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Who we are
Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.
Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:
· Envisioning and preparing the Bank’s futures information systems
· Partnering and supporting core banking flagships and transverse areas in their large scale development projects
· Providing premium In-house Banking applications
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
Position
IT Security Officer (ITSO)
IT Security Officer role is responsible for managing and supervising Information Technology Security matters for the Bank in Singapore and ensuring that the execution of Information Security activities are in alignment with Banks’ Security Policy and Standards. Person is also in charge of coordination of operational security of Information Systems, conducting Cyber Security Risk Assessment and ensuring effective management of IT Security initiatives in Singapore.
Main Responsibilities (not limited to)
Candidate Profile
· Professional Certifications :
Work Schedule
Official account of Jobstore.
Chief Information Security Officer for ISS Singapore
Reporting functionally to the Global CISO - Head of ISS in CACIB Paris, and hierarchically to the Head of ISAP, he/she is:
- CISO of Singapore Branch
- Head of APAC/ME ISS filière, that coordinates Information Security on the APAC/ME region.
He/She is in charge of assessing the Information System Security risks, and piloting necessary actions to remediate or reduce the risk, relying of local staff when it comes to ensuring local regulations are taken into account.
He /She plays a role in alerting and counseling and contributes, along with other actors, to ensure the global security of the IS in coordination with Head Office.
The Singapore CISO:
- Manages hierarchically the Singapore ITSO (IT security Officers), ISAP CLSi (part time), and “ISS Singapore filière” staff
- Manages functionally the ITSOs in APAC/ME countries
- Manages functionally the CISOs in APAC/ME countries when the function exists
- Manages functionally and coordinates the CLSi (Local Information Security Coordinator) in APAC/ME. Note that the global CLSi network is overseen by the CISO Deputy in ISS Paris, to ensure a global coordination and communication is done for all regional areas, and to set the common yearly roadmap.
His/Her main missions are:
- Contribute to the definition of the ISS strategy for the company and foster the implementation of this strategy on his perimeter
- Evaluate and manage risks to ensure the company is protected at an adequate level, and alert if need be
- Enforce IT security standards
- Contribute to the management of security incidents and vulnerabilities
- Monitor action plans
- Monitor employee and IT developers’ awareness program about information system security issues
- Coordinate the watch for his perimeter
- Review permanent controls level 2.1 for his domain of responsibility, and follow the reporting of these results to the Risk departments and ISS France
The ISS ASIA/ME filière:
- Participates to the ISS governance set by ISS France and CA group and organizes the governance the regional perimeter to take into account possible local regulations, and discuss their impact with ISS France
- Coordinates at a regional scale with other country CISO, ITSO and CLSi
- Builds and follow up security indicators for the region, aggregates all security cost for the ISS, and ensures a reporting is in place for executive management and ISS France
- Aggregates permanent controls level 2.1 for the region to have a consolidated view to share with ISS France
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Who we are
Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets.
Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by:
- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
- Providing premium In-house Banking applications,
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
Position
In a challenging and multicultural environment, we seek for a motivated intern to join our Innovations APAC team.
This is an exciting opportunity for a talented team-player to join a geo dispersed team operating from China, Hong Kong SAR, Japan and Singapore which is responsible for the success of the innovation initiative launched with the ambition of fostering business development ,improving client experience and service quality.
Responsibilities
The Innovations APAC intern will play a vital role in supporting CACIB’s innovation initiatives. This internship offers an excellent opportunity to gain experience in business analysis, data analysis and innovation strategies.
The team will organize ideation events through multiple format, targeting a variety of audience and manage communication around innovation over different channels, both internal or external. As a member of the technology department, part of the tasks are to assess the feasibility of each idea, collaborate across all the board with IT experts, consolidate their conclusions and envisage multiple options for achieving our goals. You will present outcomes and recommendations to Asia Innovation board.
