Total 3,341 job vacancies in Singapore

You will be assisting our Recruiting Manager to screen suitable candidates to join our organisation. You will be conducting interviews online with selected candidates. This is a great stepping stone for those who enjoy talking to people and want to contribute to a sales environment without directly doing hard selling.

What You’ll Get:

• 100% remote work with flexible hours
• Base pay + commission
• Opportunity to progress into a sales or advisory role if interested

Who We're Looking For:

• Highly independent
• Great communication skills
• Bubbly personality is an added advantage.

**This is a FULL TIME position. No Part Timers.

• Industry: Construction sector

• Location: South
  

Job overview

The Contracts Officer is responsible for overseeing commercial and contractual aspects related to the main contract and subcontracts, managing any commercial and contractual risk relating to the project. He/ She reports to the Department Head.

• Provides contractual support to the project through all stages: construction, subcontracting, completion and hand-over.

• Proactively engages in continuous improvement and review of existing processes, systems and policies that may support the project’s contract management and administration.

• Manages contractual claims, disputes, settlements and resolution

• Possesses interpersonal skills to manage internal and external stakeholders, thinks strategically and critically, exercising judgement after consideration for all aspects.

• Possesses analytical and problem-solving skills.
  

Job Requirements:

• Degree in the Built Environment or related fields.

• Must be conversant and have in-depth knowledge of PSSCOC.

• Minimum 5 years’ relevant experience in contract negotiation, administration and management.

• A high level of integrity, dependability with a strong sense of urgency and result oriented
  

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.
http://www.pasona.com.sg/privacy.html

Jeffrey Koh Kok Ann
EA Registration No: R1770345
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
EA License No:90C4069

Basic information: 

• Monday to Thursday 9am to 6.30pm
  Fridays 9am to 6pm
• Basic UP $5000
• Location: North
• Bonus provided
• Office-based role, no travelling required

Job Scope:

• Support the crewing department in employment administration for seagoing personnel, including review of monthly crew payroll.
• Maintain updated vessel manning lists and closely monitor crew rotation schedules.
• Coordinate with manning agencies, vessel Masters, port agents, and travel agencies to ensure smooth crew changes, especially for vessels operating in foreign waters.
• Arrange crew travel logistics, including flight bookings through travel agencies.
• Process Flag State endorsements for officers prior to vessel deployment.
• Conduct pre-joining briefings and post-departure debriefings for officers when required.
• Verify and reconcile port disbursements related to crew changes from agents and agencies.
• Review and reconcile monthly vessel accounts prepared by Masters.
• Arrange and coordinate crew wage payments (CTM) as required.
• Assist in verifying crew benefits, including leave pay, bonuses, and allowances.
• Maintain and update crew personnel and training records, ensuring compliance with certification, medical, visa, and sea-time requirements.
• Perform other duties as assigned.

Additional Information: 

• Diploma holder, with relevant experience in shipping industry
• A good team player with ability to multi task
• Good analytical skills, meticulous and organized
• Possess positive work attitude, good interpersonal and communication skills
• Proficient in MS Office

For interested candidates, please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified
We wish you all the best in your career search.

Zen Career Pte Ltd | 24C2559
Tan Wen Hui (Serene) | EA Personnel No.: R25145352

Candidates are expected to:-

• To be responsible for running and maintenance of the engine room and deck machinery of the tug.
• To be responsible for the bunkering, monitoring and recording of fuel/oil consumption of the craft.
• To attend to minor repairs of tug equipment and machinery.
• To report and record in the Engine Log Book any breakdown of engine, machinery and any accident.
• To submit timely the detailed PM defect list prior to the PM schedule date.
• To assist Technicians during repairs and PMs.
• To ensure that the machinery, equipment, etc, on board the tug are greased and maintained regularly.
• To handle towlines/tow winch and equipment during tug operations as instructed by the Tug Master.
• To carry out cleaning and maintenance work of tug, deck, engine room, wheelhouse and other equipment and appliances on board tug.
• To perform lookout duties as required by tug master.
• To attend to the safe securing of tug moored alongside and assist in splicing/replacing of tow ropes.
• To check all life-saving apparatus and other appliances on board tug and ensure its validity and operation readiness.
• To perform fire-fighting duties.
• To comply with the relevant requirements stipulated in the Related Documents above.
• To abide by the company’s Quality Policy and Quality Objectives for service level.
• To abide by the company’s QHSSE Policy, QHSSE Objectives and QHSSE Management Programme.

The ideal candidate must:-

• Possess a valid Port Limit Engine Driver (2nd Class) licence issued by Maritime and Port Authority of Singapore; and
• Be willing to perform shift work.

*Monthly salary as advertised is basic salary. Monthly gross salary includes night shift allowance, night shift special transport allowance, meal allowance, and productivity incentives (after successful clearance of Engineering Officer (Tug) Training Program), where applicable.

*Shortlisted candidates will join us as Trainee Engineering Officer (Tug) and undergo the Engineering Officer (Tug) Training Prorgam. Once he/she completes the training program, he/she will take on the role of Engineering Officer (Tug).

*New hires may be eligible for a sign-on bonus of up to S$3,500. Terms and conditions apply.

Position Overview:

The Chief Executive Officer (CEO) will provide visionary leadership andstrategic direction for JOYRE GROUP. The CEO will oversee all businessoperations, drive growth initiatives, and ensure the company continues todeliver excellence in wellness services. This role reports directly to theCompany Director.

Key Responsibilities:

• Develop and execute the company’s strategic vision and long-term growth plans.
• Oversee daily operations across all outlets to ensure operational efficiency, profitability, and customer satisfaction.
• Lead, mentor, and inspire the senior management team to achieve business objectives.
• Identify market trends, growth opportunities, and potential partnerships to expand the brand presence.
• Ensure compliance with industry regulations, corporate policies, and company standards.
• Drive innovation in service offerings, customer experience, and operational processes.
• Manage financial performance, including budgets, revenue targets, and cost control.
• Represent the company in external engagements, including media, investors, and strategic partners.

Qualifications & Requirements:

• Proven experience as a CEO, Managing Director, or senior executive within a Limited Company, preferably in the wellness, retail, or service industry.
• Strong business acumen with a proven track record in driving growth and profitability.
• Excellent leadership, communication, and interpersonal skills.
• Strategic thinker with the ability to make sound, data-driven decisions.
• Experience managing multi-site operations is highly desirable.
• Strong understanding of customer experience, service excellence, and brand management.

Competencies:

• Visionary and results-oriented leadership
• Strong financial and operational management skills
• Ability to build and nurture high-performing teams
• Exceptional problem-solving and decision-making abilities
• Innovative mindset with a focus on continuous improvement

Why Join JOYRE GROUP:

As the CEO of JOYRE GROUP, you will have the opportunity to lead a dynamic andgrowing wellness brand, influence the strategic direction of the company, andshape the future of wellness services across the region.

Interested candidates who wish to apply for the advertised position, please send in your resume to allen.zar@joyregroup.com or WhatsApp +65 9862 0979.

Job Description:

• To assist the Consultant in supervision of the construction of the Structural Works under Building Control Act.
• To supervise and inspect the Contractor's works to ensure the works on site are of the expected quality.
• To ensure proper site documentation is maintained.
• Monitoring the constructions activities.
• To conduct other related duties as required by the Consultants and Developer.
• To verify that the Contractor's defects rectification are completed satisfactorily.
• To monitor and track the defects rectification meet the service standards set.
• To attend joint inspections with residents to better understand their requests/feedback where required.
• To conduct HDB approved plans to safeguard building structures.

Job Requirements:

• Minimum 3 years of experience in the supervision of building projects in Singapore, preferably in HDB projects.
• Possess at least the National Construction Certificate of Supervision (NCCS)
• Experience in precast structural works, prefabricated bathroom unit construction works and able to supervise architectural works or M&E works are essential. Candidates who are able to supervise inter-discipline works would be beneficial.
• Conversant in statutory code and requirements for site supervision, quality control procedures and construction administration.
• Good communication and coordination skills
• Employment contract period is approximately 12 months (with option to extend)
• Able to start work immediately preferred
• 5.5 days work week.

Working Hour

• Mondays to Thursdays: 7:30 am to 4:30 pm
• Fridays: 7.30 am to 4 pm

Key Roles

• Supervise students during detention/suspension after school.

• Manage and update detention and suspension records.

• Follow up with students who default on disciplinary measures.

• Inform Form Teachers about detention/suspension attendance.

• Reinforce positive behaviour and support students' reintegration.

• Manage late-coming students in the morning.

• Maintain discipline room operations and data records (e.g., phone confiscation, attendance).

• Attend to students at the discipline room and update teachers/leaders as needed.

• Monitor students on movement tracking (daily sign-in/out).

• Refer and update Level Discipline Masters on student issues.

• Assist in designing interventions for behavioural growth and character development.

• Support teachers in managing challenging students and promoting restorative practices.

• Monitor non-structured times (e.g., recess, after school) to prevent disruptive behaviour.

• Perform other duties as assigned.

Requirements

• Minimum GCE 'O' level qualification.

• At least 2 years' relevant experience

• Proficiency in Microsoft Word and Excel.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Job Description & Requirements

Duties/Responsibilities:

- Prepares documents and forms to move goods efficiently through import and export steps and procedures.

- Reviews paperwork and documents to ensure shipping, handling, storage charges, and customs fees are billed correctly.

- Maintains a database that tracks merchandise.

- Processes claims on merchandise shortages and overages.

- Performs other duties as assigned.

Job Requirements

-Minimum GCE "O" Level

- Able to multi-task, prioritize and time management

- Detail- oriented, positive attitude and willing to learn

- Prefer 1 years experience in Customer Service Officer (Logistics)

You will be assisting our Recruiting Manager to screen suitable candidates to join our organisation. You will be conducting interviews online with selected candidates. This is a great stepping stone for those who enjoy talking to people and want to contribute to a sales environment without directly doing hard selling.

What You’ll Get:

• 100% remote work with flexible hours
• Base pay + commission
• Opportunity to progress into a sales or advisory role if interested

Who We're Looking For:

• Highly independent
• Great communication skills
• Bubbly personality is an added advantage.

**This is a FULL TIME position. No Part Timers.

JOB DESCRIPTION

Screen resumes, schedule interviews, and guide candidates through the hiring pipeline.

Update and maintain highly confidential employee databases

Serve as a liaison between the HR team and employees, addressing daily queries, grievances, and requests

Track timesheets, monitor casual/medical leaves, and assist HR managers in processing payroll.

OTHERS
5 DAYS WORK AT SUNTEC MON TO FRI
FOR INTERESTED APPLICANTS PLS WHATSPP TO 97260215

• Attend and welcome visitors and customers by providing satisfactory customers service.
• Initiate cold calls to customers to secure service bookings and increase client engagement.
• Deliver attentive customer service to address client inquiries and enhance satisfaction.
• Manage reception tasks including greeting clients and coordinating appointments efficiently.
• Conduct reminder calls to confirm upcoming appointments.
• Undertake other administrative and operational duties as assigned.
• Friendly personality, Positive attitude and Team player.
• Good communication skills.
• Problem-solving skills.
• Dedicated with desire to strive towards excellence.
• Other ad hoc duties.

How to Apply:
By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employer for their consideration.

We regret to inform that only shortlisted candidates would be notified. Wish you all the best.

Damian Tan Wee Boon (EA Reg No: R1102628)
Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)

About Certis

We are a leading security services organisation. Weput technology to work in making the world a safer place. Our mission is thatas trusted partners, we protect lives and assets, and deliver integratedcritical services. By empowering our people, our goal is to enable ourcommunities to stay safe and thriving. We offer a broad range of opportunitiesand career pathways for our people to grow and explore their potential. Webelieve that people, equipped with innovative thinking and technologicalcapabilities will make the world safer, smarter and better.

Life at Certis

If you are a passionate individual looking foropportunities to expand your skills, and purposeful work instead of just a‘job’, we would love to hear from you. At Certis, no two days look alike. Ourwork calendars are filled with chances to collaborate with others, and bringnew initiatives to life. Whether you’re looking to improve a process, or havean innovative idea awaiting a technology solve, we want you to bring your ideasto the table. We are a close-knit team that looks out for each other, works hardto get the job done, and encourages each other to grow – the perfect place foryou to grow your career!

All the responsibilities we will trust you with:

•        Issueand Receipt of daily consumables items to operational employees.

•        Ensurezero discrepancy of consumables items.

•        Ensuresufficient consumables items for daily operations.

•        Pickand Pack consumables items.

Your areas of knowledge and expertise that matter most for thisrole:

•        O/Nlevel, SPM equivalent.

•        Ableto speak simple English.

•        Goodanalytical, problem solving and facilitation skills

•        Goodplanning and organizational skills

•        Goodknowledge of Microsoft Office programs and tech savy.

•        Atleast 2 - 3 year(s) of working experience in the related field will haveadvantage

•        Candidatewith Class 3/4 driving preferred.

•        Willingto work 12 hours shift including weekends and public holidays.

What you can expect from us:

•        Work on projects for world-classsecurity projects renowned for their safety, reliability and efficiency

•        Commitment to your ongoingdevelopment, including on-the-job opportunities, formal programs and assistancewith further education

•        Community volunteeringopportunities

•        A competitive remunerationpackage, featuring performance-based incentives and a medical insurance anddental allowance.             

Job Description:

• Follow up with staff daily deployment
• Update client daily attendance via email or WhatsApp
• Answer phone calls
• Assist new member with sign up & guide them on how to use the YY CIRCLE app
• Assist walk-in with registration
• Work closely with manager to fulfil the daily requisition
• Recruit new member & work on the new registration to ensure they are deploy at the sites

Job Requirements:

• Minimum GCE ‘N’/ ‘O’ equivalent
• Positive working attitude, people-oriented, strong team player, excellent communication and interpersonal skill.
• Required Skill(s): Word, Excel, Powerpoint
• Able to converse in Mandarin fluently will be advantage - Candidate will need to liase with both clients staffs that is needed to converse in mandarin
• Required to have knowledge in Various Social Media Platform.
• Proficiency in MS Office and other computer knowledges.
• Training will be provided.
• Available Immediate.

Join our team in a dynamic outsourced project role. We are seeking service-oriented and detail-oriented individuals to support customer service and administrative operations to ensure smooth coordination of appointments, registrations, and ceremony-related activities.

Key responsibilities:

• Support stakeholders in queue management and administrative matters to ensure the smooth conduct of ceremonies.
• Assist with verification of documents and declarations based on provided guidelines and checklists.
• Direct guests upon completion of their appointments to facilitate incoming visitors and ensure smooth operations.
• Maintain a professional and customer-friendly environment at all times.
• Ensure supporting documents and submitted information are complete and accurate.
• Support the preparation, printing, and issuance of ceremonial or registration documents using self-service systems or kiosks.
• Perform daily setup and closing of service counters, kiosks, and operational areas.
• Prepare simple reports, statistics, and administrative records as required.
• Monitor the usage of self-service kiosks and provide basic troubleshooting support to the guests.
• Undertake other administrative and operational duties as assigned.

Requirements:

• Minimum ITE qualification or equivalent and above.
• At least 1 year of relevant experience in customer service.
• Good interpersonal and communication skills
• Presentable, reliable, and customer-focused attitude
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Proficiency in both spoken and written English and Mandarin.
• Able to work independently with minimal supervision

Working Place:

Singapore 039802

Job Type: Full-time, Contract

Contract Period: 24 months

Working time:

Monday to Saturday: 8 am – 5:30 pm

Work Location: In person

Job Responsibilities:

• Contribute to the conceptualisation and design of research studies (including primary studies, desk review, etc.) on social issues relating to children and families, under the supervision of the Head of Research and Research Advisors.
• Candidate will be expected to execute responsibilities relating to data collection, data cleaning and analysis.
• Conceptualise the dissemination plan of studies together with Advocacy Unit, contribute to the dissemination plan including writing up and presenting findings to relevant stakeholders.
• Work collaboratively with social service practitioners to evaluate programmes and services.
• Responsibilities include supporting the development of concept papers (TOC, logic model, needs analysis), proposal of suitable frameworks, methods and tools for programme evaluation, analysis of results, and contributing to reports detailing findings and recommendations.
• Contribute to other team efforts, such as research newsletters, research grant, organizing of events.
• Other tasks assigned by supervisor.

Requirements:

• Honours Degree in Psychology / Sociology / Social Work or related discipline
• Past work experience is preferred
• Past research experience is required
  i) Past research experience should be evident (e.g. RA, internship, thesis, peer-reviewed research publications)
  ii) Candidate should have sound statistical knowledge and be proficient in using statistical software such as Statistical Package for the Social Sciences (SPSS) to conduct data analysis
  iii) Prior experience in conducting programme evaluation and knowledge of social service sector preferred but not necessary
• Keen interest in conducting research on social issues relating to children and families
• Willing to undertake different types of work
• Good written and verbal communication skills
• Good interpersonal skills
• Self-motivated and able to work independently to manage multiple tasks simultaneously
• Be comfortable working collaboratively in a team and in liaising with multiple parties

Responsibilities

1. Perform duty to manage data centre (DC)operations, maintenance, troubleshooting, project rollout and facilities related matters.

2. Perform DC monitoring and maintenance on infrastructure systems, critical facilities and associated equipment.

3. Perform preventive and corrective support to scheduled or unscheduled maintenance on DC

infrastructure systems, critical facilities equipment and/or services.

4. Ensure all subcontractors deliver a quality and competent service and all contractual obligations are met. Supervise the vendors to all scheduled and adhoc activities related to DC facilities.

5. Perform DC and critical facilities work on environmental and management programs

6. Perform equipment functionality test and data analysis

7. Perform assets management duty, includingmaintaining of inventory, change and control programs and purchase of parts and supplies

8. Promptly respond and attend to incident and/or emergency situations

9. Provide standby support upon activation for shift duty stand-in and/or other coverage

10. Conduct routine, sanity check and ongoing assessment of DCC infrastructure systems and critical facilities operations

Requirements:

• Nitec / Higher Nitec / Diploma in Electrical/Mechanical/DC Infrastructure or relevant engineering discipline (Electrical, Mechanical or related fields)
• Additional certifications relevant to the industry is an added advantage
• 1 -2 years experience maintaining electrical, mechanical, fire protection system in facility management, particularly handling critical systems would be an added plus
• Strong problem-solving abilities, communication skills, and the ability to work independently and as part of a team
• Proficient in Computer skills eg. microsoft office, google emails, docs etc

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Provide input in business and strategic planning

Set goals for departments and individual

Collaborate with colleagues to implement policies and develop improvements

Organize and coordinate inter- and intradepartmental operations

Oversee resource allocation and budgeting

Provide guidance to subordinate staff and evaluate performance

Resolve issues that may arise in a timely manner

Assume responsibility for timely reporting to senior management or regulatory agencies

Assist in other tasks

Responsibilities:

• Provide administrative support to the Crewing Department in all aspects of seafarer personnel management, including payroll verification and related checks
• Maintain and update crew deployment schedules for assigned vessels, ensuring rotation plans are properly tracked and monitored
• Coordinate with external stakeholders such as manning agents, vessel masters, port agents, and travel service providers to facilitate smooth crew changes, including international operations
• Assist in arranging travel logistics for crew movements in coordination with relevant service providers
• Support documentation processes required prior to vessel assignment, including regulatory endorsements where applicable
• Organize pre-departure briefings and post-assignment debriefings for seafarers when required
• Monitor and review port-related expenses and crew change cost statements submitted by external agents for accuracy and consistency
• Assist in the review and reconciliation of vessel monthly reports prepared by shipboard personnel
• Coordinate cash advance requirements for vessel operations when necessary
• Assist in verifying crew entitlements such as leave, allowances, benefits, and contractual payments
• Maintain and update accurate crew records, including certifications, medical documents, visas, training records, and sea service history in line with compliance requirements
• Perform any other administrative or operational duties as assigned by management

Qualifications

• Diploma holder with relevant shipping industry experience
• Team player with ability to multitask
• Good analytical skills, detail-oriented and organized
• Positive attitude with good communication and interpersonal skills
• Experience with DNV GL ShipManager is an advantage

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

• Receive, inspect, and record incoming goods for quality and quantity.
• Manage inventory levels to ensure optimal stock availability.
• Conduct regular stock checks and reconcile discrepancies in the inventory.
• Monitor and ensure adherence to standard operating procedures (SOPs).
• Enforce health and safety regulations within the warehouse.
• Prepare and maintain records of stock movements, returns, and damaged goods.
• Submit regular inventory and operations reports to management.
• Assist in audits and compliance checks as required.

Job Description & Requirements

1. Night Shift Security Officer

2. 6 days' work on 12 hours shift

3. Supervise day/night security operations

4. Possess valid PLRD Licences

5. Able to speak & write Basic English

6. Preferably with relevant experience in dormitory field

7. Minimum with Secondary 2 Education

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (20% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Job Description

• To conduct patrols and monitoring activities on the hotel's premises regularly to ensure the environment is safe and secure.
• To respond to any alarms in the hotel by investigating and assessing the situation.
• Respond to guests and staff for their needs or requests for security assistance, and to follow up with security investigations when necessary.
• Accompany the Front Desk Staff whilst investigating irregularities in guest rooms and public areas when required.
• Monitor CCTV cameras to observe for any suspicious activities and guests.
• Any other duties assigned by the Security Supervisor.

Job Requirements

• Knowledge of security protocols.
• Physically fit
• Ability to solve problems as they arise.
• Attention to detail
• Possesses a valid Security Officer License.
• Able to perform permanent mid night shift

Others

• Annual Wage Supplements (AWS)
• Dental / Optical benefit
• Duty meals

We regret to inform only shortlisted candidates will be notified for interview.