Total 5,054 job vacancies in Singapore

• Attractive package up to $18k

• Well established Main Contractor

• Government and Private Building projects

• Challenging and Rewarding career

• Senior PM positions available

Our client is seeking for suitable candidates to join them as Project Manager.

Responsibilities:

• Lead and manage project team
• Execute projects according to Schedule and Tender Specifications within Contract Budget
• Plan and update master programme
• Preparation of Progress Reports
• Troubleshoot and recover from unexpected delays
• Resolve on-site Contractual Issues
• Coordinate works between Clients, Consultants, Sub-contractors, Suppliers

Requirements

• Degree or Diploma in Civil Engineering
• Min 5 years of working experience in construction industry
• Experienced in HDB / Condo / Commercial projects
• Good leadership and organizing abilities
• · Good Pay + Good allowance + Good Bonus
• · Interested candidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)
• · Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Scope:

• Manage employee relations matters, including grievances and disciplinary cases
• Conduct workplace investigations and support conflict resolution
• Ensure compliance with HR policies and employment regulations
• Review and enhance HR policies and practices
• Deliver training related to employee relations and workplace conduct
• Analyse employee relations trends and prepare reports
• Support industrial relations matters and maintain positive employee relations

Requirements:

• Experience in Employee Relations and Industrial Relations
• Hands-on experience managing employee grievances and disciplinary cases
• Knowledge of employment laws and HR practices

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

· Plan, design and direct construction activities, to ensure safe and timely delivery and completion of development works.

· Present management reports pertaining to progress of projects, personnel performance and problems encountered and appropriate and effective solutions

· Cover site activities and documents, and timely report to management

Requirements

· Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Civil), Quantity Survey, Architecture or equivalent.

· At least 10 Year(s) of working experience in the related field is required for this position.

· Preferably Manager specialized in Engineering - Civil/Construction/Structural or equivalent.

· Experienced in Structural and Architecture works will be preferred

· Good Pay + Good allowance + Good Bonus

· Interested candidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

· Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• 1-years experience in manager is preferable.
• Proficient in office software, basic computer operations.
• Good teamwork and communication skills, good integrity, attention to detail, good professional ethics, good organizational and coordination abilities, initiative, and responsibility.
• Positive attitude, eager to learn, and willing to follow leadership directions.
• Manage and handle company manpower.
• Any ad-hoc task assigned.

We are seeking an experienced and driven Beauty Store Manager to oversee the full lifecycle of our beauty retail operations — from pre-opening setup through day-to-day management. This is a hands-on leadership role ideal for someone with a passion for the beauty industry and a strong operational mindset.

Key Responsibilities

• Lead all aspects of store pre-opening preparation, including fit-out coordination, vendor sourcing, inventory setup, and staff recruitment

• Develop and implement standard operating procedures (SOPs) to ensure smooth store operations

• Oversee daily store operations, including sales performance, customer experience, and team scheduling

• Monitor and manage inventory levels, stock replenishment, and supplier relationships

• Drive revenue growth through effective merchandising, promotions, and customer engagement strategies

• Recruit, train, coach, and retain a high-performing team

• Ensure compliance with health, safety, and beauty industry regulations

• Prepare regular reports on KPIs, sales targets, and operational metrics for senior management

Senior Manager (Operation Lead - Electrical)

• 5.5 Days || 8.30am - 5.30pm (Mon - Fri); 8.30am - 12.30pm (Sat)

• Working location: HQ at AMK (but mostly will spend time going to from site to site to check on the projects progress)

• $8000 to $12000

• Degree in Electrical or Mechanical Engineering, recognized by PE Board Singapore/ BCA/ IES

• Minimum 10 years’ experience in Mechanical & Electrical services in M&E Consultancy firm

• Preferably Professional Engineer (Electrical); LEW (Grade 9)

• Competent in Design of electrical power & control systems & familiar with government regulations on electrical installations

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 97354019 for more Senior Manager (Operation Lead - Electrical) role

Job scope

a. Technical Proficiency

• Provide technical advices to project managers and engineers

• Provide technical write-ups

• Resolving related electrical / mechanical matters

• Provide training and mentoring of electrical / mechanical Engineers

• Collection and investigation of necessary information for future projects/ tenders, development of relationship with potential clients and consultants for future projects

• Interpretation of specifications, terms and conditions, drawings and any other relevant documents

• Advise in preparation of presentation slides for tender interviews

• Advise Value Engineering for tenders and projects

• Advise Technical Specification compliance

b. Operation Leads

• Interpretation of specifications, terms and conditions, compliances, drawings and any other relevant documents

• Involve in project write up such as understanding scope of work, manpower histogram, programs, Gantt Chart on scope of works using Microsoft Project software and Organization chart

• Monitor of project cashflow and P&L.

• Attend meetings with clients, consultants, suppliers, subcontractors with project managers to sort out operations issues.

• Provide advices or solutions to site issues, manpower deployment etc.

• Assist the site team on obtaining Variation Orders (VOs), Value Engineering, Recruitment

• Settlement of claims from client, subcontractors, suppliers and any other parties related to the projects Provide solution to projects management, site issues, technical issues, manpower deployment

• Mentorship to juniors and motivate project teams where necessary

• Proficiency in contractual knowledge

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

Care Studio and Rehab Manager

• Location: Bright Hill

• Working Days: Monday – Friday

• Working Hours: 8:30AM – 6:00PM

• Salary: $7,000 – $9,000

• Degree or Master's qualification in Allied Health or related disciplines preferred.

• Minimum 5 years of experience in a community care setting.

• Minimum 2 years of supervisory experience.

• Possess a valid BCLS + AED certification.

• Knowledge of the Intermediate and Long-Term Care (ILTC) landscape will be an advantage.

• Experience in quality and risk management.

• Experience in coaching, counselling, and manpower planning.

• Experience in start-up operations for care centres, nursing homes, or elderly home care services will be an advantage.

• Proficient in Microsoft Office applications.

• Experience with Infocare systems will be an advantage.

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 97354019 for more Care Studio and Rehab Manager role

Job Description

• Support the development and implementation of operational and strategic initiatives for the Care Studio and Rehabilitation Department.

• Assist in the development and enhancement of Care Studio programmes and services.

• Monitor departmental KPIs and manage budget and resource utilization.

• Oversee manpower planning and operations of the Care Studio and Rehabilitation teams.

• Develop policies and ensure compliance with regulatory requirements and MOH licensing standards.

• Support recruitment, staff development, and retention initiatives.

• Manage the daily operations of the Care Studio and Rehabilitation Department.

• Develop and promote centre-based and home-based rehabilitation and day care programmes.

• Oversee the delivery of community and home care services.

• Manage healthcare needs assessments and the implementation of care plans for clients.

• Coordinate and monitor clinical and service quality indicators for continuous improvement.

• Manage enquiries, feedback, complaints, and incidents relating to centre operations.

• Identify and establish partnerships to support business development and client acquisition.

• Maintain relationships with existing and prospective partners and organizations.

• Ensure compliance with the Personal Data Protection Act (PDPA) relating to clients and staff.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

Luxury Retail Store Manager (Fashion/ Central Area/ New Luxury Boutique Opening)

Job Overview
We are looking for a motivated and experienced Store Manager to oversee the reopening and operations of our flagship boutique opening in Q3 2026. The Store Manager will lead daily store operations, drive sales performance, and deliver exceptional customer service and oversee team management, store profitability, inventory control, and ensure the store operates in line with brand standards.

Responsibility:

• Drive sales growth and achieve store sales targets and KPIs.
• Lead, motivate, and coach the retail team to deliver excellent customer service and strong business results.
• Build and maintain strong customer relationships to promote brand loyalty and repeat business.
• Manage daily store operations including staff scheduling, visual merchandising, inventory control, and store maintenance.
• Monitor store expenses, manpower planning, and operational efficiency to maximize profitability.
• Ensure accurate stock management, proper stock transfers, and minimize stock loss.
• Maintain high standards of store presentation, grooming, health, safety, and security compliance.
• Support recruitment, training, and development of team members.
• Prepare reports and work closely with management to support business growth and store performance.

Requirement:

• 3–5 years of experience in a supervisory or store management role within the retail industry, , preferably within the luxury retail industry.
• Strong capabilities in store operations, sales & customer service, team management, and staff training
• Dependable, with a strong sense of responsibility and excellent problem-solving skills
• Able to perform effectively in a fast-paced and dynamic retail environment
• Proficient in basic computer skills and retail systems (Basic proficiency in Microsoft Excel, Word, and Outlook.)
• Able to commit to retail hours (including weekends and public holidays).
• Confident in communicating in English (role involves collaboration with regional stakeholders).

How to apply

Interested candidates who wish to apply for the post, you may click the Apply Now Button or send in your updated resume (in MS Word format) to jackyooi@careerally.com.sg

We regret to inform that only shortlisted candidates will be notified.

Careerally Pte Ltd | EA Licence: 24C2215

Ooi Chuan Yi (Jacky)| EA Registration No: R24122948

• Manage end‑to‑end regulatory reporting review and remediation projects within an MAS regulatory environment.
• Translate regulatory requirements into clear project plans, timelines, and deliverables.
• Coordinate regulatory reviews, audits, and examinations, including preparation of evidence packs and responses.
• Drive issue remediation, track audit and regulatory findings, and ensure timely closure with stakeholders.
• Lead data quality remediation and system enhancements, including UAT and delivery sign‑off.
• Act as a central liaison with Internal Audit, Compliance, IT, Finance, and regulators.
• Prepare and maintain regulatory report documentation, such as procedures and policies.
• Provide regular updates via status reports and steering committee briefings.

Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Office at: CHANGI BUSINESS PARK {Expo MRT}
• Work at project sites (Toa Payoh)
• Mon to Fri, from 8.30am to 5.15pm
• Salary is up to $10,000

Job Responsibilities:

• Lead the overall planning, scheduling, operation and execution of the project lifecycle from inception to completion.
• Monitor project progress against established timelines, budgets, and performance targets.
• Develop and maintain construction programmes, resource plans, and work schedules.
• Assist in the management of project budgets, cost control, and financial reporting.
• Coordinate effectively with clients, consultants, contractors, subcontractors, and authorities.
• Serve as a key point of contact to ensure smooth communication and resolution of project issues.
• Review design drawings, specifications, and technical submissions for compliance and constructability.
• Support or lead project teams, including site engineers and coordinators.

Job requirements:

• Degree in Civil Engineering, Construction Management, Architecture, or related discipline
• Minimum 10 years of experience, with proven track record in managing large-scale projects.
• Proficiency in project management tools (e.g., Primavera P6, MS Project).

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Business Development Executive / Manager (Freight forwarding Hunter sales)

5 days, 9am- 5.30pm

Address: UE Square Singapore 239920 (Fort Canning)

Salary: up to $5500 depends on experience + Commission, Basic salary can nego if good experience

Job scope:

• Improve company’s market position and achieve financial growth
• Meet and exceed objectives through the development of new businesses, coordination of Business Development shipments and existing business penetration
• Identify target customers, initiate own sales calls, pursue them and ultimately convert them into clients
• Working with Finance and Indoor Sales team on payment issues and follow up on payment with clients
• Build and maintain a pipeline of business
• General profit in line with set KPIs
• Prepare sales planning, and forecasting activities
• Sourcing of rates from carriers, hauliers, offices and worldwide agents
• Interact and maintain relationship with subcontractors like carriers, coleaders and trucking companies etc
• Maintain effective teamwork with members of the Indoor Sales, Business Development team and other functional teams
• Meet and exceed objectives through the development of new businesses, coordination of Business Development shipments and existing business penetration
• Support the sales strategy set by the Head of Business Development in conjunction with the Management 
• Contributes to team effort by accomplishing related results as needed
• Successfully work across teams (internal and external) to overcome challenges and achieve objectives
• To perform other duties and tasks as assigned
• Adhere to all company policies in areas of Compliance, HSSE&Q, Code of Business Conduct, Employee Handbook
• Reporting and documenting of all sales activities with company’s internal system

Requirements:

• Minimum 2-3 years of hunter sales / business development experience in freight forwarding industry
• Proven track record and good networking with carriers, coleaders and trucking companies etc

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

About Keyrus

Keyrus is an international consulting firm specialising in Data Intelligence and Digital solutions. With more than 3,000 employees across 20 countries, Keyrus supports clients across industries including Banking & Finance, Healthcare, Pharmaceuticals, FMCG, Oil & Gas, Retail and more.

As part of our consulting delivery model, Keyrus provides experienced functional and technical consultants to support strategic client initiatives.

Role Overview

The team in Singapore is looking for a Senior IT Project Manager / Business Analyst Consultant to support a regional data privacy and Asset Management integration programme within the banking sector.

The consultant will work closely with Data Office, Business, Legal, Compliance, IT, Operations, Data Protection and regional/global stakeholders to support project delivery, governance enhancement, privacy documentation, risk assessments and stakeholder coordination.

Key Responsibilities

- Act as Project Manager / Business Analyst for regional data privacy and Asset Management initiatives.
- Support the enhancement of the Personal Data Protection governance framework, including policies, procedures, playbooks, governance forums and operating processes.
- Perform gap analysis between existing regional frameworks and Asset Management-specific requirements.
- Coordinate with business stakeholders, Data Office, Legal, Compliance, IT teams, Data Protection Officers and central/global teams.
- Support the identification and documentation of personal data processing activities across regional entities.
- Assist Processing Owners in creating, updating and maintaining privacy documentation in relevant Group tools.
- Support privacy assessments such as PAQ, TIA, LIA and DPIA.
- Review business and IT change triggers, including third-party risk, new activity approval, outsourcing and IT service validation processes.
- Support the improvement of consent collection and Data Protection Notice processes.
- Prepare project governance materials including project plan, roadmap, RACI, KPIs/KRIs/KSIs, dashboards, steering committee packs and meeting minutes.
- Track milestones, risks, issues, dependencies and remediation actions.
- Prepare training materials and support awareness sessions for business and operational stakeholders.


Required Skills & Experience

• Strong experience as a Project Manager, Business Analyst or PM/BA in banking or financial services.
• Experience in data privacy, data governance, regulatory, compliance or risk-related initiatives.
• Good understanding of Asset Management, Corporate Banking, Investment Banking or regional banking operating models.
• Strong project management skills, including planning, governance, reporting, risk management and stakeholder coordination.
• Strong business analysis skills, including requirement gathering, process mapping, gap analysis and documentation.
• Ability to work with senior business, IT, Legal, Compliance, Data Office and regional/global stakeholders.
• Good understanding of privacy assessments, personal data inventories, data flows, third-party risk or regulatory documentation.
• Excellent communication, documentation and presentation skills.
• Proactive, structured and able to manage complexity across multiple stakeholders and workstreams.
• Hands-on experience with Excel, PowerPoint, SharePoint, Confluence, Jira or similar collaboration tools.
• SQL or data analysis experience would be an advantage.

Nice to Have

• Experience with APAC banking regulatory or data privacy programmes.
• Knowledge of Asset Management operations and data protection requirements.
• Exposure to Records of Processing Activities, data protection tools or data quality improvement exercises.
• Previous experience with large international banking environments.

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Our Opportunity:

The Sr. Manager, Franchise Strategy & Corporate Development, Tim Hortons & Firehouse Subs, APAC is responsible for driving the financial performance and turnaround of existing master franchise partners across Asia-Pacific, while also supporting the sourcing, structuring, and execution of new franchise development and refranchising opportunities to accelerate growth in the region.

The role will manage one direct report based in Singapore and will have significant exposure to senior RBI leadership.

The role is expected to be approximately 60% profitability and turnaround of existing markets and 40% franchise development and investor sourcing. Demonstrated profitability and financial analysis capability is the entry credential; development capability is what will distinguish strong candidates.

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week.

Your roles and responsibilities:

Franchise Profitability (≈60%)

• Own the Franchise Profitability KPI for Tim Hortons & Firehouse Subs in the APAC region and drive year-over-year improvement at restaurant and corporate level.
• Conduct in-depth profitability analyses, identifying root causes of underperformance and quantifying improvement opportunities.
• Collect, validate, and analyze franchisee financial information from country teams and partners across APAC, ensuring data quality and consistency with RBI’s reporting structure.
• Lead profitability turnaround initiatives with franchisee finance and operations teams, from diagnostic through implementation and tracking.
• Prepare monthly and quarterly profitability and funding reports, and board-ready presentations for RBI’s leadership and franchisee senior management.
• Develop and standardize profitability analytics, dashboards, and best practices across markets, and supply the development workstream with unit economics insights.

