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Jobs in Singapore   »   Jobs in Ang Mo Kio, North East   »   Helpdesk Agent

Helpdesk Agent

Ang Mo Kio, North East
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Job Descriptions :

  • Provide support and resolution on 1st level end user telephonic enquires & issues on in-house applications and standard PC and notebook problem related to hardware and operating system.
  • Logging of service desk calls and documentation of all users’ requests and problem resolutions.
  • Escalate problems to 2nd and 3rd level support with agreed SLA if necessary and following up cases.
  • Troubleshoot PC hardware, notebook, printer, internet browser, and other in-house application problems.

Job Requirements :

  • Possess Diploma/ITE in computer Science/Electronic/IT or equivalent.
  • Worked in related field for min1-2yrs (customer service/call centre/hospitality)
  • At least 1yr hands-on practical working experience in usage of Office tools and helpdesk for first level support.
  • Good knowledge of IT trends and gadgets.
  • Excellent interpersonal, presentation, written and communication skills.
  • Be customer service orientated, positive working attitude.
  • 1 year outsourced contract.
  • 12hrs working shift.

Interested applicants, please send us a copy of your detailed resume stating the position you are applying for together with your expected salary, past working experiences (if any) and qualification in Microsoft Word format to:

The Human Resource Department

ST Electronics (Info-Software Systems) Pte Ltd

ST Engineering Hub, 1 Ang Mio Kio Electronics Park Road, Singapore 567710

Please visit https://stengg.hbcareers.com/ to know more about the company

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