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Jobs in Singapore   »   Jobs in Pioneer, West   »   NOC Service Engineer (12-months Direct Contract)

NOC Service Engineer (12-months Direct Contract)

Pioneer, West

 

NOC Service Engineer

 

Our Network Operations Centre (NOC) provides 24 x 7 supports to our customers in Asia Pacific region. The scope of support includes monitoring the infrastructure in the data centers, 1st level troubleshooting of network-related issue, network configuration, and ticket management.

 

 

 

Responsibilities:

 

-              Actively works in performing network monitoring and creating solutions that allow proactive network monitoring. Monitor network devices, software health and network tools health.

 

-              Troubleshoot and resolve customer trouble and incident. Works closely with the customer or with the vendor until resolution.

 

-              Perform level 1 network support such as configuring switches, routers and other network devices.

 

-              Document and published approved work instructions and procedures for internal reference.

 

-              Notify customer in the event of an incident and maintenance activity.

 

-              In the event of critical situation or major service outage, NOC will perform crisis management. This includes activating conference bridge and coordination with cross-functional team.

 

 

 

Requirements:

 

-              Minimum 2-3 years relevant hands-on working experience within Service Provider network, hardware platforms and architectures such as Cisco and Juniper routers and switches.

 

-              Experience with routing and switching technologies and protocols including TCP/IP, STP, VLAN, VRRP, CDP, LLDP, BGP, ISIS, OSPF, and MPLS

 

-              Knowledge on Service Provider technologies

 

-              Demonstrated ability to analyse complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure

 

-              Has working experience on monitoring, network diagnostic and network analytics tools

 

-              Certification such as CCNA, CCNP, JNCIA/JNCIS, RHCSA or equivalent is required

 

-              Excellent communication skills. Ability to work with service providers and customers around the world.

 

-              Able to work 12 hours shift. Able and willing to be on-call standby as needed.

 

-              Willing to be based in Pioneer Walk (comes with Location Allowance).

 

 

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