Total 24 Contract Customer Service job vacancies

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

JOB DESCRIPTION:

• To perform agreement stamping in LHDN portal, delivery to customer, registration and archiving in DTS. 
• Improve the operation flow of DMS operation and ensure all process running smoothly and comply with guideline and procedure.
• Ensure implementation of proper filing and arrangement of customer documents. 
• Controlling of customer documents and agreements and document retrieval as and when requested by other parties. 
• To provide full support to other department and branches nationwide in term of customer service and improvement solution. 
• Work closely with other section in order to ensure operation run smoothly.
• Assist other Section / Unit operation as ad hoc basis.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

Responsibilities:

·         To support the implementation of activities related to river basin management, water conservation, and environmental stewardship programs, mainly through nature-based solutions

·         To promote community engagement, community participation, and building positive partnerships through integrated river basin management

·         To establish links with community groups and engage them in the project through a series of activities, workshops, events, and initiatives that lead to project sustainability.

·         Work with existing and new stakeholders, including the government, private sector, university, community, and public to plan and deliver outcomes that help increase a greater sense of stakeholder ownership in integrated river basin management.

·         Contribute to the planning and development of materials for sustainable water resource management, including the implementation of a local biodiversity action plan, river water quality and river health, resource management, and climate change.

·         Able to support, organize, and contribute to GEC’s environmental education and awareness program.

·         Assist in the discussion, preparation, and development of projects, collaborations, and CSR activities.

·         To support project communication as a key face among the local community and stakeholders during the project planning, implementation, and sustainability phases.

 
Job Requirement

·         Based in Ipoh, Perak.

·         Self-motivated and able to work both independently and in teams.

·         Flexible to work long hours and weekends as required.

·         Strong communication skills

·         Minimum Degree in environmental conservation or equivalent.

·         Experience with environmental project management and environmental education is desirable and advantageous.

·         Minimum 2 years of working experiences  

·         Fluent in a minimum of two (2) languages, English and Malay, with good writing and communication skills.

·         Willingness to travel and be independent at the project site.

·         Driving license and own transport is an advantage.

·         IT competent in word, spreadsheet, and social media content creation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Fitness membership

職責：

· 主要透過基於自然的解決方案來支持實施與流域管理、水資源保護和環境管理計劃相關的活動

· 透過流域綜合管理促進社區參與、社區參與並建立積極的夥伴關係

· 與社區團體建立聯繫，並透過一系列活動、研討會、事件和措施讓他們參與項目，從而實現項目的可持續性。

· 與現有和新的利害關係人（包括政府、私營部門、大學、社區和公眾）合作，規劃並交付成果，幫助增強利害關係人在流域綜合管理中的主人翁意識。

· 促進永續水資源管理材料的規劃和開發，包括實施當地生物多樣性行動計畫、河流水質和河流健康、資源管理和氣候變遷。

· 能夠支持、組織 GEC 的環境教育和意識計劃並為其做出貢獻。

· 協助專案、合作和企業社會責任活動的討論、準備和發展。

· 在專案規劃、實施和永續發展階段，作為當地社區和利害關係人之間的關鍵面孔，支持專案溝通。

職位需要

· 總部位於霹靂州怡保。

· 自我激勵，能夠獨立和團隊工作。

· 視需要靈活地適應長時間工作和週末工作。

· 較強的溝通能力

· 最低環境保護程度或同等學歷。

· 有環境專案管理及環境教育經驗者佳。

· 至少2年工作經驗

· 精通至少兩 (2) 種語言：英語和馬來語，具有良好的寫作和溝通能力。

· 願意出差並在工程現場獨立。

· 擁有駕駛執照和自己的交通工具是優勢。

· 擅長文字、電子表格和社群媒體內容創建的 IT 能力。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 健身會員資格

To sell/promote Credit Cards & Aeon Member Plus Card product.
To ensure all applications are in proper order prior to submission for approval.
To create an opportunities and strategy to develop new sales and consistently increase individual or team achievements.
To ensure high standard of customer service in line with the quality and standards set by the company.
To have the best practice in all related compliance and regulatory requirements (Do’s and Don’ts).
To deliver high customer-oriented service level.

Requirements:

 Passionate and self-driven.
 Minimum SPM with 2 years sales experience.
 Fresh graduates are welcome to apply.
 Working experience in financial industry will be an advantage.
 Strong selling and negotiation skills.
 Have own transportation.
 Applicants should be Malaysian citizens or hold relevant residence status.
 Able to work on shift, public holiday and on weekends.
 Willing to travel and work independently under pressure.

Perks & Benefits

• Employee equity
• Open culture

To achieve the monthly and yearly sales target as assigned by the management.
To execute marketing activities as directed by CSU Unit Head/ management.
To ensure all applications or enquiries are attended in a timely manner and to provide excellent customer service at all times.
To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies.

Job Requirement:

Bachelor's Degree in Business Administration or any related discipline.
Experience in Customer Service/ Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply.
Computer literate and proficient in Microsoft Office.
Fluent in conversing in both English and Bahasa Melayu.
Able to start immediately is an added advantage.
5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
A strong team player with good etiquette.

Perks & Benefits

• Employee equity
• Open culture

• To perform full Credit assessment tasks for Easy Payment or Personal Financing in a professional manner
• To equip with credit policies, standards, and guideline for credit judgment
• To comply with company’s guidelines and procedures for all product credit schemes
• To ensure confidentiality, integrity & availability of all information assets those are protected.
• To work closely the team members to complete tasks within stipulated time.
• To perform and meet assigned key performance Index

Requirements:

• Bachelor's Degree, Professional Degree, Finance/Accountancy/Banking or equivalent.
• Minimum 1 years in Credit Assessment and/or credit evaluation experiences is required.
• Team player with ability to work well under pressure and to adapt in a fast paced working environment.
• Strong in analytical/leadership skill and good interpersonal. 
  
  

Perks & Benefits

• Employee equity
• Personal leave

AML/CFT 

• Supports in establishing and maintaining AML/CFT standards, policies & procedures in accordance with applicable laws and regulations and assists the Manager in the implementation of program for AML/CFT.
• Support client screening and AML/CFT transaction monitoring & alerts, including monitoring Client activities and identifying suspicious transactions.
• Support all AML/CFT related matters and compliance, including regulatory, audit and similar inspections.
• Support the Company’s AML/CFT compliance and function to identify, manage, monitor and mitigate exposure to compliance risk.
• Assist in liaising with the relevant regulatory bodies to ensure that the Company is always in compliance with all laws and regulations.
• Support the Designated Compliance Officer at the various departments on Anti-Money Laundering and Counter-Financing of Terrorism matters.
• Undertake any other duties as assigned by the Compliance Manager.

REGULATORY COMPLIANCE (Supporting Function)

•  Support the Compliance Section in instilling a ‘compliance aware” culture within the Company.
• Assist in ensuring Company’s compliance with laws, rules and regulations set by statutory and regulatory bodies.
• Support in monitoring the implementation of the Company’s compliance requirement (eg: BNM’s regulated products, FSA, AML/CFT, JSOX, etc).
• Assist in ensuring the Company’s compliance with the laws, rules and regulations set by the statutory and regulatory bodies.
• Assist in the implementation of compliance training program.
• Support in reviewing the Company’s documents (policies/procedures) inclusive of documents related to BNM’s regulated products.
• Support the Compliance Section on regulatory compliances, including the compliance of Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT).

Job Requirement 

• Bachelor’s Degree in Management/Business Administration/Legal/Compliance or other related field.
• At least 1 year(s) and above of working experience in Compliance Department/Audit.
• Experience in a compliance function is preferred, and preferably gained from the banking or financial credit services industry.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Sabbatical leave

The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• Re act as a reminder to remind customer regarding the payment due date
• Response customer request based on the customer requirement
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
  Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement:

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay
• Well knowledge of PC and proficiency in MS Office
• Listening skills to empathize and listen to other person’s ideas
• Persuasion skills in order to move others into positive action, attitudes and behavior
• Ability to handle & manage stress

Perks & Benefits

• Employee equity
• Personal leave

Job Responsibilities:

• To achieve the monthly and yearly sales target as assigned by the management.
• To execute marketing activities as directed by CSU Unit Head/ management.
• To ensure all applications or enquiries are attended in a timely manner and to provide excellent customer service at all times.
• To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies.
   

