The Guest Services Agent is responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations and rooms enquiries, must have an intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.
Core Responsibilities:
- Provide excellent service, build strong relationships, anticipate and exceed the guests’ needs
- Take ownership of guests issues or problems and take action to resolve problems immediately
- Recognise and resolve problems by seeking, examining, and interpreting information from different sources to determine cause and develop solutions
The Ideal Candidate:
- Good command of English in both verbal and written communication
- Confident with a pleasant disposition and well groomed
- Ability to work under pressure and on rotating shifts
- Knowledge of Opera and Microsoft Office is an advantage
