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Jobs in Singapore   »   Jobs in Singapore   »   Information Technology jobs   »   Deskside Support Engineer

Deskside Support Engineer

Singapore

Responsibilites:

In charge of service desk and end user support for computers, mobile devices, software and applications.

  • Able to answer calls and ensure that incidents or usage request
  • To support Chinese version for both current and future releases of all supported software i,e OS, MS office and CAD etc.
  • To rectify simple faults such as cleaning of disk drives, jammed laser printers, virus scanning and removal, reconfigure the Desktop Computer setup such as BIOS and CMOS settings etc
  • To escalate issues relating to some in house software to appropriate parties
  • to support web/ cloud/ mobile based application (web browsers/ accessing internet & intranet)
  • Install/ uninstall system/ security patches, update system/ drivers 
  • Managing of hardware & software assets

Requirement:

  • Min Diploma in IT or at least 1 year of similar working experience
  • Experience in supporting Computer-Aided Design (CAD) and Engineering Application Software e.g. Microstation from Bentley, all Autodesk products including Revit & AutoCAD etc
  • MUST be able to converse in Chinese

Other information:

  • Working hours: Staggered working hours between 8am - 6pm (Mondays to Fridays)
  • Work location: Jurong East & Ubi

Perks & Benefits

  • Casual dress code
  • Personal leave
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Company Overview

We are committed and trusted IT services and solutions partner since 1995. We supply equipment, parts and reliable after sales IT solutions to our customers. We also deliver creative and customized solutions based on specific business needs and requirements.

With over 20 years of experience in the business, our customers can be assured that they are in good hands when they engage our support and services. We offer a wide range of cost-effective services and solutions to meet various business needs.

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Company Summary
ServLink Technology Resources Pte Ltd
www.servlink.com.sg/
201-500 employees
Information Technology
ServLink Technology Resources Pte Ltd