As the Guest Service Associate, you are responsible for ensuring the daily operations of the hotel runs smoothly and efficiently, including but not limited to reception, reservations and concierge duties. The Guest Service Associate reports directly to the Guest Service Leader.
Job Overview:
● Create an environment of learning, ensuring that all members of the team are trained to understand and follow all standards of operation.
● Assists in the hotel operational activities as delegated by the Guest Service Leader.
● You are hands on, encouraging excellence from staff team members during daily operations.
● Ensures the efficient and effective operation of the Front Office department.
● Work with the Food and Beverage department when required.
● Maintain a positive and friendly attitude at all times, impacting guest experience in a positive manner.
● Knowledgeable of the city you are in.
● Maintains reservation systems and coordinates all arrivals, effectively communicating to team members.
● Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
● Suggests and implements corrective actions.
● You are guest experience focused- You are driven by 100% guest satisfaction and uphold the MAMA standards.
● Ensures proper safety practices of employees and guests, assisting in the maintenance of proper emergency and security.
● Performs daily room and property inspections.
● Other duties as assigned.
Qualifications:
● Previous experience in a hotel environment is a plus.
● Excellent computer skills.
● Must have the ability to work flexible work hours including evenings and weekends and holidays.
● Must possess excellent oral and written communication skills.
● Ability to anticipate needs and wants of guests while balancing business needs of the Company.
● You’re a team player - at MAMA, we all roll up our sleeves together.
● You jump out of bed each morning, fizzing with energy, excited about what you’ll achieve today.
● We could enjoy a meal together and share a laugh along the way.
MAMA Would Love It If:
● Competent in Microsoft Excel, Microsoft Word, Microsoft PowerPoint.
● You’re passionate and creative about what you do and how you do it.
● You’re not easily stressed and perform at your best under pressure.
● You love the city you live in and are a proud ambassador of the city.
Other Duties:
This job description is not an exhaustive list of all the job functions that a team member may be asked to perform from time to time at the direction of the leadership team.