Job Requirements: 

• Bachelor's Degree in Business Administration or any related discipline.
• Experience in Customer Service/ Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
• Computer literate and proficient in Microsoft Office.
• Fluent in conversing in both English and Bahasa Melayu.
• Able to start immediately is an added advantage.
• 6-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
• A strong team player with good etiquette.

• Personal leave
• Personal development opportunities

Job Description:

To sell/promote Credit Cards & Aeon Member Plus Card product.
To ensure all applications are in proper order prior to submission for approval.
To create an opportunities and strategy to develop new sales and consistently increase individual or team achievements.
To ensure high standard of customer service in line with the quality and standards set by the company.
To have the best practice in all related compliance and regulatory requirements (Do’s and Don’ts).
To deliver high customer-oriented service level.
 
Requirements:

Passionate and self-driven.
Minimum SPM with 2 years sales experience.
Fresh graduates are welcome to apply.
Working experience in financial industry will be an advantage.
Strong selling and negotiation skills.
Have own transportation.
Applicants should be Malaysian citizens or hold relevant residence status.
Able to work on shift, public holiday and on weekends.
Willing to travel and work independently under pressure.

> Attractive Incentive
> Annual Leave
> Medical insurance
> Personal development opportunities

Job Highlights:

• Competitive Salary Package
• Incentive

Main Purpose of Job:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Description:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• React as a reminder to remind customer regarding the payment due date.
• Response customer request based on the customer requirement.
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay.
• Well knowledge of PC and proficiency in MS Office.
• Listening skills to empathize and listen to other person’s ideas.
• Persuasion skills in order to move others into positive action, attitudes and behavior.
• Ability to handle & manage stress.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

Job Highlights:

• Close to LRT/MRT station
• Specially looking for talented candidates
• Start ASAP

Job Responsibilities:

• To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
• To provide first call resolution in an effective and timely manner.
• To handle customer inquiries in an efficient, courteous and professional manner.
• Able to work both independently in a team environment by supporting team members in the absence on customer follow up i.e. ownership.

Job Requirement:

• Bachelor's Degree/Diploma in any related discipline.
• Experience in Customer Service/Call Centre/Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply.
• Computer literate and proficient in Microsoft Office.
• Fluent in conversing in both English and Bahasa Melayu.
• Able to start immediately is an added advantage.
• 5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
• A strong team player with good etiquette.
• Successful candidate will be based at Bangsar Office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Medical insurance

Contract 6 mths (renewable)

Public transport reachable (Kerinchi)

Monday - Friday; 830am -530pm

Job Responsibilities:

• Account Management, to manage portfolio of existing customers, make telephone calls regular timely cycle and to secure new business (serving corporate clients, relationship building, cross selling/upselling products and services)
• Understand customer's objectives, buying criteria and decision making processes and form long term business relationships in order to leverage revenue from the relationship and promote our company as a quality supplier
• Negotiate price and volume discounts in accordance to our policy and liaise with support staff to ensure customer retention and continued business.
• Identify and gain new business through a sustained program of cold calling and follow up on referrals/leads
• Problem solving: Customer complaints, responding and satisfying client sales and post sales requirements

Job Requirements:

• Candidate must possess at least a Degree in Sales & Marketing, or any relevant fields
• Minimum 2 years of relevant experience and above
• Preferred skill(s): Call Center background, Customer Service, CRM module in logistics fields, sales and account management experience
• Possess excellent verbal and written communication skills in English
• Strong interpersonal skills
• Result driven and works well with KPI
• Comfortable working with different modes of communication for liaison work (Primarily Phone)
• Willing to work at Bangsar South
• Serious candidates please apply with your comprehensive resume

Resume box: lifework.sun@gmail.com

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities