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Position
In a challenging and multicultural environment, we seek a Java Developer to join our Core Banking IT department which is in charge of developing and maintaining the International Back Office Cash Management System of CACIB. This information system is deployed in 25 business units all around the world. The system has multiple modules to manage reference data, commercial back office functions (payments, remittances, loans, deposits, guarantees, letters of credit …), accounting, management control and credit risk monitoring. The system caters to local regulatory reporting needs and head office reporting, based on a data warehouse.
The candidate will work to implement new solution for the cash management system of the bank, working in a team with BA, PM, tech Lead and co-developers.
Main responsibilities
· Study, evaluate, understand and provide feedback on functional specifications.
· Develop solutions following defined standards and high quality
· Provide detailed estimation for development of solutions
· Implement solutions using TDD
· Perform non-functional testing
· Perform design and code review for other team members
· Prepare documentation for design and implementation
· Enable and support functional and user acceptance testing
· Support applications in production - analyze and resolve issues as they arise
Qualifications and Profile
We have multiple positions for Java developers with junior, intermediate and senior profiles. At least 5 years in Java/J2EE development.
Technical skills
Project methodology
Other Professional Skills and Mind-set
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Position
In a challenging and multicultural environment, we seek for a Business analyst/tester to join our Core Banking IT department in charge of the development and maintenance of the International Core Banking System of Credit Agricole CIB. This information system is deployed in 25 business units all around the world. The system has multiple modules to manage reference data, commercial back office functions (payments, remittances, loans, deposits, guarantees, letters of credit …), accounting, management control and credit risk monitoring. The system caters to local regulatory reporting needs and head office reporting, based on a data warehouse.
The candidate will be in charge of understanding the requirements and to test the payment system of the bank which is Global Pay Plus – Sevice Platform (GPP-SP) from Finastra (previously D&H). The role will focus primarily on testing the various evolutions of the in-house solution together with the payment engine (GPP-SP).
Main responsibilities
As a Functional Tester:
· Handle the core banking system’s and payment system’s various test phases : regression tests, integration tests, functional tests, test automation
· Good Knowledge and working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.
· Define functional test scenarios for core banking and payment systems
· Overall responsible for ensuring User acceptance testing for all the streams.
· Maintain up to date test libraries (test scenarios, test cases)
· Working with SIT & UAT Testing Team, reviewing, testing scenarios, test cases and helping developers and testers in clearing their doubts about the requirements etc.
· Recording defects utilizing defect tracking tool with priority and severity and alert the management
· Manage planning, communicate with stakeholders
· Prepare regular reports on test results
· Supporting the business users for User Acceptance Testing
· Supporting Operations team / Business Users team to complete the testing
· Managing testing at times when required and found the issues / testing not closing or moving as expected
· Lead Defect Management related actives
Qualifications and Profile
The position requires a minimum of 3 years relevant business analyst/tester experience with Payment systems and Core Banking applications.
Functional
· Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA and SWIFT. Hands-on experience with such data mapping and testing.
· Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.
· Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.
· Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications
· Experience in following areas is a plus: Retail Banking, Wholesale & Corporate Banking, Corporate commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, ACH, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO) & Trade Finance
Technical
· Hands on experience on testing methodologies
· Working knowledge of ALM/QC/JIRA
Other Professional Skills and Mindset
· Work on complex systems and a challenging international work environment
· Knowledge of all phases of IT system development and implementation life cycle
· Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
· Strong analytic skills
· Capable to effectively interact with multiple stakeholders
· Strives to deliver the solution in the most effective and timely manner
· Proactive with excellent verbal and written communication skills in English
· Team spirit - Like explain and share knowledge
· Hands on and versatile
· As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role.
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Role requirements
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Who we are
Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 12th largest bank by total assets.
· Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:
- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
- Providing premium In-house Banking applications,
· This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
· We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
Position
Overview:
This position is for the new CACIB Loan strategic program, named LOANSCAPE. It is multiyear program. The program targets to:
· Build a new platform to interconnect investors, lenders and clients on syndicated markets
· Build a digital platform for CACIB clients and investors
· Manage large lender pool deal, different loan format, institutional investors and multi-product
· Increasing agility lead by more focused and structured transactions
· Implement solution aligned with regulatory requirements (Basel IV, IFRS 9).
The solutions are built in Paris and in Singapore.
In a challenging and multicultural environment, we seek a Business Analyst to join our Core Banking IT department which is in charge of developing and maintaining the International Back Office Cash Management System of CACIB. The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of the IT project and support teams as well as the ability to work on multiple projects concurrently. The candidate will need to develop a good understanding of both IT systems and business processes.
Main responsibilities
· Work with business user to draft and finalize requirements
· Analyse and document existing business processes and operating models and provide solutions w.r.t. target architecture considering specific future business needs.
· Design solutions and write functional specifications and solutions in collaboration with technical IT specialists.
· Testing the developed applications and follow up on fixes.
· Ensure delivery of fully tested products/features on-time and with quality up to production.
· Maintain up-to-date required quality documentations & train end-users.
· Provide support to test, diagnose and resolve application issues.
· The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project teams located in Paris. The candidate will need to have and keep developing a good understanding of both IT systems and business processes.
Qualifications and Profile
This position requires around 6 years of relevant experiences in corporate financing domain with focus on designing and delivering IT solutions.
Mandatory skills:
· Holding a diploma/degree in accounting, finance or IT.
· Excellent knowledge of corporate & investment banking and different financial products including but not limited to Syndications, Participations, Commercial Loans, LC, Guarantees, Discounting, Factoring etc.
· Experience in all phases of the IT system development life cycle like design, implementation, testing, deployment and support.
· Experience working in Agile development methodology.
· Hands-on experience with BDD framework and UML.
· Comfortable working with SQL database queries.
· Experience with Microsoft Office tools.
Advantages:
· Any certification for Business Analysts e.g. ECBA, CBAP, PBA etc.
· Any experience in project management or in a functional lead role
Other Professional Skills and Mindset
· Solid analytical and problem solving abilities
· Very good organization skill with attention to details
· Willing to work on new topics and to collectively propose innovative solutions.
· Proactive with team player mindset
· Hands on and versatile with capability to effectively interact with technical team
· Proficiency in application project management
· Strives to deliver the solution in the most effective and timely manner
· Excellent verbal and written communication skills in English
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Main responsibilities
· Executing Business Analysis & software testing best practices and Engagement of
Stakeholders across Front-to-Back functions.
· Responsible for all analysis of functional requirements arising from the requirements
of business stakeholders, business users and technology.
· Multi-tasking: Work in Agile – Scrum environment as a BA & QA. Should be able to
refine/groom future stories & perform BA tests within the sprint time-box.
· Managing the requirements and provide design options for the solutions available
and guide the team.
· Evaluation of alternative IT solutions and provide appropriate recommendations.
· Provide Payments domain expertise to help define a viable business solution,
working with the key business sponsors.
· Ensuring that the services delivered conforms with, and contributes to the
development of the business strategy.
· Assess the impacts on the project plans resulting from change
requests, adhoc projects, or technology issues.
· Coordinating with various users groups and interface teams and getting them on
board as interface services for various financial services.
· Managing stakeholders, risks, issues, quality, and project controls.
· Work closely with the technical implementation team in bridging the gap from
translating functional to technical details
· Involve in QA activities when needed.
· Provide functional Guidance to the Team, working closely with developers/Tech
Leads for assisting in resolution of queries
Professional Skills and Qualifications
The position requires a minimum of 4 years of relevant business analyst experience
with banking IT systems (Payment systems and Core Banking applications)
Key Functional Skills
· Experience of working on Instant Payment-Europe region or any similar Real time
payment processing system or Payment Engine. – Must Have
· End-to-End payments system knowledge with detailed insights on payment file
format ISO20022 (SEPA) and SWIFT. Experience with payments field/value mapping
and validations. – Must Have
· Hands on experience on payment systems and exposure to Payments Hub,
Clearing and Settlement, Automated clearing house programs and channels. – Must
Have
· Extensive knowledge on payment life-cycle (Client <> Clearing) for High Value,
Mass & Bulk payments and Instant Payments. Also, experience on handling R-Msgs. –
Must Have
· Proficient in User Acceptance Testing (UAT), Functional & System Integration
testing of banking and financial applications. – Must have
· Break SFD & EPIC into developable stories for developers by creating linkage &
traceability of requirements. – Must have
· Should have high experience in creating Cucumber test cases (gherkin) & working
with developers in Behavior Driven Development (BDD). – Good to have
· Functional automation of Test cases using SOAP UI / Selenium and other
automation tools – good to have
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Our organization
Within the IT & Operations division, the department Digital Excellence Center (DEC) in Singapore is strong of 150 staff. Our centers of excellence have established a recognized know-how on process digitalization and data analytics while our expertize on artificial intelligence is growing.
Every day, we work jointly with domain IT teams or directly with business stakeholders on digitalization of their processes and leveraging on their data while, in the background, we design, build and frame the next generation of shared services.
We strive at organizing ourselves as agile units that leverage on sound know-how and reusable assets for addressing needs of our internal partners effectively.
We value teamwork, collaboration across the board and partnership with our business - we measure our successes through the successes of our clients.
Position
In a challenging and multicultural environment, we seek a Support Analyst to join our ISAP/GIT/DEC – Digital Excellence Center.
The ideal candidate should possess a strong background in IT support, excellent problem-solving skills, and a proactive attitude. The candidate should exibit good verbal and writing communication skills for efficient and smooth interatin with other team members in both Singapore and Paris hubs. In addition, need to have interest in learning new technologies and software factory tools supported by the team such as datawarehouse, AI, DevOps tools, etc.
The position requires autonomy and reliability in performing duties while maintaining good communication with the rest of the Global IT ecosystem as well as the ability to work on multiple projects concurrently.
Qualifications and Profile
Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.
This position requires a minimum of 2+ years of experience in supporting or developing application.
Main responsibilities:
- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
- Communication with end-users via phone, chat, email, and/or a support ticketing.
- Analyze and manage incidents/problems/requests coming from users.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
- Readressing the issue towards L3 application or infrastructure teams.
- Supervise and monitor daily and monthly jobs.
- Handle user request by working closely with project, infrastructure and production teams
- Process and issue daily, weekly and monthly reporting on data and tickets
- Able to work in shifting schedules (ASIA and EMEA)
Mandatory:
- Possesses strong analytical, logical and problem solving skills
- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)
- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
- Possesses strong written and verbal communication skills in English.
- Strong perseverance, diligence towards attaining goals and effective time management
- Self-motivated, flexible and an excellent team player
- Understanding and respect of cultural diversity
- Ability to multi-task and work independently with minimal supervision
- Understand concepts of IT Production environment and deployment process
Nice to Have
- Experience working in the financial industry or a similarly regulated environment.
- Additional certification in ITIL, sybersecurity
- Programing or scripting slikkls for automation purpose.
Other Professional Skills and Mind-set
- Strong communication (written, and verbal) in English is a must.
- Proactive style of working, organizational skills.
- Strong analytical and problem solving skills.
- Ability to multi-task and work independently with minimal supervision.
- Team player mindset.
- Understanding and respect of cultural diversity.
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Who we are
Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.
Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:
· Envisioning and preparing the Bank’s futures information systems
· Partnering and supporting core banking flagships and transverse areas in their large scale development projects
· Providing premium In-house Banking applications
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
Position
Data Security Expert- Data Security and Endpoint Security
Data Security Expert is a technical expert role within the Data Security Services team and will be responsible for managing, administration and supporting the Data Security and Endpoint Security technologies for the bank.
Person will be the technical point of contact for the Run team and the related activities to data security and will be the last level of escalation for the Security specialists in the team. He/She is also responsible for the technical transition and validation of Security services from other regions to Singapore. He/She will be involved in projects and POC’s that may involve security services. He/She works with continuous improvement principles. He/She is equivalent to the Subject Matter Expert on the technologies within data security.
Data Security Services team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France and UK) and Asia remotely from Singapore. France infrastructure represents approximately 80% of the worldwide production activities of CA-CIB in Singapore.
Team works in Europe time zones and this role will be aligned primarily to Paris working hours. Flexible rotations are followed based on the nature of duties.
The operational support of the team covers the following technical scope:
Detailed Job Responsibilities
The Expert has a wide spectrum of responsibilities and actions. Person will be responsible for following (but not limited to) responsibilities in day-to-day work:
As the Expert of the team, he/she:
As the Expert of his/her scope of activity, he/she:
Work Schedule
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Main responsibilities
L2 engineer has a wide spectrum of responsibilities and actions.
He/She will be a technical RUN L2 engineer for workstations support in ASIA. As such, he/she will provide support and act as the L2 engineer for all production support activities within the EUC (End User Computing) team in Singapore. He/She is accountable for the overall health and stability of the technical environment within his/her scope. He/She has to effectively work with technical peers such as L1 & L3 engineers, experts and project teams on day today activities and projects. He/She will have control over the scope of technical activities, develop best practices, share knowledge.
As an experienced professional for Workstation, he/she:
· supports on all escalated incidents from L1
· Tasks and alert management
· Change management – Preparation of roadmaps, execution of RFC
is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations
Perform health checks as defined and take respective actions
Responsible for service request, change, escalated incidents and other tasks
As a member of ISAP/ITS, he/she:
facilitates collaboration and spread of information from and to the team,
participates to the department’s activities including brainstorming, team building and other team or transversal actions,
fosters innovation mindset,
contributes to ISAP/ITS global branding and communication
focus on automation and optimum use of the team to improve efficiency
Job specific environment and/or organization
· English langage
· Working hours will primarily match ASIA business
· On-call support will be expected on a rotational basis
Qualifications and Profile
· Minimum 3~10 years of experience supporting windows workstations, preferably in financial sector.
· Experience on technical solution troubleshoot workstations incidents
· In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience, strong understanding of network concepts and Active Directory.
· Mind-set for innovation to improve end users experience.
· In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
· Ability to communicate in a highly professional manner with users, internal, and external partners
· Customer service oriented, able to work in a dynamic and fast paced environment
· Excellent communication, interpersonal and troubleshooting skills
· Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
· Installing and configuring computer hardware PC/Laptops preferably HP/Dell exposure.
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Who we are
Crédit Agricole Corporate and Investment Banking (Credit Agricole-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets.
Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by:
- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
- Providing premium In-house Banking applications.
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
Summary of Position
In a challenging and multicultural environment, we seek a senior ITSM Manager to join the control tower section.
• The ITSM Manager is assigned to lead and improve the Incident, Problem, Configuration and Service Quality of IT Production Services in the bank. A key component of this role is to ensure consistency and control over the management of major processes.
• The ITSM Manager has overall responsibility for enforcing proper execution of the process.
• He is accountable for the process improvements and training of teams. He is also responsible to identify gaps in the process and engage all the Service Operations teams for improvements.
• ITSM Manager is also responsible for creation of periodic and on-demand reports for the senior management.
Main Responsibilities
Incident Management
• End to end ownership of the Major Incident with the aim to minimize the time to restore.
• Ensure the IM team coordinates with all support engineers involved in the troubleshooting with the possibility to involve other support groups.
• Ensure a systematic process is followed for all Major Incidents from opening to closure.
• Ensure that Incident Managers assess Incident complexity and decide to apply the Crisis Management process if required: trigger and liaise with the Crisis Manager to manage communication with and escalation to Executive management.
• Track incident progress to resolution and responsible for communicating progress to higher management and transverse relevant teams. Prepare clear and concise comms and publish them based on the priority of the incident.
• Facilitate exchanges between the relevant support staff through setting up ad-hoc Conference Bridge / Business Chat groups and / or direct contacts. In particular, ensure diagnosis, action plans and key initiatives are shared with the relevant parties across technical towers and geographies.
• Drive discussions to a pragmatic outcome in a reasonable timeframe in order to ensure the key decisions are taken on time or escalated to higher management. As a last resort, responsible for choosing between resolution solutions, or escalating in case of disagreement between technical teams and after assessing all impacts with relevant stakeholders (Experts, Managers and / or Business line IT)
• Ensure consistency of the incident documentation / references across all systems.
Problem Management
• Ensure that the Problem Manager plays a pivotal role in building a problem management procedure for the support teams to follow.
• Ensure that there is a clearly defined RACI, different root cause investigation methodologies are promoted and support teams are trained on the problem management process & procedures
• Enforce proper execution of the process
• Oversee all the KPIs and have management meetings to review opportunities for improvement.
• Provide recommendations for process development, monitoring reports and performance measurements
• Coach teams on analytical and systematic approach to problem solving.
Configuration Management
• Ensure administration and execution of the configuration management process and ensuring CMDB data integrity.
• Ensure that the Configuration Analyst is working closely with other technology teams to define, update, and monitor Configuration Items (CIs)
• Leverage business knowledge and technical expertise to participate in business process improvements and engage in demonstrations, present value propositions, and proof of concepts
• Oversees configuration audits on a regular basis, identifying records with incorrect or outdated information, and coordinating with CI owners to remediate data inaccuracies.
