Job Description & Requirements
Facility Technician for Data Centre facility (12 hours shift)
Location: Defu Ave
Manage and service large scale data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts
Job Description
• Support the organisation's data centre services through active 24x7 monitoring of the infrastructure (12 hours shift)
• Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA
• Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc
• Deliver ITIL compliance process conformance for incident, problem and change management
• Ensure effective implementation of safety, security and customer support policy and procedures
• Coordinate and provide support to contractors and vendors as well as inspecting completed work
• Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services
• Participate and support internal and external audits for internal stakeholders and customers
• Generate accurate and regular reports when required
• Any other duties or project as assigned by the Management
Requirements
• ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering or related field
• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
• Possess general knowledge of M&E and Network Critical Infrastructure
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
• Meticulous team player with the ability to work under pressure in a fast-pace environment
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary
