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Jobs in Singapore   »   Jobs in Singapore   »   CRM Specialist @Telco Product (Loyalty Programme-APPs/Serve China market)

CRM Specialist @Telco Product (Loyalty Programme-APPs/Serve China market)

Singapore, Singapore, SG
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Company Industry: Electrical & Electronic, Telco
Location: Ubi Cres, Singapore
Working Hours: Normal Working hours
Salary: Open nego depend on experience's

Responsibilities

Develop and implement strategies that grow the customer base and drive sale & traffic, leveraging CRM, loyalty, and credit programs.
Manage the development of annual and seasonal plans that support the successful achievement of CRM and loyalty program in conjunction with business goals.
Provide analysis and budget of existing programmatic and membership materials as well as membership retention rates and opportunities for improvement.
Own the life cycle triggered email and mobile push notification program.
Instills focus on customer satisfaction and evaluate customer satisfaction by continuously improving services, processes, systems and collaborative capabilities through loyalty program.
Working with Commercial, Customer Service, Marketing and Operations to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
Participate in a variety of special projects as requested, including explorations of system or process improvements, new retention categories, and joint projects with Customer Service.
Working closely with all departments to ensure the CRM works effectively for all aspects of the company

Requirements

Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma/Bachelor’s Degree in Marketing or equivalent.
At least 5 (five) years of relevant experience, preferably in marketing/product management.
Tertiary qualification in Marketing/CRM experience, including customer loyalty and direct marketing programs.
Excellent knowledge of marketing and membership programs.
Independent, organized, self-motivated and result-oriented.
Strong analytical and problem-solving skills. Combined with a high level of initiative and ability to thrive in a fast-paced environment.

Perks & Benefits

  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Central location

Job Location
Ubi Cres
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Company Overview

ASK was established in 2005 as a consultation and recruitment firm. Over the years, we have grown alongside our clients over the year. At ASK, we believe in building a long-lasting partnership, and our aim is to always support our partners in their business. Actively listening to our clients’ needs is one of our fortes, and with that, we modify our strategies accordingly in order to assist them in achieving continuous success.

Our main service focuses on executive search, contract staffing, payroll management as well as expatriate services. ASK’s team has been trained to produce fast and reliable results.

ASK’s mission is to strive and provide the best service to our clients, and our years of experience has placed us strategically in key positions in the industry. Our consultants, have been trained on specialist knowledge based on industry, and are fully committed to providing the most effective and efficient services.

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Company Summary
ASK Resources
www.askresources.com.my
26-50 employees
Human Resources Management
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