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Jobs in Singapore   »   Jobs in Shah Alam   »   Customer Service jobs   »   Customer Service Assistant

Customer Service Assistant

Shah Alam, Selangor, MY

Job Summary

To provide support in processing sales orders to existing customers and new customers, follow up with payment and liaise with relevant departments regarding sales matters. The position also requires post holder to enter sales order data into computer system and participate in any improvement plans that may be implemented by the Management from time to time.

Main Duties and Responsibilities

1.   Support indoor / outdoor Executive(s) and follow up sales enquiries and payment using appropriate methods.

2.   Responsible for processing inquiries, making quotes, relevant sales documents and data entry using computer system.

3.   To handle new / existing customers directly from time to time.

4.   Record sales activities according to systems and requirements.

5.   Coordinate with Delivery Department to ensure that orders are delivered according to customers’ requirements.

6.   Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

7.   Attend training and to develop relevant knowledge, techniques and skills.

8.   Assist in the implementation of Company’s marketing plan as needed.

9.   Liaise with Accounts Department and assist in following up with payment collection.

10. Adhere to all Company policies, procedures and business ethics codes and ensure that they are communicated and implemented.

11. Maintain existing and develop new customers through planned individual account support, and liaison with internal order-processing staff.

12. Liaise with other departments for stock availability, material sourcing, order completion and payment matters.

13. To support other colleagues as and when required by the Management.

14. Actively promotes Company’s products and services to customers.

15. Ensuring the promotion of customer focus throughout the organization.

Additional Information

The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the post holder.


1.   Ability to prioritise workload.

2.   Self-driven, results-oriented with a positive outlook.

3.   Mature, tolerant, determined and credible dealing with tough customers.

4.   Able to get on with others and a good team player.

5.   Familiar with MS Office, particularly Excel and Word.

6.   Positive and flexible approach to work.

7.   Accurate worker with attention to detail.

8.   Good time management.

9.   Ability to use initiative in appropriate manner and work without direct supervision.

10. Innovative approach to change.

11. Able to work independently.

Malaysia Citizen.
Can speak and understand English & Malaysia.
Can speak and understand Mandarin is a advantage.


GSH Insurance and GPA Insurance
Medical Benefit
Opportunity to claim corporate ladder in the future
Perfect Attendance Rewards
Training/Development and Certification

Yearly Bonus and Increment

Perks & Benefits

  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Free snacks / Happy hours
  • Medical insurance
  • Personal leave
  • Sabbatical leave
  • Open culture

Job Location
No. 11, Lorong Keluli 1B, Kawasan Perindustrian Bukit Raja Selatan, Seksyen 7, 40000 Shah Alam, Selangor
Click to view the location on Google maps

Company Overview

Leon Fuat Berhad ("Leon Fuat" or "Group") was founded in 1972 with the establishment of Leong Huat Trading & Co. We opened our doors to business with our initial business activity mainly involved in the trading of steel products. Throughout the years, we have established our name as a specialist in steel trading and processing through the incorporation of our companies, LF Hardware, LF Klang, Supreme Steelmakers and ASA Steel.

At Leon Fuat, we specialise in the business of trading and processing of steel products, with focus on flat and long steel products. Within our trading of steel products, we offer a wide portfolio comprising various steel materials, including carbon steel, stainless steel and alloy steel.

Our product offering can be further classified into two categories;

Flat steel products that consist of coils, plates, sheets as well as welded tubes and pipes and
Long steel products, which include items such as bars, rods, shafts, sections, angles as well as seamless tubes and pipes.

The Group is also involved in the processing of steel products, which is synergistic to our trading operations. We provide various value-added services in the form of cutting, levelling, shearing, profiling, bending, and finishing as well as production of expanded metal to meet specific requirements of our customers.

As part of our long-term business enhancement strategy, the Group has invested in the downstream production plant of welded steel pipe manufacturing located in Port Klang, Selangor, in order to cater for demands from existing customers and the general market. The plant houses machine with advanced pipe-forming technology, which can optimise the efficiency with minimal set up time required. The first phase of operations has begun in 2019 while the second phase development is in progress.

Since our incorporation, Leon Fuat Group has serviced a large customer base comprising manufacturers of metal products and components, fabricators of machinery, equipment and metal structures, companies within the building, construction and infrastructure industries, and hardware wholesalers and retailers, from local as well as overseas markets, namely Thailand, Singapore and Vietnam.

As at FY2019, we have more than 3,000 active customers, including customers who we have built strong working relationships with for over a decade.

Read more
Company Summary
Leon Fuat Metal Sdn Bhd
201-500 employees
Manufacturing / Production
Follow Leon Fuat Metal Sdn Bhd
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