• Monitor health of the CMDB, recommending process, design, or operational updates to reduce time and cost requirements for CMDB upkeep and improve overall data quality
• Automation – Work with RUN/Build team to automate feeds and CI fields
Run Quality
• Work with different teams such as the Permanent Control to track and ensure an efficient implementation of General Inspection recommendations for internal and external audit
• Work with Permanent Control for Annual Risk Assessment
• Oversee and follow-up on Audit recommendations by collaborating with ISAP and relevant parties (CACIB, CAGIP and RPC teams)
• Ensure all flash card of cosmos are reviewed for accuracy with clear documentation of execution steps
• Ensure all transverse cosmos controls with Control Tower ownership are submitted on time with requisite evidence.
• Ensure team compliance to process through periodic audits (e.g. Change Management and Service Request) and facilitate team in identifying areas of improvement
• Ensure implementation and regular review of quality process and framework with ISAP Senior management
• Work with different teams to ensure that all documentation is up-to-date and validated by all parties
• Ensure evolution of Knowledge Management audit with periodic review with Service Managers
• Participate and represent ISAP in the Run/process review governance with Head office Paris.
• Facilitate team on usage of Knowledge Management wiki know-how
• In partnership with the Process Owners, ensure a good adherence with all ITSM Processes and with associated Service Level Agreements.
• Audit quality KPIs periodically to ensure compliance to policy and standards
• Ensure team compliance and mandatory participation for Quiz
• Support transformational activities and Service Improvement for ITIL processes in ServiceNow
• Understand and articulate in practical usage terms the relationship between Change, Incident, Problem and Request, in order to recommend workflows and service improvements across the processes
• Provide guidance and direction to RUN staff on day-to-day process support activities (e.g. Service Request and Change Management.)
• Ensure efficient and effective integration between assigned process areas and other related ITSM process areas (e.g. Service Request, Change, Configuration Management, etc.)
• Provide best-practice guidance to all teams around effective utilization of ITSM processes
• Ensure efficient usage of machine learning to identify trends and drive automation opportunities
• Data driven initiatives for automation of Service Requests
• Oversee and execute ITSM projects and related initiatives with little to no supervision
Skills sought
Soft Skills
• Leadership with ability to do efficient multitasking
• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process
• Client Oriented with Strong Relationship management with experience in IT Support and Service Management
• Reactivity and ability to solve problems by using different methods
• Ability to learn and adapt and to be proactive
• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)
• Ability to work under pressure
Requirement
• Infrastructure or Application support hands on experience of 8-10 years is mandatory
• Overall IT experience: 15 Years +
• Crisis Management
• IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow
• Having knowledge about monitoring tools and scheduling jobs would be plus
• Good understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, CTRL-M, MQ)
• Technologies and/or Applications background with ability to grasp impact and interdependencies
• Willing to work in a shift (between 8:30 am - 1 am SGT)
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Who we are
Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets.
Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by:
- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
- Providing premium In-house Banking applications,
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
Position
We are seeking a highly motivational and creative intern to join our DEC product management team as a Product and Visualization specialist. In this role, you will play a key part in participating to the elaboration of a product strategy, creating impactful presentations, dynamic dashboards and progress updates for our stakeholders. Additionally, you will utilize your knowledge of visualization tools to enhance our communication and reporting capabilities.
Responsibilities
Functional Scope
Qualifications and Profile
Mandatory
Nice to have
Professional Skills and Mind-set
Application Procedure
Interested applicants, please apply via this link:
Official account of Jobstore.
Who we are
Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets.
Our Singapore center is one of the 3 main IT Hubs for CA-CIB's worldwide business. We work daily with international branches located in 33 countries by:
- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
- Providing premium In-house Banking applications,
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
Position
In a challenging and multicultural environment, we seek for a motivated intern to join our Innovations APAC team.
This is an exciting opportunity for a talented team-player to join a geo dispersed team operating from China, Hong Kong SAR, Japan and Singapore which is responsible for the success of the innovation initiative launched with the ambition of fostering business development ,improving client experience and service quality.
Responsibilities
The Innovations APAC intern will play a vital role in supporting CACIB’s innovation initiatives. This internship offers an excellent opportunity to gain experience in business analysis, data analysis and innovation strategies.
The team will organize ideation events through multiple format, targeting a variety of audience and manage communication around innovation over different channels, both internal or external. As a member of the technology department, part of the tasks are to assess the feasibility of each idea, collaborate across all the board with IT experts, consolidate their conclusions and envisage multiple options for achieving our goals. You will present outcomes and recommendations to Asia Innovation board.