Franchise Development (≈40%)

• Source new external investors and operators to enter the Tim Hortons & Firehouse Subs systems as long-term master franchise partners in APAC, including greenfield markets.
• Identify and lead re-franchising opportunities with existing portfolio partners, including portfolio rationalization, sub-franchising, and partner transitions.
• Build investment cases, market entry business plans, and unit economic models for new market entries and re-franchising transactions.
• Prepare and support investor pitches, and lead selected workstreams within deal processes from origination through term sheet, diligence, and documentation.
• Support Master franchising deals negotiations alongside senior leadership, internal and external legal counsel, and coordinate diligence across business, legal, tax, and accounting teams.
• Contribute to  Tim Hortons & Firehouse Subs APAC yearly strategic priorities, development pipeline planning, and G&A budget setting.

Your skills and experience:

• 5–10 years of professional experience with demonstrated capability across both financial analysis / profitability improvement and transaction or business development work.
• Strong profitability and finance foundation - prior experience in finance, corporate strategy, transaction services, investment banking, M&A execution, or top-tier management consultancy.
• Demonstrated deal or business development exposure - experience sourcing, structuring, or executing transactions, partnerships, or franchise/licensing agreements will be an asset.
• Prior working experience in the APAC region is required.
• At least Bachelor’s degree in Business, Finance, Accounting, Economics, or Engineering. MBA is an asset.
• Strong communication skills — ability to collaborate with all functions across all RBI brands; to build close relationships with investors/operators of any background; to engage with senior RBI leadership.
• Advanced proficiency in financial modeling, Excel, and PowerPoint. Proficiency in Tableau or equivalent BI tools is required.
• Self-starter with an entrepreneurial mindset; comfortable with ambiguity and able to operate independently.

Project Manager 
Salary: $ 3,500 – $ 4,500
Working Days: Monday – Friday
Working Hours: 9am – 5.30pm
Working Location: Eunos (Need to travel islandwide to client’s site)
Industry: Interior Design & Construction Company 

Responsibilities:

• Ensure projects are completed on time, within budget and within scope.
• Manage team performance, assign tasks and provide guidance.
• Conduct regular site inspections to ensure compliance with safety regulations.
• Report project progress and issues to senior management.
• Coordinate the work of suppliers, contractors and other stakeholders.
• Maintain project documentation and ensure reports are accurate and complete.
• Able to conduct site measurements and accurately interpret construction drawings.
   

Requirements:

• Diploma or O-Level qualification with several years of relevant working experience; experience in carpentry / furniture works is required.
• Familiar with interior design processes.
• Familiar with relevant industry tools or software (e.g., CAD, SketchUp, etc.).

Email: supreme.jacksontan@gmail.com

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279
 

Sales Manager

• Working Location: 609935 (Jurong East)
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range:SGD 6,000 to SGD 10,000 monthly, SGD 550 transport allowance, no commission

Specific Responsibilities

• Generate new business opportunities and proposes potential business deals by contacting potential customers, decision makers and target accounts.  Screens potential business deals by analyzing market strategies, deal requirements and evaluate options.
• Works closely with local, regional, and global teams to close new business deals with persuasive approaches and pitches that will convince potential key accounts/customers to do business with PS. Collaborates to establish long term working relationships with key stakeholders and decision makers at different management levels across key accounts’ organizations.
• Establish, cultivate, and maintain key relationships with end customers, influencers, and contractors. This can be done in conjunction with distribution partners and direct engagement.
• Uncover and build opportunity pipelines with Sales, end customers and advance through the sales stages progressively till deal closure.  Ensures that data is accurately entered and managed within PS’s CRM and sales/project management system.
• Establish budgetary forecasts and sales volume targets for the SEA DC market.
• Collaborate with Sales to assess level of involvement required from distribution to ensure success of closing business and project opportunities. Provides project guidance for price and quotation strategy to distribution network.
• Identifies and support in qualification of strategic alliances to expand PS solution, products, and services; and business networking to leverage into additional markets.
• Provide front line Data Center related marketing and technical support to distribution partners and dealers, as necessary.
• Analyze sales and market data to provide relevant information to senior management for decision making.
• Plays an active role in promoting PS in trade events and associations. Works with Marketing and Engineering to create, prepare and present technical papers and other application specific white papers for marketing collateral, trade journals and conferences.
• Be the expert in Data Center power products and solutions, industry standards and overall on-site power system design and integration.

Qualifications / Requirements

• Degree / Diploma in Engineering with at least 8 years’ relevant sales experience in the power generation business or related business
• Experience in the power generation business

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system