights, making a positive difference to the lives of the people in our care at Cygnet Walkern Lodge. At Cygnet, our perks go way beyond pension schemes and excellent professional development. You'll also enjoy shopping, travel, and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day. Your day-to-day Offer enhanced care with a flexible learning approach for all the people in our care Provide guidance & encouragement through physical & emotional support Learn about individual's specific needs & provide help in the most appropriate way Assist with medical & welfare needs Report on medical & welfare needs as required Safeguard Maintain a safe, clean environment for all Why Cygnet? Well offer you Opportunities for further learning with our excellent apprenticeship scheme Flexible working with the opportunity for overtime Regular coaching & appraisal Expert supervision & peer support Employee discount savings & Cycle to Work scheme Recruitment referrals You are Genuinely driven with a desire to make a real difference in people's lives An excellent communicator & a good team player Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment Passionate about empowering & supporting service user independence Experience with working with Learning Disability, Mental Health, and Autism. Successful candidates will be required to undergo an enhanced DBS check. Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role, you'll have the chance to make a real impact on patients, service users & their families.

Registered Nurse (Days)

Bupa Dean Wood Care Home, Warren Road, Brighton BN2 6DA

£21.53 - £23.63 per hour dependent on experience and qualifications (Paid breaks)

£1.00ph Weekends enhancement

£2.00ph Overtime enhancement

Permanent Day shifts (8:00am - 20:00hrs)

Welcome Bonus: £1,000*



We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You know how important it is to be passionate about caring. It's what drives you. As a highly respected member of our amazing team, you play a pivotal role. As a Registered Nurse, with a valid NMC pin, you'll be responsible for driving and running the unit alongside clinical duties in the home. This includes observation, medication, reviewing and evaluating individual care plans, and providing clinical guidance to the care team and delivering best practice continually. You're accountable for making sure policies and standards meet our high clinical standard and offering clinical guidance to the whole care team, being crucial in helping with all CQC tasks. Highly trusted, you'll forge a real connection with our residents and their family, giving them the kindness and support and care they deserve.

We'll train you on all aspects of our new digital care, which is transforming how we work, making things easier and letting you focus on clinical excellence and care for our residents.

And as healthcare experts for over 75 years, we're committed to continually training you in the clinical and social care developments you need to do your job as a Nurse, learning from some of the best people in the industry from the UK and Globally. It's an exciting time to be with us.

You'll help us make health happen by:

• Taking responsibility for the well-being of our residents and making sure their physical, emotional and social needs are met
• Coaching and guiding the team, providing formal and informal teaching programmes for colleagues and other care professionals
• Carrying out assessments and developing, implementing and evaluating individualised care plans for each of our residents
• Monitoring work areas and practices to ensure they are safe and conform to the relevant standards, policies and legislation

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal on every shift
• 28 days holiday
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• NMC annual pin payment (£120) reimbursed
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK
• Available to permanent employees

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

*Should you be successfully hired in to this role, we are pleased to be able to offer you a one-off Starter Bonus of £1000 as a thank you for deciding to join Bupa Care Services. The Starter Bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. Ts &Cs Apply.

We are looking for an experienced Health Care Assistant to work within a Community Rehabilitation Centre and Residential Care Home providing personal care and support to people over the age of 65. This service plays a crucial role in supporting individuals who are receiving reablement services to regain their independence and confidence in their daily activities.

SPECIALISM: Rehabilitation, Elderly

SHIFT PATTERNS: Days 07.30-20.00 Nights 20.00-07.30 - shifts available 7 days a week

The chosen candidate will have the opportunity to manage their own shift patterns, with plenty of days and nights to choose from. This role is fully flexible allowing you to work around any commitments, promoting a healthy work life balance.
The Role:

• Assisting with activities of daily living (ADLs) such as bathing, dressing, toileting, and grooming, while promoting dignity and independence.
• Helping clients with mobility aids, transfers, and exercises to improve strength and coordination, aiming for increased independence in movement.
• Providing companionship, active listening, and emotional reassurance to service users undergoing the reablement process, fostering a supportive and empathetic environment.

The Person:

• Caring and compassionate personality, with a passion to help others in a safe manner.
• Initiative to work alone but also a team player.
• Strong communication skills.
• 12-24 month's UK experience working as a Healthcare Assistant or Support Worker in a Health & Social Care role
• Relevant qualification, Level 3 NVQ in Health & Social Care or Care Certificate.

Benefits

• Flexible hours and working pattern
• £150 sign-up bonus
• £280 referral bonus
• Dedicated and experienced one-to-one consultant support
• Competitive rates of pay for temporary and fixed contract work

This role is available for an immediate start please forward your CV as soon as possible to apply.

Morgan Hunt are currently working with a UK Regulatory Body in their search for a permanent Pensions Professional Support Lawyer to oversee and coordinate the sharing of legal knowledge, learning and development to ensure the efficient functioning of the legal team in delivering high-quality legal advice.

They will utilise and maintain the existing knowhow databases, and contribute to the pool of legal knowledge by providing legal and risk mitigation advice on issues relevant to the organisation's function. You will evaluate the organisations knowhow initiates, products, and strategies (and identify and implement opportunities for improvement).

The successful post-holder will be a Qualified Lawyer (5+ years PQE), with experience running a knowhow function alongside specialist knowledge and recent experience of Pension Law. You will have strong experience providing consistent, clear, audience-tailored risk-based advice to a range of stakeholders.

Alongside the annual salary, you will be remunerated with a range of excellent benefits such as:

• Employer Pensions Contribution of 26-30%
• 25 Days Annual Leave + Bank Holidays
• Flexible Time (up to 2 days per month)
• Pro-Rata Office Attendance depending on Part-time/Compressed Hours, Annual Leave and Sickness

Job Title: Pensions Professional Support Lawyer

Location: Hybrid (Brighton Office 6 days per month)

Annual Salary: £80,000 - £92,000

Job Type: Permanent

Hours: Full-time, Part-time or Compressed Hours

Key Responsibilities

• Oversee and coordinate the sharing of legal knowledge, learning and development in a co-ordinated manner to support the provision of well-informed, consistent legal advice by the legal team.
• Utilise various media and products (for example, a training schedule and maintaining the knowhow databases, including contributing content to those databases) in order to achieve the above
• Contribute to this pool of legal knowledge by providing robust legal and risk mitigation advice to the Legal team on issues relevant to the organisation's functions.
• Working with members of the team to produce and agree house views and deliver training on issues.
• Evaluate the efficacy of the legal team's knowhow initiatives, products and strategies as well as identify and implement opportunities for improvement.
• Work alongside the legal team and the Legal Knowhow Associate.
• Support the legal management team.
• Work alongside other colleagues across the organisation to identify efficiencies, to ensure the effective sharing of relevant know-how and to work with the legal management team, other members of the legal team and clients to help identify areas where legal advice is needed.

Person Specification

• Qualified Solicitor or Barrister, with a current practicing certificate in England and Wales.
• Extensive experience working in a Professional Support Lawyer role.
• Comprehensive experience providing consistent, clear, audience-tailored risk-based advice.
• Comprehensive post-qualification experience of providing pensions advice to employers, investors, lenders and/or trustees as well as substantial technical pensions knowledge.
• High awareness of the pensions and regulatory environment (including public law issues) and its strategic trends and issues.
• Demonstrable ability to authoritatively present an organisation's views both internally and externally.
• Highly organised, creative, resilient and self-motivated and able to prioritise a full portfolio of work and competing deadlines.

Please contact to find out more information regarding this fantastic opportunity for a Pensions Professional Support Lawyer.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Position Description


We have an exciting opportunity in our Dandenong office with our Foster care team!
As a Case Manager in our foster care team you will work from a bright modern office space . Your role will be the effective case management of foster care placements delivering on the permanency objective to provide safe stable care for clients.  The purpose of the position is to improve outcomes for children and young people by delivering services and program outcomes through the support, supervision, and development of clients in the Foster Care program.
Working as part of a large team OzChild are looking for someone who wants to produce better outcomes for foster children and carers, supporting improvement in processes and achievement of client and carer outcomes.
Please visit our website for further information on who we are,
... Click here to view more detail / apply for Foster Care Case Manager

Employment Type Permanent


Closing Date 22 May 2024 11:59pm


Job Title Telstra Retail: Customer Service & Sales Consultant

Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description


Our purpose is to build a connected future so everyone can thrive . Working in a Telstra R etail S tores is not ?just a job ?, it?s an opportunity for tech-curious problem solvers to build a meaningful career with in an iconic Aussie brand .  The benefits are pretty awesome , too.   


 


Every day is different.  


 


A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.  



Every day

... Click here to view more detail / apply for Telstra Retail: Customer Service & Sales Consultant

Employment Type Permanent


Closing Date 22 May 2024 11:59pm


Job Title Telstra Retail: Customer Service & Sales Consultant

Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra?s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description


Our purpose is to build a connected future so everyone can thrive . Working in a Telstra R etail S tores is not ?just a job ?, it?s an opportunity for tech-curious problem solvers to build a meaningful career with in an iconic Aussie brand .  The benefits are pretty awesome , too.   


 


Every day is different.  


 


A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.  



Every day

... Click here to view more detail / apply for Telstra Retail: Customer Service & Sales Consultant

The Client

IFIX Group Pty Ltd is a kitchen, bathroom and laundry renovation specialist trades services company in Endeavour Hills in Melbourne. They are now looking for a Carpenter to join their team.



The Role

The position will suit an experienced Carpenter that the incumbent has the passion to carry out carpentry duties in an effective and timely manner. This role is full time with an annual salary set at $70,000 to 80,000 plus superannuation.



Responsibilities

To ensure that all set-outs/lay-outs are prepared correctly so that all carpentry and formwork is erected correctly and in such a way that it complies to all specifications set out in the construction plans for any given project.

Determine what materials are required in order to successfully complete the portion of a project that falls under carpentry

Read blueprints, drawings and sketches to fully grasp requirements

Take measurements and calculate the size and amount of material needed

Conduct repair work and installation of doors, windows, drywall, cabinets, stairs, and other fixtures as required.

Cut, shape and smooth lumber and other material (e.g. fiberglass) according to measurements

Build window frames, doors, staircases and frame buildings by using raw materials or pre-constructed items

Lay out floorings, roofings or drywalls ensuring they are levelled and compatible

Carve and assemble furniture, cabinets, shelves and other items and install them where designated

Inspect places and conduct repairs or maintenance

Build scaffolding and other construction structures

Requirements

At least 2 years’ experience in commercial carpentry work

Must have 2 years’ in kitchen and bathroom construction carpentry

Relevant qualifications in carpentry

Must know how to read and interpret blueprints and technical drawings

Current drivers’ licence

Physical dexterity and ability to stand for long periods

In-depth knowledge and understanding of all technical drawings and specifications

Excellent interpersonal and communication skills

2 contactable referees to be included in the resume

Australia residency with working rights preferred

About AGA:
AGA has more than 30 years experience in training people and placing them into employment, with a focus on apprenticeships and traineeships. AGA partners with the MAS National consortium to deliver Apprenticeship Network Provider services in Victoria.
About the role:
An Education Support Trainee assists teachers in the classroom and give extra attention and support to students with their learning and development. The role involves working in a secondary college with students year 7-12, some students may have learning difficulties and disabilities.
Our organisation is focused on providing support and mentoring to the successful trainee as well as providing on the job training for 12 Months. The benefits of joining with AGA provides are great way in obtaining a nationally credited recognised qualification and a career pathway for your future. We have additional benefits that may be of interest to you such as: ... Click here to view more detail / apply for Education Support Traineeship

We are currently seeking an enthusiastic individual with a commitment to customer service to join us as a Receptionist at our thriving National Cat Adoption Centre in Haywards Heath. You will join us working 35 hours per week on a rota basis (to include 1 in 4 weekends) and in return you will receive a salary of up to £21,099.29 per annum plus excellent benefits.

Hours are 8am-4pm.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

Our adoption and homing centres care for thousands of cats each year until they are able to find a loving new home.Our success would not be possible without our dedicated team of employees and volunteers. Dealing with thousands of visitors each month, our centres are the face of Cats Protection and we pride ourselves on our employees providing the very best in animal welfare and customer service.

Responsibilities of our Receptionist:

As a Receptionist, you will provide information and assistance to the general public, volunteers and other stakeholders over the telephone, through face to face communication and via email, as well as providing administrative support to the Centre.

What we’re looking for in our Receptionist:


Previous administration or customer service experience
A confident communicator with excellent organisational skills.
A strong, flexible team player
Ability to work on own initiative accuratley and under pressure
Experience using Microsoft Office, including Outlook, Word and Excel


What we can offer you:


salary of up to £21,099.29 per annum
generous annual leave entitlement
contribution pension scheme
life assurance scheme
range of health benefits including private healthcare
Employee Assistance Programme
and more


Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Closing date: 05 May 2024

In-person interview date: 16 May 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Does working 4 days a week but with FULL pay sound like a dream?!* T&C's apply.

It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group!

Job Title: Practitioner Psychologist

Location: Regional - North East/ North Lincolnshire

Salary: £42,560-£63,840 (DOE)

Contract: Permanent

Essential: Full UK Driving Licence and access to own vehicle required

We’re looking for a Practitioner Psychologist with demonstrable leadership skills. This is a fantastic opportunity to support the developing clinical service and to work closely with the Clinical Locality Lead to develop the clinical provision in line with neurodiversity and intersectionality affirming therapeutic support.

This is a varied role ideal for those looking for a new challenge where you can truly have an impact on shaping a service and driving transformational change.

About the role

We are excited to be expanding our clinical service during a time of growth for the service. We currently have an opportunity for a Practitioner Psychologist to join our Clinical Wellbeing team. The post holder will work collaboratively to deliver bespoke assessment and intervention plans for our pupils. This is an excellent opportunity to join the team as they expand their clinical provision, making a real difference and implementing a holistic, therapeutic approach.

You will be responsible for holding a caseload alongside other clinicians, with the full support of our well-established and knowledgeable Clinical Team, you will also contribute to staff training, consultation, and reflective practice. Both a challenging and rewarding role, this position would suit a resilient and enthusiastic individual, with a therapeutic approach and the ability to make decisions, as well as manage their own workload.

Our well-established Clinical Team support a nurturing environment where our pupils can flourish, always putting them at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and our pupils are heard, respected, and involved in decisions that affect them wherever possible.

When it comes to looking after our pupils, we strive for excellence, which is why we are the leading service provider in the UK. With this in mind, we are looking for a Practitioner Psychologist who shares our vision; to build incredible futures by empowering vulnerable young people in the UK to be happy and to make their way in the world.

Location: Regional - North East/ North Lincolnshire

Options Barton School

About the Group

Outcomes First Group is the largest independent provider of high-quality education and special needs education. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate for.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Our divisional brands include Acorn Education and Options Autism.

For more information on the group please visit: https://www.outcomesfirstgroup.co.uk/

Essential Criteria:

Doctoral level degree in Psychology (Clinical, Counselling, Forensic)
Registered with the HCPC and own professional body.
Experience in managing multi-disciplinary teams.
Experience of working with people who have an intellectual disability and/or autism with additional needs (e.g. complex trauma, mental health needs, behaviours of concern).
Demonstrable ability to lead and manage strategically.
Ability to work collaboratively with a range of key partners.
Able to work sensitively with people and resolve conflict effectively.
Evidence of continuing professional development relevant to the setting.
Substantial and relevant post-qualification experience with adults.
Experience of lecturing/teaching/training.
Full valid UK driving licence, access to a car and ability to drive extended distances across the Locality, when required, e.g., to attend meetings.
Skills in the management of data are also important as the role includes collecting and analysing data to inform various pieces of service delivery, development and project work.

What’s in it for you?

You will be working with an ambitious and driven service that’s really going places, supported by an exceptional team of likeminded individuals who are keen to learn from you. This role will be key to the development of the service, working closely with the Clinical Locality Lead and Head of Clinical Operations (South). This is an opportunity to enrich the lives of the people we support and make a positive difference, in a role where you have autonomy.


Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
30 days annual leave, plus bank holidays
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
Work 4 days, be paid for 5 *T&C's apply - following successful completion of the probation period
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the people in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils. All successful applicants will be subject to a fully enhanced DBS.

Registered Nurse (Nights)

Bupa Copper Beech Care Home, Eastbourne Road, Uckfield, East Sussex, TN22 5ST

£20.58 - £22.68 per hour depending on experience and qualifications (Paid breaks)

Full time Nights (20:00am-08:00am)

Welcome Bonus: £1,000*



We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You know how important it is to be passionate about caring. It's what drives you. As a highly respected member of our amazing team, you play a pivotal role. As a Registered Nurse, with a valid NMC pin, you'll be responsible for driving and running the unit alongside clinical duties in the home. This includes observation, medication, reviewing and evaluating individual care plans, and providing clinical guidance to the care team and delivering best practice continually. You're accountable for making sure policies and standards meet our high clinical standard and offering clinical guidance to the whole care team, being crucial in helping with all CQC tasks. Highly trusted, you'll forge a real connection with our residents and their family, giving them the kindness and support and care they deserve.

We'll train you on all aspects of our new digital care, which is transforming how we work, making things easier and letting you focus on clinical excellence and care for our residents.

And as healthcare experts for over 75 years, we're committed to continually training you in the clinical and social care developments you need to do your job as a Nurse, learning from some of the best people in the industry from the UK and Globally. It's an exciting time to be with us.

You'll help us make health happen by:

• Taking responsibility for the well-being of our residents and making sure their physical, emotional and social needs are met
• Coaching and guiding the team, providing formal and informal teaching programmes for colleagues and other care professionals
• Carrying out assessments and developing, implementing and evaluating individualised care plans for each of our residents
• Monitoring work areas and practices to ensure they are safe and conform to the relevant standards, policies and legislation

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal on every shift
• 28 days holiday
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• NMC annual pin payment (£120) reimbursed
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK
• Available to permanent employees

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

*Should you be successfully hired in to this role, we are pleased to be able to offer you a one-off Starter Bonus of £1000 as a thank you for deciding to join Bupa Care Services. The Starter Bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. T&Cs Apply.

Job Summary:

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsbilities:

• Answer all incoming calls promptly and politely
• Respond to customer enquiries promptly
• Basic knowledge on cargo commodity as per IATA rules and regulations
• Handle all air export shipment interface with multiple parties (internal and external customer/stakeholders) on shipment requirements
• Booking of flights with planning team
• Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
• Ensure all data are updated correctly in system
• Liaise with overseas agents on various requirements and rates
• Obtain rate approval from customer before shipment departs
• Provide flight details and feedback to customer on freight status timely
• To ensure AED compliance and job file closures within KPI
• Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occurs
• Good understanding of customer’s SOP and shipment handling requirement by ensuring compliance prior to shipping, with customer satisfaction
• Monitor progress to achieve month end targets / annual objectives and KPI
• Supporting others on shipment execution when necessary
• Manage claims query, follow up with internal stake holders and vendors, and update customer
• Provide airfreight quotations upon application
• Take charge of Supplier’s invoice disputes
• Timely escalation of issues / concerns that requires broader attention and resolution
• Take on all other ad-hoc tasks delegated by Supervisor/Manager

Job Requirements:

• Minimum GCE ‘O’ levels with 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.
• Possess excellent communication and interpersonal skills
• Good written and spoken English
• Able to work over-time when required

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

Due to the current COVID-19 situation and the escalating visa/travel restrictions in place, we will be prioritizing candidates who are currently based in Singapore and do not require relocation. We will be reviewing the pandemic situation and will adjust our position in accordance and adherence to local authority.

We regret that only shortlisted applicants will be contacted. Thank you for your interest in Bollore Logistics Singapore.

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Customer Service Excellence and Conflict Resolution

• Greet arriving tenants and guests warmly and professionally, establishing a welcoming atmosphere and initiating a positive and personalized experience from the outset.
• Manage inquiries, both over the phone and in-person, with poise and efficiency, demonstrating outstanding customer service skills and leaving a lasting positive impression.
• Respond promptly and effectively to tenant and guest requests, delivering service excellence and exceeding expectations at every opportunity.
• Handle complaints and suggestions from tenants and guests diplomatically and courteously, transforming challenges into opportunities to enhance the overall customer experience.
• Provide event support, ensuring seamless coordination and execution of events to enhance tenant and guest satisfaction, contributing to the overall success while consistently following and adhering to protocols and SOPs.

Dynamic Service Enhancement and Adaption

• Assist in property business administration with meticulous attention to detail and refined organizational skills, striving to enhance operational efficiency and customer satisfaction through adaptable and dynamic service delivery.
• Develop a comprehensive understanding of available services and facilities, offering helpful advice to effectively address the diverse needs of tenants, visitors, and clients within a constantly evolving environment.
• Embrace additional responsibilities as assigned, demonstrating flexibility and a proactive approach to continually enhancing our service standards while adhering to SOPs and protocols. This includes willingly undertaking various duties as required to maintain seamless operations and uphold customer satisfaction.

Security and Safety Enforcement

• Diligently enforce security plans, protocols, access control plans, and SOPs, embodying a steadfast commitment to safety and order.
• Conduct vigilant security rounding, surveillance, and monitor CCTV systems with a keen eye for potential risks, all while maintaining a welcoming atmosphere.
• Verify and ensure the authorization of all personnel present on the premises, contributing to a secure and customer-centric environment.

Incident Management

• Manage and promptly report incidents through designated communication channels, demonstrating resilience and composure in crisis situations, and prioritizing the well-being and comfort of occupants while strictly following established SOPs and protocols.
• Report breakdowns of facilities or machinery promptly to the relevant teams, ensuring the highest standards of service and functionality.
• Collaborate in fire safety management during drills and incidents, ensuring the safety and satisfaction of our stakeholders.

Requirements:

• Able to commit to Shift Work
• At least 1 year experience in customer service / front desk / concierge.
• Proficient with Administrative software (Eg. Microsoft Office)
• Proven experience in security management or a related field.
• Exceptional communication and interpersonal skills.
• Proficiency in security protocols and access control systems.
• Ability to manage incidents and emergencies effectively.
• Customer service orientation coupled with a polished and professional demeanour.
• Basic understanding of property management and administration.
• Keen attention to detail and adept problem-solving skills.
• Bonus if possess a Class 3 Driving License.

Employee Benefits:

• Uniforms provided
• Additional leaves entitlement
• Performance-based bonuses
• Health and medical insurance coverage

Job Description:

• Conducting product research and sourcing new suppliers and vendors
• Request quotes and compare prices for maximum ROI.
• Track incoming inventory, delivery arrival time and note actual arrival time.
• Updating and Maintaining records of all Orders, Payments, and Received Stock
• Coordinating with the receiving team and follow up on receiving items.
• Establish Professional Relationship with Vendors and Suppliers
• Collaborate with financial team members on invoicing and other financial matters.

Job Requirements:

• Minimum Nitec in any field
• 1 to 3 years of relevant experience
• Knowledge and understanding of purchasing processes, policy and systems.
• Proficient computer skills, including Microsoft Office Suite (Words, Outlook and Excel
• Excellent verbal and written communication skills; able to negotiate and process contracts.
• Able to multitask, prioritize and manage time efficiently.
• Accurate and precise attention todetails
• Able to make decision in a fast-paced environment