Global Network Analyst – Network Fulfilment & Operations
You will be an integral part of Global Process team within Global Network Operations organization (Global NetOps). The key objective of this team is to improve the overall operational capability for NetOps teams globally.
The role of Global Network Process Analyst is to be the Global Subject Matter Expert (SME) on different Network Products and their provisioning processes.
- Work with regional SME to review Network Fulfilment and Network Operations processes, identify regional gaps and initiate global process alignment.
- Analyze and identify areas of improvements in Network Fulfilment and Operational processes
- Draft Business Requirement Document (BRD) for network requirement enhancements
- Review business rule changes that will impact Network Fulfilment processes
- Work with cross functional teams (Network Product teams, Solution Architect, Network Engineering teams, Network Operations) on Network product rollout and business system changes
- Work with IT BSA to review Functional Document (FD) that is meeting the Network operational requirements
- Analyze Network Performance metrics/KPIs for management reporting
- Strong background in Network Infrastructure support environment.
- Hands on experience in network provisioning and configuration in carrier/telco Network environment
- Proficient and technical savvy in Cloud Network technologies
- Experience in process improvement in Network environment will be preferred
- Excellent people skills with positive attitude.
- Willing to go extra mile to exceed expectations
- Good writing skills. Comfortable in writing in MS Word, drawing flowcharts in Visio
- Strong analytical skills and problem solving skills
- Bachelor degree in Engineering / Computer Science from a good college/university
- Has good grade (more than 3.5 GPA)
- Network Certification such as Cisco CCNP, Juniper JNCP or higher is highly desirable
- Good understanding of networking technologies and network architecture design.
- Knowledge on Cloud technologies will be beneficial