Functional Scope
· Requirements Gathering and Analysis
o Assist in gathering and documentation of requirements for various innovation ideas
o Involves brainstorming facilitation of meetings and workshops with stakeholders
o Analyze the pain points and transform insights into actionable requirements
· Reverse process re-engineering
o Conduct in-depth analyses of use cases to gain a comprehensive understanding of end-to-end workflows
o Bridge the gap between tasks performed in isolation by different teams, fostering collaboration and streamlining our processes
· Documentation and Reporting
o Create a well-structured document including reports, business cases and flow diagram
o Documents to provide a clear and comprehensive overview of innovation initiatives and expected outcomes
· Stakeholder Engagement and Collaboration
o Engage with a diverse group of stakeholders including both business users (Non IT) and ISAP (IT)
· Gather feedback, foster collaboration and ensure that innovation concepts align with the needs and expectation
· Presentation Skills
o Encourage to develop and enhance presentation and negotiation skills
o Opportunity to present findings, insights or project updates to innovation team in Asia and various levels of stakeholders
· Event Planning
o In addition to the core responsibilities, have the opportunity to participate in event planning relation to innovation workshops like Café Inno and Hackathon
Qualifications and Profile
Mandatory
· Student from a Business or IT School
· Interest in business analysis, stakeholder management, communication and presentation
Nice to have
· Exposure to data presentation visualization tools (Canva, Klaxoon, PowerPoint, Tableau)
· Event planning/ Project Management experience
Professional Skills and Mind-set
· Strong communication (written and verbal) and organizational skills
· Strong desire to keep abreast of emerging technologies
· Team player mindset
· Understanding and respect of cultural diversity
Education:
Pursuing or Completed Bachelor’s program in Computers Science/IT / Business or equivalent domain. Prefers 3rdor 4th year.
Please apply below link:
Official account of Jobstore.
Role Description:
The candidate is a 2nd LoD technology risk manager who is responsible for ensuring identification, assessment, and mitigation of technology-related risks and reporting independently risks, concerns and impact to Credit Agricole CIB SGP management via the SGP ORM channel. This involves collaborating closely with the IT application and infrastructure; Information Security stakeholders to address IT risk challenges (technology risk management framework, risk & control self-assessment) and strengthen risk culture across organization.
Job Description:
Qualifications
1. University degree in information technology, computer science, or a related field
2. Open to change as the team continually adopts strategy to meet evolving regulatory and controls landscape.
3. Strong interpersonal, collaborative, and influencing skills required to drive active and robust stakeholder engagement.
4. Good integrity, motivated and able to provide independent opinion to functional line
5. Good understanding of regulatory requirements, such as MAS Technology Risk Management, Outsourcing and Notice 644, 655, 658, etc.
6. At least 10 year of experience inIT domains and IT risk assessments & controls (including RCSA), and exposure to internal & external audits including regulatory inspectionsKnowledge of the banking industry is a plus.
7. Autonomous, delivery focused and able to work in a fast-paced environment and tight deadlines without compromising attention to details whilst being capable of elaborating synthesis.
8. Hands-on experience in the following infrastructure technology, would be desirable: servers platform, middleware technologies, micro services, virtualization, network, and database
9. Strong knowledge of IT security principles, best practices, and controls
10. Practitioner and holder of IT risk certification, such as CISSP, CISA, or CRISC is a requirement
11. Candidate is required to liaise with French speaking stakeholders. Knowledge of French is essential.
Official account of Jobstore.
Internship (July to December 2024) Innovations APAC
Who we are
Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets.
Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by:
- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
- Providing premium In-house Banking applications,
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
Position
In a challenging and multicultural environment, we seek for a motivated intern to join our Innovations APAC team.
This is an exciting opportunity for a talented team-player to join a geo dispersed team operating from China, Hong Kong SAR, Japan and Singapore which is responsible for the success of the innovation initiative launched with the ambition of fostering business development ,improving client experience and service quality.
Responsibilities
The Innovations APAC intern will play a vital role in supporting CACIB’s innovation initiatives. This internship offers an excellent opportunity to gain experience in business analysis, data analysis and innovation strategies.
The team will organize ideation events through multiple format, targeting a variety of audience and manage communication around innovation over different channels, both internal or external. As a member of the technology department, part of the tasks are to assess the feasibility of each idea, collaborate across all the board with IT experts, consolidate their conclusions and envisage multiple options for achieving our goals. You will present outcomes and recommendations to Asia Innovation board.
Functional Scope
· Requirements Gathering and Analysis
o Assist in gathering and documentation of requirements for various innovation ideas
o Involves brainstorming facilitation of meetings and workshops with stakeholders
o Analyze the pain points and transform insights into actionable requirements
· Reverse process re-engineering
o Conduct in-depth analyses of use cases to gain a comprehensive understanding of end-to-end workflows
o Bridge the gap between tasks performed in isolation by different teams, fostering collaboration and streamlining our processes
· Documentation and Reporting
o Create a well-structured document including reports, business cases and flow diagram
o Documents to provide a clear and comprehensive overview of innovation initiatives and expected outcomes
· Stakeholder Engagement and Collaboration
o Engage with a diverse group of stakeholders including both business users (Non IT) and ISAP (IT)
· Gather feedback, foster collaboration and ensure that innovation concepts align with the needs and expectation
· Presentation Skills
o Encourage to develop and enhance presentation and negotiation skills
o Opportunity to present findings, insights or project updates to innovation team in Asia and various levels of stakeholders
· Event Planning
o In addition to the core responsibilities, have the opportunity to participate in event planning relation to innovation workshops like Café Inno and Hackathon
Qualifications and Profile
Mandatory
· Student from a Business or IT School
· Interest in business analysis, stakeholder management, communication and presentation
Nice to have
· Exposure to data presentation visualization tools (Canva, Klaxoon, PowerPoint, Tableau)
· Event planning/ Project Management experience
Professional Skills and Mind-set
· Strong communication (written and verbal) and organizational skills
· Strong desire to keep abreast of emerging technologies
· Team player mindset
· Understanding and respect of cultural diversity
Education:
Please apply below link:
Official account of Jobstore.
Summary of the position:
Main responsibilities:
Legal and Regulatory Responsibilities:
Knowledge & Experience:
Official account of Jobstore.
Summary of the position:
This role is a key member of the HR team and reports directly to the Head of HR. The candidate should have proven end-to-end HR experience, ideally in Financial Services industry.
Main responsibilities:
Legal and Regulatory Responsibilities:
Knowledge & Experience:
Official account of Jobstore.
Java Full Stack Software Engineer Internship
The company
Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets.
Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 countries by:
- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
- Providing premium In-house Banking applications,
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
The Team
Referential IT Section in charge of the KYC & Counterparties Referential applications of Crédit Agricole CIB.
The team handles the development of transversal and international projects.
The Project
KIWIS application is our company’s KYC application. As part of the onboarding and periodic review processes for new clients, our users are (among many other data) uploading various documents in our application. This process exist for many years and need to be improved on both technical aspect and add new features.
We aim at creating an in-house solution that will allow feature such as:
- Host securely hundred of thousands of documents
- Allow to upload/download documents via S3 bucket / Kafka
- Ensure proper confidentiality of the documents with profile management
- Multi-criteria search
This is a end to end project, from analysis of existing solution and the challenges faced with it ; to the production deployment of the new solution.
The Role
Responsibilities
The position requires autonomy and reliability in performing duties while maintaining close communication with rest of project/support team.
Technical environment
Qualifications
Education
Please apply via below link:
https://app.jobvite.com/j?cj=oXZxsfwF&s=URL
Official account of Jobstore.
Role Description:
The candidate is a 2nd LoD technology risk manager who is responsible for ensuring identification, assessment, and mitigation of technology-related risks and reporting independently risks, concerns and impact to Credit Agricole CIB SGP management via the SGP ORM channel. This involves collaborating closely with the IT application and infrastructure; Information Security stakeholders to address IT risk challenges (technology risk management framework, risk & control self-assessment) and strengthen risk culture across organization.
Job Description:
Qualifications
1. University degree in information technology, computer science, or a related field
2. Open to change as the team continually adopts strategy to meet evolving regulatory and controls landscape.
3. Strong interpersonal, collaborative, and influencing skills required to drive active and robust stakeholder engagement.
4. Good integrity, motivated and able to provide independent opinion to functional line
5. Good understanding of regulatory requirements, such as MAS Technology Risk Management, Outsourcing and Notice 644, 655, 658, etc.
6. At least 10 year of experience inIT domains and IT risk assessments & controls (including RCSA), and exposure to internal & external audits including regulatory inspectionsKnowledge of the banking industry is a plus.
7. Autonomous, delivery focused and able to work in a fast-paced environment and tight deadlines without compromising attention to details whilst being capable of elaborating synthesis.
8. Hands-on experience in the following infrastructure technology, would be desirable: servers platform, middleware technologies, micro services, virtualization, network, and database
9. Strong knowledge of IT security principles, best practices, and controls
10. Practitioner and holder of IT risk certification, such as CISSP, CISA, or CRISC is a requirement
Official account of Jobstore.
Position
In a challenging and multicultural environment, we seek a Java Developer to join our Core Banking IT department which is in charge of developing and maintaining the International Back Office Cash Management System of CACIB. This information system is deployed in 25 business units all around the world. The system has multiple modules to manage reference data, commercial back office functions (payments, remittances, loans, deposits, guarantees, letters of credit …), accounting, management control and credit risk monitoring. The system caters to local regulatory reporting needs and head office reporting, based on a data warehouse.
The candidate will work to implement new solution for the cash management system of the bank, working in a team with BA, PM, tech Lead and co-developers.
Main responsibilities
· Study, evaluate, understand and provide feedback on functional specifications.
· Develop solutions following defined standards and high quality
· Provide detailed estimation for development of solutions
· Implement solutions using TDD
· Perform non-functional testing
· Perform design and code review for other team members
· Prepare documentation for design and implementation
· Enable and support functional and user acceptance testing
· Support applications in production - analyze and resolve issues as they arise
Qualifications and Profile
We have multiple positions for Java developers with junior, intermediate and senior profiles. At least 5 years in Java/J2EE development.
Technical skills
Project methodology
Other Professional Skills and Mind-set
Official account of Jobstore.
Position
In a challenging and multicultural environment, we seek for a Business analyst/tester to join our Core Banking IT department in charge of the development and maintenance of the International Core Banking System of Credit Agricole CIB. This information system is deployed in 25 business units all around the world. The system has multiple modules to manage reference data, commercial back office functions (payments, remittances, loans, deposits, guarantees, letters of credit …), accounting, management control and credit risk monitoring. The system caters to local regulatory reporting needs and head office reporting, based on a data warehouse.
The candidate will be in charge of understanding the requirements and to test the payment system of the bank which is Global Pay Plus – Sevice Platform (GPP-SP) from Finastra (previously D&H). The role will focus primarily on testing the various evolutions of the in-house solution together with the payment engine (GPP-SP).
Main responsibilities
As a Functional Tester:
· Handle the core banking system’s and payment system’s various test phases : regression tests, integration tests, functional tests, test automation
· Good Knowledge and working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.
· Define functional test scenarios for core banking and payment systems
· Overall responsible for ensuring User acceptance testing for all the streams.
· Maintain up to date test libraries (test scenarios, test cases)
· Working with SIT & UAT Testing Team, reviewing, testing scenarios, test cases and helping developers and testers in clearing their doubts about the requirements etc.
· Recording defects utilizing defect tracking tool with priority and severity and alert the management
· Manage planning, communicate with stakeholders
· Prepare regular reports on test results
· Supporting the business users for User Acceptance Testing
· Supporting Operations team / Business Users team to complete the testing
· Managing testing at times when required and found the issues / testing not closing or moving as expected
· Lead Defect Management related actives
Qualifications and Profile
The position requires a minimum of 3 years relevant business analyst/tester experience with Payment systems and Core Banking applications.
Functional
· Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA and SWIFT. Hands-on experience with such data mapping and testing.
· Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.
· Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.
· Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications
· Experience in following areas is a plus: Retail Banking, Wholesale & Corporate Banking, Corporate commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, ACH, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO) & Trade Finance
Technical
· Hands on experience on testing methodologies
· Working knowledge of ALM/QC/JIRA
Other Professional Skills and Mindset
· Work on complex systems and a challenging international work environment
· Knowledge of all phases of IT system development and implementation life cycle
· Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
· Strong analytic skills
· Capable to effectively interact with multiple stakeholders
· Strives to deliver the solution in the most effective and timely manner
· Proactive with excellent verbal and written communication skills in English
· Team spirit - Like explain and share knowledge
· Hands on and versatile
· As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role.
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Role requirements
Official account of Jobstore.
Who we are
Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 12th largest bank by total assets.
· Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:
- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
- Providing premium In-house Banking applications,
· This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
· We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
Position
Overview:
This position is for the new CACIB Loan strategic program, named LOANSCAPE. It is multiyear program. The program targets to:
· Build a new platform to interconnect investors, lenders and clients on syndicated markets
· Build a digital platform for CACIB clients and investors
· Manage large lender pool deal, different loan format, institutional investors and multi-product
· Increasing agility lead by more focused and structured transactions
· Implement solution aligned with regulatory requirements (Basel IV, IFRS 9).
The solutions are built in Paris and in Singapore.
In a challenging and multicultural environment, we seek a Business Analyst to join our Core Banking IT department which is in charge of developing and maintaining the International Back Office Cash Management System of CACIB. The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of the IT project and support teams as well as the ability to work on multiple projects concurrently. The candidate will need to develop a good understanding of both IT systems and business processes.
Main responsibilities
· Work with business user to draft and finalize requirements
· Analyse and document existing business processes and operating models and provide solutions w.r.t. target architecture considering specific future business needs.
· Design solutions and write functional specifications and solutions in collaboration with technical IT specialists.
· Testing the developed applications and follow up on fixes.
· Ensure delivery of fully tested products/features on-time and with quality up to production.
· Maintain up-to-date required quality documentations & train end-users.
· Provide support to test, diagnose and resolve application issues.
· The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project teams located in Paris. The candidate will need to have and keep developing a good understanding of both IT systems and business processes.
Qualifications and Profile
This position requires around 6 years of relevant experiences in corporate financing domain with focus on designing and delivering IT solutions.
Mandatory skills:
· Holding a diploma/degree in accounting, finance or IT.
· Excellent knowledge of corporate & investment banking and different financial products including but not limited to Syndications, Participations, Commercial Loans, LC, Guarantees, Discounting, Factoring etc.
· Experience in all phases of the IT system development life cycle like design, implementation, testing, deployment and support.
· Experience working in Agile development methodology.
· Hands-on experience with BDD framework and UML.
· Comfortable working with SQL database queries.
· Experience with Microsoft Office tools.
Advantages:
· Any certification for Business Analysts e.g. ECBA, CBAP, PBA etc.
· Any experience in project management or in a functional lead role
Other Professional Skills and Mindset
· Solid analytical and problem solving abilities
· Very good organization skill with attention to details
· Willing to work on new topics and to collectively propose innovative solutions.
· Proactive with team player mindset
· Hands on and versatile with capability to effectively interact with technical team
· Proficiency in application project management
· Strives to deliver the solution in the most effective and timely manner
· Excellent verbal and written communication skills in English
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Main responsibilities
· Executing Business Analysis & software testing best practices and Engagement of
Stakeholders across Front-to-Back functions.
· Responsible for all analysis of functional requirements arising from the requirements
of business stakeholders, business users and technology.
· Multi-tasking: Work in Agile – Scrum environment as a BA & QA. Should be able to
refine/groom future stories & perform BA tests within the sprint time-box.
· Managing the requirements and provide design options for the solutions available
and guide the team.
· Evaluation of alternative IT solutions and provide appropriate recommendations.
· Provide Payments domain expertise to help define a viable business solution,
working with the key business sponsors.
· Ensuring that the services delivered conforms with, and contributes to the
development of the business strategy.
· Assess the impacts on the project plans resulting from change
requests, adhoc projects, or technology issues.
· Coordinating with various users groups and interface teams and getting them on
board as interface services for various financial services.
· Managing stakeholders, risks, issues, quality, and project controls.
· Work closely with the technical implementation team in bridging the gap from
translating functional to technical details
· Involve in QA activities when needed.
· Provide functional Guidance to the Team, working closely with developers/Tech
Leads for assisting in resolution of queries
Professional Skills and Qualifications
The position requires a minimum of 4 years of relevant business analyst experience
with banking IT systems (Payment systems and Core Banking applications)
Key Functional Skills
· Experience of working on Instant Payment-Europe region or any similar Real time
payment processing system or Payment Engine. – Must Have
· End-to-End payments system knowledge with detailed insights on payment file
format ISO20022 (SEPA) and SWIFT. Experience with payments field/value mapping
and validations. – Must Have
· Hands on experience on payment systems and exposure to Payments Hub,
Clearing and Settlement, Automated clearing house programs and channels. – Must
Have
· Extensive knowledge on payment life-cycle (Client <> Clearing) for High Value,
Mass & Bulk payments and Instant Payments. Also, experience on handling R-Msgs. –
Must Have
· Proficient in User Acceptance Testing (UAT), Functional & System Integration
testing of banking and financial applications. – Must have
· Break SFD & EPIC into developable stories for developers by creating linkage &
traceability of requirements. – Must have
· Should have high experience in creating Cucumber test cases (gherkin) & working
with developers in Behavior Driven Development (BDD). – Good to have
· Functional automation of Test cases using SOAP UI / Selenium and other
automation tools – good to have
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Our organization
Within the IT & Operations division, the department Digital Excellence Center (DEC) in Singapore is strong of 150 staff. Our centers of excellence have established a recognized know-how on process digitalization and data analytics while our expertize on artificial intelligence is growing.
Every day, we work jointly with domain IT teams or directly with business stakeholders on digitalization of their processes and leveraging on their data while, in the background, we design, build and frame the next generation of shared services.
We strive at organizing ourselves as agile units that leverage on sound know-how and reusable assets for addressing needs of our internal partners effectively.
We value teamwork, collaboration across the board and partnership with our business - we measure our successes through the successes of our clients.
Position
In a challenging and multicultural environment, we seek a Support Analyst to join our ISAP/GIT/DEC – Digital Excellence Center.
The ideal candidate should possess a strong background in IT support, excellent problem-solving skills, and a proactive attitude. The candidate should exibit good verbal and writing communication skills for efficient and smooth interatin with other team members in both Singapore and Paris hubs. In addition, need to have interest in learning new technologies and software factory tools supported by the team such as datawarehouse, AI, DevOps tools, etc.
The position requires autonomy and reliability in performing duties while maintaining good communication with the rest of the Global IT ecosystem as well as the ability to work on multiple projects concurrently.
Qualifications and Profile
Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.
This position requires a minimum of 2+ years of experience in supporting or developing application.
Main responsibilities:
- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
- Communication with end-users via phone, chat, email, and/or a support ticketing.
- Analyze and manage incidents/problems/requests coming from users.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
- Readressing the issue towards L3 application or infrastructure teams.
- Supervise and monitor daily and monthly jobs.
- Handle user request by working closely with project, infrastructure and production teams
- Process and issue daily, weekly and monthly reporting on data and tickets
- Able to work in shifting schedules (ASIA and EMEA)
Mandatory:
- Possesses strong analytical, logical and problem solving skills
- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)
- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
- Possesses strong written and verbal communication skills in English.
- Strong perseverance, diligence towards attaining goals and effective time management
- Self-motivated, flexible and an excellent team player
- Understanding and respect of cultural diversity
- Ability to multi-task and work independently with minimal supervision
- Understand concepts of IT Production environment and deployment process
Nice to Have
- Experience working in the financial industry or a similarly regulated environment.
- Additional certification in ITIL, sybersecurity
- Programing or scripting slikkls for automation purpose.
Other Professional Skills and Mind-set
- Strong communication (written, and verbal) in English is a must.
- Proactive style of working, organizational skills.
- Strong analytical and problem solving skills.
- Ability to multi-task and work independently with minimal supervision.
- Team player mindset.
- Understanding and respect of cultural diversity.
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