Functional Scope
Qualifications and Profile
Mandatory
Nice to have
Professional Skills and Mind-set
Application Procedure
Interested applicants, please apply via this link:
Official account of Jobstore.
Summary
The Service Lead is mainly focusing on ensuring the team is respecting the governance put in place with the client and that the level of service delivered to the client is as expected. He must have an excellent macro view of CA-CIB information system and good technical skills to be able to help during major incident resolution as well as promote and contribute to Continuous Improvement.
He/she is based in Singapore but works according to Paris windows of service, under the service manager of his business line.
Main Responsibilities
The Service Lead is accountable for:
• Performing all run activities in respect of CA-CIB process, ensuring:
– The team respects the SLA (changes, incidents, requests)
– Appropriate reaction, in line with the severity of an incident or escalation.
– ITS ITIL process is dully followed (change, incident, problem management).
• Handling escalation on actions from Production Engineers Level 3 (incident, request, change)
– Escalates to management if needed
– Check if Knowledge was shared within the team and perform filed sessions.
– Enable coordination with other team (AS, Infra, Network, Build….)
– Create PSS post major incident and when improvement topic requires it
• Continuous improvement of service provided by Production Engineer L2 / L3
– Enable and encourage Improvement spirit within the team by being a role model on that topics
– Ensure the team has proper time slots to make the ongoing improvement
– Promote automation / Innovation
• Managing knowledge in coordination with AS community in Paris and London
– Trains Production Engineers on transferred activities for his business line (production of the applications)
– Proactively liaise with third party teams to bring trainings, documents, sharing session with ‘his’ own team.
– Controls that Knowledge database is regularly updated
• Driving the most complex operations & ensures they are well prepared by Production Engineers (involvement on DRP test, WIP, major incidents etc…).
– Act as global coordinator during DRP / WIP / main events.
– Review of major releases roadmaps with the team
– Ensure post checks are documented, performed and report is shared
By delegation from the Service manager:
• Controls quality of the RUN activities for all applications of his Business Line
– Recurrent incident
– Respect of SLA
– Reports / Documentations are built with high quality
• Role model in term of mindset: CI and proactive enhancement
• Proposes initiatives to improve efficiency of production Engineer L2 and ensure a continuous ‘up skilling’ of L2
• Respect priorities and short/long term tasks given by Service Manager.
• Regular feedback with Service Manager are key role.
Skills sought:
Soft Skills
• Strong leadership abilities with ability to do efficient multitasking
• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process
• Client Oriented with Strong Relationship management.
• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)
• Coordination and decision taking capabilities during crisis situations.
• Ability to work under pressure
Experience
• Infrastructure or Application support hands on experience of 4-6 years’ mandatory
• IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow
• Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrlm)
• Technologies and/or Applications background with ability to grasp impact and interdependencies
Working Hours and Shift Organization:
• Service Lead is expected to work in shifted time to be able to be onsite at the time its clients (in Paris generally) are working. Expected timings would be 2pm to 11pm Sgp time
• Few times a year, Service Lead will be required to coordinate major events (DRP or other) on site during weekends.
• Service Lead might be escalated during non-office hours on his professional / personal phone.
Official account of Jobstore.
Who we are
Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 12th largest bank by total assets.
Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
Mission
As an intern, your mission is to become a valuable asset to our organization by:
During your internship, you will have the opportunity to:
Qualifications and Profile
Candidates should have:
The scope will be adapted depending on the situation and the progress of the trainee.
Application Procedure
Interested applicants, please apply via the link here:
Official account of Jobstore.
Who we are
Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 12th largest bank by total assets.
Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
Mission
As an intern, your mission is to become a valuable asset to our organization by:
During your internship, you will have the opportunity to:
Competencies and Skills
The scope will be adapted depending on the situation and the progress of the trainee.
Application Procedure
Interested applicants, please apply via the link below:
Official account of Jobstore.
Who we are
Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 12th largest bank by total assets.
Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:
This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.
Mission
As an intern, your mission is to become a valuable asset to our organization by:
During your internship, you will have the opportunity to:
Qualifications and Profile
Candidates should have:
Other Professional Skills and Mindset
The scope will be adapted depending on the situation and the progress of the trainee.
Application Procedure
Interested applicants, please apply via the link here:
Official account of Jobstore.