Company Overview:
Nomura is a Global financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment Banking) and Merchant Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.
Department Overview:
Join Nomura's Wealth Management Operations team as a specialized Operations Associate focused on client reporting and performance analytics.
Role Overview:
This critical role involves managing comprehensive client output systems, ensuring accurate performance calculations, and delivering high-quality reporting solutions to our high-net-worth clientele. You'll be at the forefront of client communication through sophisticated reporting platforms and performance measurement systems.
This position sits at the intersection of technology, finance, and client service, offering unique exposure to sophisticated wealth management operations. You'll work with state-of-the-art reporting systems while developing deep expertise in performance measurement and client communication. The role provides excellent career progression opportunities within Nomura's global wealth management platform.
Role Description:
- Client output management and system ownership
- Own and manage the client output logic that orchestrates the generation, formatting, and delivery of all client communications across multiple financial platforms through both physical mailing and ePlatform online delivery channels.
- Client advice and notifications
- Avaloq portfolio statements and reporting
- FX margin statements and position reporting
- Performance, Credit, realized P/L statements and analytics
- Client P/L statements
- Ensure accuracy and consistency of all client-facing documentation
- Monitor and maintain reporting system integrity and data quality
- Performance Calculation Analytics
- Calculate and validate Performance Calculation methodologies which includes Time Weighted Rate of Return (TWRR) across client portfolios when required.
- Reconcile performance data across multiple systems
- Front office Support and Issue Resolution
- Serve as primary point of contact for front office queries regarding client output.
- Investigate and resolve discrepancies in client statements and performance reports
- Provide technical expertise on reporting logic and calculation methodologies
- Collaborate with relationship managers to address client reporting concerns
- Escalate complex issues and coordinate resolution with relevant stakeholders
- Bespoke statement management:
- Assess and verify logic requirements for new bespoke statement requests.
- Design custom reporting solutions for unique client requirements.
- Execute data extraction, validation, and preparation for specialized reports.
- Coordinate delivery of bespoke statements to clients and relationship teams.
- Maintain inventory of custom reporting solutions and their specification.
- Change management and system enhancement
- Participate in change initiatives impacting client output systems.
- Cross functional partnership with Product, Legal, Compliance, and IT teams to implement new or revised client output.
- Assess impact of system upgrades, regulatory changes, and business requirements.
- Coordinate with IT teams on reporting system enhancements and implementations.
- Participate in user acceptance testing for new reporting features.
- Document process changes and update operational procedures.
Skills, experience, qualifications, and knowledge required:
- Bachelor’s degree or equivalent education is required
- Minimum 6 years of experience in Wealth management operations, client reporting, or performance analytics.
- Strong background in financial statement preparation and performance measurement.
- Experience with portfolio management systems i.e Avaloq experience
- Exceptional analytical and problem-solving abilities.
- Meticulous attention to detail and commitment to accuracy.
- Excellent communication skills for technical and non-technical audiences.
- Ability to work independently and manage multiple priorities.
- Client service orientation with focus on quality delivery.
Nomura Leadership Behaviours
- Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
- Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
- Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
- Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
- Inclusion: Respect DEI, foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).
Diversity Statement
Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.
DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.
Nomura is an Equal Opportunity Employer
SFID: 13652
