Total 9 customer service job vacancies in kampung subang baru

Job Function

Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Job Responsibilities

• Deliver excellent customer service and manage needs of customers through phone and emails.
• Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.
• Report to Customer Service HOS and (or) Sales Manager.
• Perform office-based administrative duties whenever required by supervisor.
• Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To participate NMM company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.

Job Requirements

• Possess Diploma or Degree qualifications or equivalent.
• 2 to 3 years related working experience in manufacturing industry is preferred.

Competency Requirements

• Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
• Basic knowledge on Microsoft Office software.
  SAP (added advantage).
• Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.

Only shortlisted candidates will be notified

Compensation & Benefits

• 5 working days/ week
• Flexible working hours
• WFH on Friday
• Medical outpatient, Optical and Dental coverage (inclusive family members)
• Medical inpatient coverage
• Transport expenses benefit
• Free parking
• Meal allowance
• Motor/Vehicle Interest Subsidy
• House/Property Interest Subsidy
• Japanese Speaker Allowance
• First marriage incentive
• New born allowance
• Public Holiday (all in Malaysia calendar)
• High EPF Employer contribution up to 15%
• Annual salary increment
• 2x Bonus annually based on Performance KPI
• Well Organized Career Advancement Plan

工作職能

協調客戶與內部部門之間的關係；處理訂單、準備信件並滿足客戶需求，以確保客戶滿意。

工作職責

• 透過電話和電子郵件提供卓越的客戶服務並管理客戶的需求。
• 與內部部門協調，確保順利安排送貨至客戶上門。
• 向客戶服務 HOS 和（或）銷售經理報告。
• 在主管要求時履行辦公室行政職務。
• 主動解決客戶的問題和疑慮，包括營運問題、文件問題、定價/發票查詢等。
• 透過澄清客戶的投訴來解決產品或服務問題；確定問題的原因；選擇並解釋解決問題的最佳方案；加快修正或調整；跟進以確保解決。
• 根據指定參加 NMM 公司活動（5s、安全、環境與能源、預算計劃、ISO 文件等）。

工作要求

• 擁有文憑或學位資格或同等學歷。
• 有2至3年製造業相關工作經驗者佳。

能力要求

• 客戶服務技能：專注、同理心、耐心和一致性、說服力、專業的電話禮儀和溝通技巧、商務寫作技巧。
• Microsoft Office 軟體的基本知識。
  SAP（附加優勢）。
• 態度良好、熱情、負責、值得信賴、有道德、注重目標。

只有入圍者才會被通知

薪資與福利

• 5個工作天/週
• 彈性的工作時間
• 週五在家辦公
• 門診醫療、眼科和牙科保險（包括家庭成員）
• 醫療住院保險
• 交通費補助
• 免費停車場
• 伙食補貼
• 汽車/車輛利息補貼
• 房屋/物業利息補貼
• 講日語的津貼
• 初婚獎勵
• 新生兒津貼
• 公休日（全部以馬來西亞日曆為準）
• 高 EPF 雇主繳款高達 15%
• 每年加薪
• 根據績效 KPI 每年 2 倍獎金
• 組織良好的職涯發展計劃

Main purpose of the job:

To execute the operation improvement/system enhancement project for Credit Assessment Department.

Job Description:

• To manage end to end testing in preparing test script, UAT arrangement, and solving UAT issues and errors.
• To cover system testing from multiple enhancement for department level project & enhancement, Company project, and others BU project & enhancement.
• To resolve operation system issues internally or with external party.
• To resolve operation request; errors fixing for CCRIS issues (B2B)/ system access & ID creation for operation users (UAR)/application servicing (IR)/ issues escalation to ITG, CPD, vendors & others BU (email).
• To prepare document control on manual/guideline/procedures.
• To prepare training material for briefing or email escalation.
• To prepare system guide & solution guideline for briefing or email escalation.
• To develop the training guide & conduct training and briefing internally for department.
• To propose & prepare user requirement (BRD) for operation improvement via system enhancement.

Job Requirement:

• Bachelor’s Degree in Banking/Finance/Business Administration/Economics or other relevant discipline.
• Minimum 3 years of working experience in the related field for Senior Executive level.
• Hands-on experiences with systems and project management skills are added advantage.
• Sound knowledge in IT Technology, and also involvement in UAT. 
• Knowledgeable in Credit Processing & Credit Evaluation will be added advantage. 
• Able to work independently yet manage to communicate with internal & external stakeholder.
• Manage to go extra mile and able to develop and implement ideas.
• Successful candidate will be base at Subang Jaya office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilities: 

• Develop and implement an effective credit score model or scheme for customers and maximize the company’s profitability and value in the market. 
• Evaluate, implement, and monitor internal and external credit scoring models and/or financial forecasting models using both traditional and other advanced predictive technologies, segmentation, and optimization tools in strategy development.
• Develop and maintain user requirements, parameters, and configurations of rating system for different customer segments.
• Research and implementation of effective use of AI solutions.
• Identify data trends via deep data analytics and summarize key findings for Score Card Improvement.
• Research and study, introduce and verify new function of next generation innovative operation. 
• Monitor, evaluate, and improve Score card and rule engine management from profitability point of view.
• Manage and monitor overall profitability by customer and merchant level.

Job Requirement:

• Minimum 10 years relevant working experience preferably in banking / financial institutions with at least 5 years management exposure.
• Result-oriented with an ability to develop and grow the department through intensive monitoring and mentoring.
• Strong analytical skills in credit risk assessment and credit score modeling.
• Proficient in SQL, Python/R, Data Mining (Feature engineering), MLOPS (Model Deployment & Maintenance), understanding on ML algorithm, AWS Cloud services (preferred but experience on other cloud services is acceptable).
• Good written and communication skills, analytical minded with a sense of accuracy.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Proficiency in data analysis and business management software.
• Excellent Leadership characteristic and interpersonal skills
• Exceptional analytical and problem-solving abilities.
• Excellent organizational and time-management skills.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilites:

• Accountable for the development and maintenance of credit policies, procedures, and guidelines to meet portfolio goals, credit line management and the execution of routines to monitor a full spectrum of process and performance MIS.
• Manage overall portfolio asset quality for entire credit spectrum across multiple products to be consistent with financial objectives.
• Monitoring of credit initiatives, maintaining data infrastructure to support initiatives, and reporting performance results / opportunities to Management on periodic basis.
• Able to analyze data trends via in-depth data analytics and provide observation / findings for policy revision.

Job Requirements: 

• Minimum 8 years experience with credit policy development and analytics from banking / financial institutions, preferably with experience in maintaining Decision Engines is an added advantage.
• Strong in business and credit risk analytical skills.
• Ability to manage multiple priorities and dealing effectively with demanding business partners.
• Good written and verbal communication skills.
• Good and balanced business acumen.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Proficiency in data analysis and business management software.
• Excellent Leadership characteristic and interpersonal skills
• Exceptional analytical and problem-solving abilities.
• Ability to collaborate with a variety of stakeholders.

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Highlights:

• Competitive Salary Package
• Incentive

Main Purpose of Job:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Description:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• React as a reminder to remind customer regarding the payment due date.
• Response customer request based on the customer requirement.
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay.
• Well knowledge of PC and proficiency in MS Office.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior.
• Ability to handle & manage stress.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

Main purpose of job       

The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound & Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and the external client and to others internal department.

Principe responsibilities & duties

• Directly report to Head of Department on overall performance of BPO Contact Centre.
• Review operation performance and provide new action/planning/strategies to enhance BPO Contact Centre’s Service Quality, processes and system improvements.
• Develop and execute training module for BPO Contact Centre and look into staff training and development.
• Ensure customers correspondence and tasks are attended as per SLA.
• Ensure the operation is in compliance with internal and external policy and guideline as well as BNM requirements.
• Ensure staffs meet individual KPI and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Recruit, train & supervise subordinate in multitasking operation.
• Report on operations performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.
• Manage effective escalation process.

Job Requirement (Education & Experience)

• Well verse in English & Bahasa Melayu.
• Bachelor’s Degree in any related disciplined.
• 8 years direct experience in Contact Center operations with at least 5 years experience in Management level exposure.
• Good time management.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.
• Experience in managing outsource contact centre will be an added advantage.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Rentokil Initial is one of the largest business services company with more than 57,700 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are looking for a motivated, dynamic Intern to support our Customer Relations Executive to join our team.

To help to achieve this, we will provide you with a competitive allowance & bright career opportunities. You will also be given full product training, with hands on assistance from Customer Care Team.

In this role you will be responsible for:

• Conduct Customer Voice Count surveys to existing customers to gain feedback on Rentokil Initial service
• Make outbound calls to existing customers to gain feedback on Rentokil Initial services
• Perform satisfaction follow up call to re-gain customer’s confident
• Support in customer loyalty and staff recognition programme
• Demonstrate effective verbal communication skills when interacting at all level, be it among peers & managers or with customers
• Manage all contact activities includes sales leads/enquiries into contact management system

Duration: Depending on your university's requirement

The ideal candidate will possess:

• Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
• Has own transport to travel to work on daily basis

• Monthly allowance
• Opportunity to be absorbed as permanent employee (based on your work performance)

Location of this branch:

Rentokil Initial (M) Sdn Bhd,

Unit 8-1, Level 8, Tower 8, UOA Business Park, No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan

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